Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Filled With Creamy Justice
    (2,013 thumbs up)
  • July Theme Of The Month: Animal Madness!
    Submit your story today!

    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    I Don’t Work Here, Actually Worked Here, Part 3

    | Cape Cod, MA, USA | At The Checkout, Awesome Customers, Money, Theme Of The Month

    (I don’t work at the store, but my uniform is similar to the store I’m at. An elderly man asks me for help and even though I’m not an employee I help him with his list. I eventually finish my shopping and step into a line. I see the old man step up behind me, so I casually step out of line so he can check out his fewer items first.)

    Elderly Man: “Did you stop out of line so I could get in front of you?”

    Me: “Nope, I was looking at this magazine over here.”

    Elderly Man: “Well, you get right back in front of me.”

    Me: “No, that’s okay; you’ve got less items than I do, so you’ll go through faster.”

    Elderly Man: “Now you listen here, young lady: I’m older than you and you have to respect your elders. Now, respect me and get ahead.”

    (I still refuse and because it’s his turn to check out, he has no choice but to unload his items. I unload my things behind his while the man hands the cashier clearly too much money.)

    Elderly Man: “You see that insufferable young lady right there? I want you to use this money to pay for her things. Stupidly I thought she worked here, and even though she doesn’t, she helped me find all of my items and then let me go ahead of her. I want you to use that money but give her a condescending look for being such a nice girl.”

    Cashier: “You want me to scold her for being kind?”

    Elderly Man: “No, I want you to scold her for not listening to her elders. You give her a nice smile for being kind.”

    (The man then leaves and I’m checked out.)

    Cashier: “That was really the most interesting conversation I’ve ever had, and if he hadn’t paid for your items, I would have for being such an outstanding customer!”

    Related:
    I Don’t Work Here, Actually Worked Here, Part 2
    I Don’t Work Here, Actually Worked Here

    Marked Down But Not Giving It Out

    | Helsinki, Finland | At The Checkout, Crazy Requests, Money

    (It is the 1990s. We have ‘marks’ as our currency. I work in the grocery store, and my duty is to sell fish and other seafood. A women approaches me.)

    Customer: “Excuse me, can you change this thousand mark bill into one 500, four 100′s,one 50, four 10′s and ten coins of 1 mark?”

    Me: “I’m sorry madam, I can’t. I don’t have a cash register here at all and I’m afraid that even cashiers aren’t allow to change a thousand mark bill, because it is early in the Saturday morning and we need to have small change in our cash registers. But there’s no harm asking; the cash registers are over there.”

    Customer: “No, no, I meant that can you change this from your own money?”

    Me: “I’m sorry, I can’t. I’m a college student and work here only part time and since I’ve just paid my rent, I don’t even have that kind of a money in my bank account.”

    Customer: “I’m not interested what you have or don’t have in your bank account. I want you to change this for me. Take the money from your pockets.”

    Me: “Well, as I don’t have that kind of the money in my bank account, unfortunately I don’t have that kind of money in my pockets, either.”

    Customer: “I don’t believe you. Show me your pockets!”

    Me: *showing* “As you can see, the only thing in my pocket is this handkerchief.”

    Customer: “But you are a woman, you surely have a hand bag, don’t you?”

    Me: “Well, yes I do.”

    Customer: “So, where is it?”

    Me: “It’s in my locker, in our locker room.”

    Customer: “So, why won’t you go to your hand bag and fetch the money from there?”

    Me: “I’m afraid I can’t leave, because I’m the only seller here right now, and it wouldn’t be any use anyway. I can assure you that I don’t have 1000 marks in my purse either.”

    Customer: “So, why do you work here if you can’t even help a customer by changing my bill into a smaller bills and coins?”

    Me: “I work here because I need to finance my studies.”

    Customer: “Some fine financing! I can’t believe you won’t be able, or willing, to help me out!”

    A Moment Of Kindness Is Unquantifiable

    | Forest, VA, USA | At The Checkout, Awesome Customers, Theme Of The Month, Top

    (Our point of sale has crashed, meaning we can not accept cash. My coworker is in the back trying to fix it. Meanwhile, I am in the front handling more customers than I’ve seen my entire shift, while having to turn away those who don’t have cash. A woman walks in and orders a hot chocolate.)

    Me: “What size can I get for you?”

    Woman: “Just a small.”

    Me: “One moment; I will figure out what that will cost.”

    (The woman looks around at the other impatient customers, reaches in her wallet and hands me a $10.)

    Woman: “It looks like you’ve had a rough night. You can figure it out whenever you get the chance and keep the rest as tip.”

    Me: “No, ma’am! Really! That’s too much! It will only take a second!”

    Woman: “It’s really okay. Please keep it.”

