Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

Smelling A Sale

| Mobile, AL, USA | At The Checkout, Holidays, Theme Of The Month

(I work at a mall perfume counter. It’s close to Christmas. Many people are running around like crazy. It’s my first Christmas at this job. I’m very nervous about approaching people who look like they’re in a hurry. Two of my coworkers have already been yelled at by some hurrying customers. I see a customer, sort of casually strolling through, and decide to try her.)

Me: “Excuse me, ma’am. Would you like a sample of this cologne?”

(The customer gives me a blank look.)

Customer: “What for?”

Me: “For… well, just to smell.”

Customer: “But I’m not a man.”

Me: “Well, no. But maybe you’re looking for a last minute gift for some man in your life?”

Customer: “There is no man in my life! They’re all dead!”

(I am horrified and speechless. The customer bursts into giggles.)

Customer: “Sorry. You all just look so nervous and bored over here. I thought I’d have a bit of fun! That’s [Perfume Name], right? I’ll have four.”

Terminate This Purchase

, , , | Calgary, AB, Canada | At The Checkout, Bizarre

Me: “Did you find everything you were looking for?”

Customer: “Oh, yes. Absolutely.”

(I realize the customer is buying three things. A pack of water pistols, lighter fluid, and matches.)

Me: “Um… This is an interesting purchase.”

Customer: “Yeah, there’s a wasp infestation in my garage. Figured this is easier than an exterminator.”

That Kind Of Behavior Is Just Not Cricket, Part 2

| UK | At The Checkout, Criminal/Illegal, Liars & Scammers, Military, Top, Wild & Unruly

(I am a customer. I witness an argument at one of the tills over a false label on an expensive cricket set. It appears as though the label has been attached by the customer. It is obviously written in green felt tip and not real.)

Customer: “Why won’t you give me the discount?”

Employee: “Because this is obviously a fake label.”

Customer: “HOW DARE YOU ACCUSE ME OF BEING A SCAM ARTIST! GET ME YOUR MANAGER!”

(The employee fetches a manager.)

Manager: “Sir, we are not going to sell you a set that costs £189.99 for only £15. This is obviously not a real label.”

(The customer takes a bat out of the pack and raises it in a threatening motion.)

Customer: “GIVE IT TO ME FOR FREE OR I’LL BREAK YOUR SKULLS!”

(Suddenly, out of nowhere, a random customer who is just walking past grabs the bat. He moves it round the unruly customer’s shoulder, flooring the bad customer and disarming him in one motion. The random customer goes right up to his face.)

Random Customer: “Buddy, you ain’t gonna get s*** unless you calm down and learn to be an honest man instead of a p***k. F*** off.”

(The unruly customer gets up and runs off, only to be grabbed by security and arrested a few minutes later. The good customer was given a £100 gift card and was even offered a job as a security guard! He declined, saying it was his duty to be a good citizen. I found out he was an ex-colonel in the British army and had been in tougher situations than that.)

Related:
That Kind Of Behavior Is Just Not Cricket

The Screwdriver Is Complimentary

| CA, USA | At The Checkout, Family & Kids

(I work at a hobby store that sells everything from arts and crafts for kids to models and remote control vehicles. A customer and her small son come in and shop around for a bit. They eventually bring up a vacuum for catching bugs.)

Me: “Alright. That will be [price]. This requires three AA batteries. Did you need those?”

Customer: “Yeah. We better get some.”

Me: “Okay. Your new total comes to [price].”

(They pay and leave. Not five minutes later they come back in.)

Customer: “I’m sorry, but do you have a screwdriver to open this with?”

(The customer meant one she could buy but we have one behind the counter for this type of situation. I go ahead and just open the battery cover for her on the bug catcher.)

Me: “There we are! You’re good to go.”

(I hand it back to the little boy. They begin to leave when the customer turns around and addresses her son.)

Customer: “Tell the nice lady ‘thank you.'”

Son: *with a look of concentration on his face* “You… are… sooo… beautiful.”

Me: “Why, thank you!”

(The mom is slightly embarrassed but thanks me again. They leave. I turn to my coworker, who watched the whole thing and is smiling)

Me: “I don’t know where he learned those manners from, but he’s gonna do well in life.”

No Paws For Thought, Part 3

| Albuquerque, NM, USA | At The Checkout, Health & Body, Pets & Animals

(I’m a customer at a big-box superstore. I have an invisible disability. I have just gotten a small service dog to help me with it. We don’t have a ‘service dog’ vest for him yet. He’s currently sitting quietly in the child seat of a grocery cart, well out of reach of any of the store’s products. I’m waiting to check out. A customer right in front of me in line turns to me.)

Customer: “They let you have a dog in here? That’s not allowed.”

Me: “They don’t seem to mind as long as I keep him up and away from food. Plus, he’s a service dog.”

Customer: “You can’t have dogs where’s there’s food. I know; I have a dog. I’d like to bring him with me but I can’t. You can only have service dogs inside.”

Me: “He is a service dog.”

Customer: *to cashier* “Can you believe that some people bring their dogs everywhere? You can only have service dogs inside.”

Me: *louder* “He IS a service dog.”

Customer: *still talking to cashier “People need to learn you can’t just bring your dog anywhere you want. Only service dogs are allowed.”

(I give up and talk to the cashier.)

Me: “He IS a service dog. I have the papers for him and everything.”

(The customer ignores me. She finishes checking out and walks off, still muttering.)

Customer: “Only service dogs are allowed inside.”

Cashier: “What the heck was her problem? Some people need to spend some time living in real society like we do and figure out how things work.”

Older Couple Behind Us In Line: “D*** right!”

(We proceed to finish checking out. We spend five minutes laughing with the older couple behind us and telling jokes about entitled people. Thanks for making our day, grouchy customer!)

Related:
No Paws For Thought, Part 2
No Paws For Thought

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