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  • Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    This Is Why We’re In A Recession, Part 20

    | Scotland | At The Checkout, Money

    Scotland, UK

    (A customer comes to the counter with a cauliflower, and a bag of potatoes.)

    Me: “Okay, that’s £3.36.”

    Customer: “What? How much is the cauliflower?”

    Me: “It’s £1.36.”

    Customer: “£1.36? That’s ridiculous! That’s about twice the price of [local supermarket]. I can’t afford to pay that much on my pension!”

    Me: “Would you like me to take it off?”

    Customer: “Yes please. I can’t possibly afford it. Oh, and can you give me two £5 scratch-cards please?”

    Related:
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    On The Need For Hazard Pay, Part 5

    | New York, NY, USA | At The Checkout, Family & Kids, Theme Of The Month, Wild & Unruly

    (I’m working in the express lane, when a couple approaches the counter. Their son is about seven years old, and they have him sitting in the child seat of the cart.)

    Me: “Hi, how are you today?”

    Wife: “Good. Okay honey, help mommy and daddy put the things on the counter.”

    Boy: “Okay!”

    (The little boy promptly twists around in his seat, and begins to snatch things from the cart. He throws them onto the counter, and across the scanner. I have to chase a package of juice boxes that fly past me, onto the floor.)

    Me: “Okay sweetie, try putting them up here gently, okay? We don’t want the groceries to break, right?”

    Boy: “Nope!”

    (The husband is looking at the candy, and the wife is watching her son and her phone. The little boy then grabs a huge can of yams and throws it at me. It ends up hitting me in the cheek, knocking my glasses off and causing the can to fall to the floor. It makes a noise loud enough to draw the attention of the other customers and cashiers.)

    Cashier In The Other Line: “Oh, my God! Are you okay?!”

    Me: “Um, well…”

    Wife: “Oh! Isn’t he cute?! He wants to play baseball!”

    (After picking up my glasses, I can only stare at the woman like she is crazy. Thankfully, a supervisor sees what just happened, and takes over for me so I that I can put some ice on my face. Thankfully nothing is broken, but my cheek was black and blue for weeks!)

    Related:
    On The Need For Hazard Pay, Part 4
    On The Need For Hazard Pay, Part 3
    On The Need For Hazard Pay, Part 2
    On The Need For Hazard Pay

    More Than You Bargained For, Part 5

    | IN, USA | At The Checkout, Liars & Scammers, Money

    Customer: “Just this DVD please.”

    Me: “Okay, that will be $5.35.”

    Customer: “No, I found this in the $3 DVD bin; it’s $3!”

    (There are two DVD bins, one for $5 DVDs, and one for $3 ones. All DVDs have a sticker clearly showing their price.)

    Me: “Well, sir, it could have been placed their by another customer, but it is still $5.”

    Customer: “That is bull-s***! I don’t care what another customer did! I found it in the $3 bin, and I want it for $3!”

    Me: “Sir, if you found a $3 DVD in that $5 bin, would you pay $5 for it?”

    Customer: “F*** no! That’s stupid! Why would you—” *light bulb goes on* “—well, this is still bull-s***!”

    Related:
    More Than You Bargained For, Part 4
    More Than You Bargained For, Part 3
    More Than You Bargained For, Part 2
    More Than You Bargained For

    Jeepers Creepers

    | RetailOklahoma City, OK, USA | At The Checkout, Bizarre, Health & Body

    (A customer approaches my register. I begin her transaction, as well as make small talk.)

    Customer: “Can I ask you a question?”

    Me: “Absolutely!”

    Customer: “Do you have prosthetic eyes? My husband makes them and, yours just look so real!”

    Me: “No, ma’am. My eyes are real.”

    Customer: “Are you sure?”

    Me: “Yep, my eyes are really real.”

    (She turns deep red, but tries to laugh it off. We finish her transaction, and she leaves very quickly.)

    Silent Running

    | Hampshire, England, UK | At The Checkout, Bad Behavior, Bizarre

    (A regular comes in every day for cigarettes. I am always a polite and friendly cashier, who asks how the customers are.)

    Me: “Hello, sir! How are you today?”

    Customer: “How are you today? How am I today? How am I today? Every day you ask this, and you really don’t care how I am, so in future don’t ask; just give me my cigarettes!”

    Me: “Oh, err… okay…”

    Customer: “That’s better. You remember that now!”

    Me: “I will…”

    (From that day on, every day when he comes and buys his cigarettes, everything is done in total silence.)

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