Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Casting The First Stone Cold Glare
    (1,742 thumbs up)
  • August Theme Of The Month: We Are Closed!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Customers Providing Change For A Change

    | Oakville, ON, Canada | At The Checkout, Awesome Customers, Money, Theme Of The Month

    (I have seen only one customer all day: a regular contractor who normally goes to another location.)

    Me: “Hey! What do you need?”

    Contractor: “Just a roller sleeve; am I the first you’ve had all day?”

    Coworker: “Well, with the roller you’re buying, so far we’ve made $13.79 today.”

    Contractor: *throws a $50 bill on the counter* “Wow. Use the change to buy some magazines and snacks so you aren’t just sitting here anymore.”

    Me: “Thank you! Oh, wow! You should keep this, but thank you so much. I’m dying of boredom!”

    (Five years later, all I remember about that job was how awful my boss was, and how nice the contractor was every time he came in, no matter what was happening or how long it took to get his paint. He was always wanting the employees to be happy, and whenever he walked in we were.)

    Failing To Register

    | Bowie, MD, USA | At The Checkout, Awesome Customers, Bad Behavior, Theme Of The Month, Top

    (It’s early morning and we have just two people working, one person to take money, the other to get the order. This is how we are trained to work, and we function quickly and efficiently this way. A regular customer has begun complaining about the way we run the bakery every day she comes in, and has tried several times to cut in line. On this day, she cuts in front of another customer I’m serving to complain yet again.)

    Me: “I’m sorry, ma’am, but she is ordering with me right now. It’ll be just a moment.”

    Regular: *steps off in a huff* “Why are two people helping one customer? You need to open another register.”

    (After the other customer is done, the regular rushes to my register again.)

    Me: “Good morning.”

    Regular: “Why do you need two people to help one person? It’s bad business!”

    Me: “I’m sorry, ma’am. What would you like today?”

    Regular: *gives her order* “You people have become so slow! You used to be good, but recently you’ve been giving really terrible service.”

    (I want to explain that this is the slowest month of the year, and the management has cut the amount of staff in half to accommodate for the lack of business and ease up on labor costs, but I don’t want to start an argument.)

    Me: *repeats her order* “Would you like anything else today, ma’am?”

    Regular: “No. You need to have more registers open, it’s bad business!”

    Me: “That’ll be [price]; for here or to go?”

    (She gives me the money as she continues to rant about how slow we’ve gotten and then turns away in a huff. Meanwhile, there’s another regular, a city police officer, who is sitting at the table immediately next to my register. She stands up and watches the regular stomp away.)

    Officer: “Somebody woke up on the wrong side of the bed this morning.”

    Me: *whispering* “She’s like that every day!”

    Officer: “Really?”

    (I turn and discover that the first regular has flagged down my manager, and is continuing her rant loudly.)

    Me: *still whispering* “Oh, great, now she’s harassing him.”

    Officer: *loudly and in the regular’s direction* “There is nothing wrong with how these young ladies run this business! Leave them alone! If you have a problem with them or this establishment, you can go somewhere else!”

    (All I could do was stare as the regular leaves with her food as quickly as possible; I haven’t seen her since!)

    Always Jump At The Chance For Fun

    | CT, USA | At The Checkout, Awesome Customers, Bizarre, Top

    (A customer in her forties comes through my line, and we exchange pleasantries as I ring her out. It’s a perfectly normal interaction.)

    Me: “Do you have your [store] rewards card?”

    Customer: “No, I don’t believe I have one.”

    Me: “Well, would you like to sign up?”

    (The customer agrees and I walk her through the process. Everything goes smoothly and at the end, I scan her new card and hand it to her.)

    Me: “There you go!”

    Customer: “Yay!”

    (Suddenly, the customer starts jumping up and down in joy, waving her hands and looking for all the world like an ecstatic six year old. This goes on for a while and, not knowing what else to do, I wind up jumping with her. Just as suddenly as she started, she calms down and stops jumping.)

    Woman: “There, wasn’t that exciting? Now you’ll be cheery for the whole rest of the day!”

    (I certainly was!)

    This Customer Is Alright

    | Lexington, KY, USA | At The Checkout, Awesome Customers, Bad Behavior

    (Note: I am the shift supervisor. We’re very busy, and I’m on my way to help a customer find something when one of my coworkers stops me.)

    Coworker: “[My name], how long can we hold things for customers?”

    Me: “We can probably hold that until the end of the day tomorrow.”

    Customer #1: “I need you to hold this until Monday.” (Note: it’s currently Friday.)

    Me: “I’m sorry, ma’am, but I can’t do that. Store policy is that we can only hold things until the end of business on the same day, so I’m already bending the rules by holding it for an extra day.”

    Customer #1: “But I need you to hold it until Monday! You’re having a big sale starting Monday, and I want this at the sale price!”

    Me: “Again, I’m very sorry, ma’am, but I simply can’t hold it that long.”

    Customer #1: “That’s terrible! You should hold it for me!”

    Me: “I’m sorry, I really can’t. Excuse me, please; I need to go help this woman who has been patiently waiting for me.” *to Customer #2* “What can I help you with?”

    (As Customer #2 and I start walking away, she speaks to me.)

    Customer #2: “Man, what a b**** that woman was!”

    Me: *stifling a laugh* “I would never say that.”

    Customer #2: “Well, I’m another customer, so I can say it!”

    Full Of Holiday Sneer

    | Washington, DC, USA | At The Checkout, Awesome Customers, Bad Behavior, Food & Drink, Money, Theme Of The Month

    (I am a customer at a convenience store buying coffee. Since the holidays are very near, I want to do something nice. There is an older gentleman behind me, about 65 years old, with two cups of coffee.)

    Me: *to the cashier* “I’ll pay for his, too.”

    Cashier: *smiles* “Okay, that’ll be $[price].”

    (I pay, and then the man walks up to pay.)

    Cashier: “It was taken care of, sir.”

    Man: “No, no, no, why? Here, I need to pay for this.”

    Me: “I got it for you. Happy holidays!”

    Man: *scowls* “Who do you think you are, some kind of good Samaritan? I can buy my own coffee.”

    Me: “…I guess I was only trying to be nice…”

    Man: “Well, I don’t want it!”


    Page 133/204First...131132133134135...Last