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  • Had It Up To Their Neck With Bad Customers
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Mad As A Bull In A China Shop

    | Long Island, NY, USA | At The Checkout, Bizarre

    (At our china shop, we’re having our biggest sale of the year. This requires me to manually lower the prices on items. I’m dealing with an incredibly rude and snappy customer, who is causing quite a line to build up behind her.)

    Customer: “That was supposed to be $4.97, NOT $9.99!”

    Me: “I know ma’am, that’s why I’m adjusting the price. See?”

    (This continues until the grumpy customer has been completely rung up. She then returns a few minutes later, receipt in hand.)

    Customer: “You charged me $10.99 for this plate! The sign outside says $6.97!”

    Me: “I’m sorry, the owner keeps marking down prices, and as the lower price wasn’t on your item, I didn’t realize it should have been less. Here, give me your receipt and card and I’ll refund you the difference.”

    Customer: “Well, you should know all the prices and be more careful! This place always rips me off!”

    Me: “Here’s your receipt. I’ve credited your account. Can I have the next customer, please?”

    Customer: *suddenly pleasant tone* “Thank you so much!”

    (I help the next customer.)

    Customer: “I really appreciate it!” *in a more aggravated tone* “Good luck with the sale!” *even more upset* “Keep smiling!” *yelling on her way out the door* “HAVE A SPARKLING DAY!”

    Painting Yourself Into A Corner

    | New York, USA | At The Checkout, Criminal/Illegal

    (I’m working on returns when a customer comes in with a can of paint from our store. An off-duty cop in his uniform just happens to walk in behind her, but she doesn’t notice.)

    Customer: “This paint is crap! I don’t have a receipt, and I didn’t pay with a card, so a merchandise credit will be fine.”

    Me: “Well, ma’am, this paint was never tinted, and it clearly says here ‘Must Be Tinted’. Also, our cashiers cannot check out anyone with paint unless they have a valid tint code, or the paint does not need to be tinted.”

    Customer: “Are you accusing me of stealing?!”

    Cop: *still standing behind her* “He gives a valid case.”

    (She whips around, and turns the whitest color I have ever seen. After confirming with the manager, the cop has her arrested for petty theft; double-checking on the cameras throughout the day confirmed she did indeed steal the paint.)

    Selective Comprehension

    | Boston, MA, USA | At The Checkout, Money

    (I work for a large, upscale retailer. One night, I’m assisting a lady with several items.)

    Me: “Alright, ma’am, your total is [price].”

    Customer: “I believe those are all supposed to be 40% off.”

    Me: “No, ma’am, these are all regular price.”

    Customer: “No, I believe everything is 40% off.”

    Me: “No, ma’am, there may be a sale like that upstairs in the Ladies’ area, but we don’t have any discounts like that here in Men’s.”

    Customer: “Well, there’s a sign in your front windows that says everything’s 40% off!”

    Me: “Well, perhaps I’m mistaken. Would you mind showing me where you saw that?”

    (She leads me out the front door of our store and points to a large sign in the window.)

    Customer: “See? 40% off!”

    Me: “Yes, ma’am, but it says 40% off ‘Selected Items.’”

    Customer: “Right! And these are the items I’ve selected!”

    Of Quick Comebacks And Minute Men, Part 2

    | St. Thomas, ON, Canada | At The Checkout, Rude & Risque

    (I am working as a cashier in the sandwich shop I work in. Two male customers of at least 65 years old are ordering food.)

    Me: “So, the debit is ready. Your chip goes in the bottom whenever you’re ready.”

    (The customer that is paying tries to complete his debit transaction. However, it returns on my end saying the card was removed before it was completed.)

    Elderly Male Customer #1: “What happened? I did everything right!”

    Elderly Male Customer #2: “I think you pulled your card out before the machine was done.”

    Elderly Male Customer #1: “Pulling out too soon! Story of my life!”

    Related:
    Of Quick Comebacks And Minute Men

    Some Customers Are Out Of Line

    | Canandaigua, NY, USA | At The Checkout

    (We have a customer who occasionally comes in who is in a wheelchair. So, to make things easy, he just calls us when he’s in the parking lot and asks for assistance. We come out and take care of getting movies for him. This happens right after I come back in to grab him a movie, and hop back on the register. There is one other person in line.)

    Customer: “This is absolute bulls***. Why can’t he just get out of his car like everyone else?!”

    Me: “Sorry, guys, but he’s a paraplegic and this would just make things easier on him.”

    Customer: “That’s no excuse! He should come in like the rest of us! I want you to take care of me now. I was first in line!”

    Me: “With all due respect, no, you weren’t. He called long before you got up to the register, and I’m not gonna make him get out of his car and potentially hurt himself to save you an extra 20 seconds. I will be with you in a second.”

    Customer: *shuts up*


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