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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    The Polites Are On But Nobody’s Home

    | Scotland, UK | At The Checkout, Bizarre

    (I work at the till. We always ask a few questions to every customer.)

    Me: “Did you get everything you were looking for okay today?”

    Customer: *nodding* “Thank you!”

    Me: “Are you interested in any gift cards today?”

    (The customer shakes her head side-to-side this time, with inflections to say ‘no’.)

    Customer: “Thank you.”

    Me: “That’ll be [price], please.”

    (The customer hands me the money.)

    Customer: “Thank you!”

    Me: “And here’s your change and receipt.”

    Customer: “Thank you.”

    Me: “See you later.”

    Customer: “Thank you!”

    No ID, No Idea, Part 11

    | Australia | At The Checkout, Bigotry, Geography, Money, Theme Of The Month

    (An American customer approaches, and tries to pay with a card that isn’t his. It has a typically female name on it, and the signatures don’t match.)

    Me: “I’m very sorry, but I don’t think this is your card. I can’t put through the sale.”

    Customer: “It’s my girlfriend’s. She said I could use it.”

    Me: “That might be so, but it’s illegal for me to finish the sale; I am sorry. Is your girlfriend in the store? She can come and sign for it.”

    (I suggest this cheerfully, so that he knows I’m definitely not accusing him of having a stolen card. However, the customer instantly snaps and begins yelling.)

    Customer: “YOU F****** AUSTRALIANS! I COME HERE FOR A HOLIDAY, AND YOU’RE ALL A BUNCH OF RACIST PRICKS! IF I WAS AUSTRALIAN, YOU’D F****** PROCESS IT! THIS S*** DOESN’T HAPPEN IN AMERICA! F*** YOU!”

    (My manager, who happens to be nearby, decides to intervene.)

    Manager: “Sir, that’s simply not true. It’s legislation to protect people from having their card stolen. We’re protecting your girlfriend’s money.”

    Customer: “WHAT A LOAD OF S***. WELCOME TO F****** AUSTRALIA, HEY? F*** ALL OF YOU! F*** YOUR F****** COUNTRY! F****** AUSSIE RACIST C****!”

    (He storms out of the store, leaving everyone speechless.)

    Manager: “I wonder what he’ll do when he realises he left the card behind.”

    Related:
    No ID, No Idea, Part 10
    No ID, No Idea, Part 9

    Not The PIN-nacle Of Intelligence

    | Athens, GA, USA | At The Checkout, Extra Stupid, Language & Words, Money

    (I have finished scanning the customer’s items at the register.)

    Me: “Your total come to [price].”

    (The customer pulls out a card to pay.)

    Me: “What kind of card is it?”

    Customer: “Debit.”

    (I hit the debit key on my register. She proceeds to swipe it on her side, and I turn to finish bagging her groceries.)

    Customer: “This thing isn’t working!”

    (I turn back to see her holding the machine’s electronic pen, looking frustrated.)

    Me: “I’m sorry; did it not read your card? These things get temperamental sometimes.”

    Customer: “No, it read the card. But it’s not doing anything!”

    Me: “Hmm. Well, what does the screen say?”

    Customer: “It just says to enter my PIN.”

    Me: “Well then, just enter your PIN, ma’am.”

    Customer: “I did that twice, and it didn’t take it! It’s not working!”

    (The customer proceeds to demonstrate, by WRITING her PIN on the screen with the pen.)

    Me: “Um, no, ma’am. You use the buttons to type it in. The screen can’t read hand writing.”

    I’ve Got That Drinking Feeling, Part 2

    | Chicago, IL, USA | At The Checkout, Food & Drink, Money

    (There is an annual bar crawl. The street is almost literally filled with people who can’t even stand. I am a customer waiting in line.)

    Drunk Girl: “There… should be… more…”

    (She is digging through her purse for cash.)

    Drunk Girl: “Um…”

    (The drunk girl hands the cashier her lighter and other various objects as she digs through her purse.)

    Drunk Girl: “How much more do you need?”

    Cashier: “$8.56.”

    Drunk Girl: “Randy?”

    (She starts looking around for her boyfriend, who has wandered off. Then she looks at me.)

    Drunk Girl: “You’re not Randy… but can I owe you $8.56?”

    (The cashier gives me a look of desperation. Seeing as this has been taking quite a long time, and I feel bad for the cashier, I take out my card to pay.)

    Me: “Sure, add it together with my stuff.”

    Drunk Girl: “Thank you!”

    Me: “You’re welcome.”

    (The drunk girl proceeds to just walk out of the store without her purse or groceries.)

    Cashier & Me: “Miss! Your purse!”

    (The cashier and I exchange looks.)

    Me: “Good luck tonight.”

    Cashier: “Thanks!”

    Related:
    I’ve Got That Drinking Feeling

    Teeny Tiny Meets Teenage Whiney

    | USA | At The Checkout, Bigotry, Love/Romance, Rude & Risque, Top

    (There is a young couple in my check-out line, followed by a handful of teenagers. The man is quite a bit taller than the woman, and he’s fairly muscular and intimidating. She’s very small, and unassuming. The teenagers are making a number of snide, extremely explicit comments to her.)

    Teen #1: “D***, baby! You ought to learn how to service more than one man! A pretty little thing like you needs to be trained!”

    (The other two teens high-five each other and laugh.)

    Teen #2: “Yeah, man! With a fine b**** like you, a real man could find some use for that mouth!”

    (She grabs her companion’s arm, and mutters something quiet to him. She then smiles at me as it’s their turn. They put their things on the counter.)

    Me: “Hi there. Did you find everything you needed today?”

    Teen #3: “Hey! B****! Don’t ignore us! Men are talking; you gotta learn some respect!”

    (She smiles at me, but looks slightly annoyed.)

    Woman: “Won’t you excuse me?”

    (She turns around.)

    Man: “Oh, boy.”

    Woman: “If you EVER speak to me like that again, you never WILL become the men you’re arrogant enough to think you’ve already become. If you want to be treated like adults, and respected like adults, you act like adults and show other people respect. I feel sorry for your poor mothers. You are pathetic excuses for human beings. Go bother somebody else; come back when you’re ready to behave yourselves!”

    (The man starts talking to me.)

    Man: “The funny thing is, people think that because I’m physically bigger than she is, they should be afraid of me. Then they see her mad. She’s tiny, but she’s the scary one.”

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