    (That’s more than I normally make in tips in a week. I never saw the woman again.)

    She Crossed The Line

    | New England, USA | At The Checkout, Awesome Customers, Bad Behavior, Top

    (I am a customer at my regular hardware supply store, which most local contractors have accounts at. I’m standing in a large queue at the cash register with a few items for a job I’m working on. The customer in front of me seems annoyed and is asking many questions about a special light bulb for her house.)

    Cashier: “I’m sorry, from what you’ve told me, I don’t think that particular bulb will work with your fixture. However, the row of bulbs above where you got it will work!”

    Customer #1: *more annoyed* “So, I have to pick out another one? Can you at least show me?”

    Cashier: “I’m sorry, I can’t leave the register right now. But [employee's name] can help you.”

    (She points to her coworker twenty feet away in the lighting section. The customer begins heading there, but first asks…)

    Customer #1: “Will I have to stand in line again?”

    (The cashier and I look at each other and shrug, so we both wait out of courtesy. However, the customer is gone for quite awhile although the aisle she went to is very close, so the cashier decides to help me first. However, halfway through my transaction, Customer #1 comes back and goes straight to the front of the line.)

    Customer #1: “Excuse me! I believe I was first!”

    Cashier: “Oh! ma’am. I’m sorry. You were gone for a while, and he only had a few items and I thought-”

    Customer #1: “Whatever! Just ring me up!”

    (The cashier nervously looks at me and I nod that it’s okay for her to go first. By now, there are at least six people standing in the queue behind me. The cashier begins to ring her up.)

    Customer #1: “You know, that was really rude! You should all be more helpful here!”

    Me: “Ma’am, she was only doing her job. This is a small business and they are very courteous and helpful here.”

    Customer #1: *turns around to me* “I don’t care! They need to be more efficient and shouldn’t be so rude. I’m on my break. I don’t have time for this!”

    Me: “Ma’am, I’m a contractor, I lose money for every minute I am away from the worksite. Your time is no more valuable than anyone else, and [cashier's name] works very hard and is very good at her job.”

    Customer #1: “Wuh-well… I was only saying that so they know that they are wasting a customer’s time!”

    (A customer behind me interrupts her.)

    Customer #2: “Hey, lady! We’re all contractors. You are wasting our time and money!”

    (Everyone else in line verbally and visibly motions in agreement. The first customer finishes her transaction and quickly leaves, embarrassed. The cashier was so thankful she went and told the store manager who gave everyone in the queue a keychain flashlight for free. I love that store! Remember to support your local businesses!)

    Related:
    They Crossed A Line

    Would Make A Great Book One Day

    | Moncton, NB, Canada | At The Checkout, Bad Behavior, Wild & Unruly

    (I’m a cashier in a book store during the holiday season. It’s just me and one other cashier working the registers as it’s a slow afternoon. One woman walks up and asks to do a return on a book. As my coworker is authorized for returns, she goes ahead and takes over.)

    Coworker: “Alright Ma’am, I just need the receipt and the book you’re returning.”

    (The customer places a bag on the counter and hands the receipt to my co-worker. The coworker scans the receipt and start the return transaction.)

    Coworker: “And what would be the reason you’re returning this book?”

    (As she’s asking the question, she’s pulling the book out of the bag to inspect it before furthering the transaction. Upon seeing the book, she finds it is in fact extremely damaged. Before the customer can respond to the first question, my coworker speaks on the company’s policies.)

    Coworker: “…I’m sorry Ma’am, but we can’t take this book back, as it’s not in resellable condition.”

    Customer: “You have to take it back! You’ve got the receipt and you’ve got the book. Now do my return and give me my money!”

    Coworker: “I’m sorry Ma’am, but it’s company policy that we can not take any merchandise back that is not in re-sellable condition, unless it is found to be defective.”

    Customer: “Well then, that book is defective! Look at it—the cover is mangled and the pages are stuck together!”

    (Clearly this book has been mishandled before it was brought to be returned.)

    Coworker: “Again, Ma’am, we can not take this book because we can not put it back on the shelves.”

    Customer: “Get me your manager!”

    (My coworker complies with this and pages our manager up to cash. The manager arrives and my co-worker explains what is going on. My manager then reiterates what my coworker told the customer.)

    Customer: “No! You have to take it back. You have the receipt and you have the book! Now give me my money!”

    Manager: “Miss, as we’ve already said, we can not do that as this book is not in resellable condition.”

    Coworker: “Fine! If you won’t take it back, then I’ll make you take it!”

    (The customer then proceeds to rip the book from my coworker’s hands and tears it into pieces. She then proceeds to take the chunks from the book and throw them at my manager. The customer then storms out of the store.)

    Me: “Well… that was sure interesting.”


    Page 127/195First...125126127128129...Last