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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Out Of Cigarettes, Out Of Patience, Out Of Luck

    | Anchorage, AK, USA | At The Checkout, Bad Behavior, Top

    (My uncle works as a manager at a local gas station. I have just stopped by to drop him off a plate of food. I am on a first name basis with nearly all of the employees. I’m just finishing up a conversation with one of the clerks, when two customers walk up.)

    Clerk: “Welcome to [gas station]; what can I get for you today?”

    Customer #1: “Can I get a pack of [brand] cigarettes]?”

    Clerk: “I’m sorry, but it seems like we have run out of that specific brand. Can I get you something else?”

    Customer #1: “You always run out of the f***** cigarettes whenever I’m here!”

    Customer #2: “I told you this store was f***** ghetto! Let’s go somewhere else!”

    Customer #1: “This is bull-s***! Whenever I come to this f***** store, they always seem to be out of f***** cigarettes! Is it too much to ask that you guys actually keep cigarettes in stock!?”

    Clerk: “I’m sorry, but its been a busy weekend, and we have simply just run out. I could probably recommend another one of our gas stations nearby—”

    Customer #2: “We don’t need you to recommend s***! Get me your f**** manager right now!”

    (My uncle, who was helping out another customer, has heard the entire conversation. He comes to investigate.)

    Uncle: “What seems to be the problem?”

    Customer #1: “I’ll tell you what the problem is! Every time I come to this f***** store, you never have the brand of cigarettes I want! How hard is it to keep s*** stocked? This is why I don’t come to this ghetto-a** store!”

    Uncle: “Well, as my employee previously stated, we are all out of that particular brand. We are more than willing to sell you something else, or we can recommend one of our other locations, which is about a 10-minute drive away.”

    Customer #2: “We ain’t got no f***** time for this s***! Let’s get the f*** out of here. I hate this d*** store!”

    (They promptly storm out of the store. I walk up to the register to purchase my items.)

    Me: “Jeez, how hard is to take yourself to another store and buy your particular brand your looking for? I mean if it’s not here, then make things simple and move the h*** on! Don’t be a b**** about it!”

    Clerk: “We get it all the time, but we’ve just learned to tune it out.”

    Me: “It really isn’t necessary—”

    (Customer #1 storms back in the store.)

    Customer #1: “Which one of you said that? I heard what you said about me! Calling me a b****! I know it was you bad mouthing me!”

    (The customer starts pointing at the clerk.)

    Clerk: “I didn’t say anything about y—”

    Customer #1: “I heard what you said! Do you think I’m a stupid b****?! Give me your employee number; I’m going to write a letter to your corporate offices about this. I KNOW YOU SAID IT! I AM GONNA GET YOUR A** FIRED!”

    (I clear my throat, and tap the customer on the shoulder.)

    Me: “Actually, I said it!”

    (I’m pretty tall, at 6’2.)

    Customer #1: “What business is it of yours—”

    (The customer’s question trails off, and she turns and looks up at my face; her face pales.)

    Me: “I’ll tell you: it’s very much my business. You can find me in here almost every day, but it’s ignorant and stupid people like you that p*** me off! First off, it’s not this clerk’s fault that the cigarettes are out of stock. It’s not this store’s fault that they magically don’t have your particular brand of cigarettes every time you happen to come in. Furthermore, don’t you dare try and degrade this store. It treats all of its customers with respect, which is something in which you are OBVIOUSLY lacking. Another thing, if this store doesn’t have your cigarettes, “every time you come in”, then why don’t you just get a d*** clue and move on to the next store? No need for you to be raising all this h*** for nothing. As far as who said what, I made the comments about you being a b****, so if you wanna make something of it, then let’s step outside and I’ll be more than happy to kick your a**!”

    (The customer stutters, and hurries out of the store. The clerk high-fives me and my uncle treats me out to a movie and dinner later on that week!)

    Paying it Forward Credits Everyone

    | NC, USA | At The Checkout, Awesome Customers, Food & Drink, Money, Top

    (My school’s residence hall is going on a fast-food run. My friend is really hungry, but has no money to go, so I give him all my cash to pay for it, as I intend to pay by debit. Most of the group goes to one specific fast-food place, but I am dropped off first to pick up some Taco Bell.)

    Cashier: “Cash only.”

    Me: “Excuse me?”

    Cashier: “I’m sorry, but the card machine is broken. We can only take cash at this time.”

    (I turn around to see the bus driving off to the other fast-food place.)

    Me: “Darn, I was really craving Taco Bell recently. Guess I’ll wait for the bus to get back.”

    (The only other customer walks up to me.)

    Customer: “Don’t worry. I’ll pay for you.”

    Me: “No, it’s fine; I’ll get picked up and go somewhere else.”

    Customer: “No, it’s fine; I’m paying for you. End of story.”

    (Without hesitating, she pulls out her pocketbook, and pays as I order. When I see my friend, I tell him the story, and tell him he doesn’t owe me a penny.)

    How The Cookie Crumbles, Part 2

    | Welches, OR, USA | At The Checkout, Bigotry, Family & Kids

    (I am in line to get cookies for my second grade class that I teach for the last day of the semester. I am rather thin, have blonde hair that’s very long and dyed, and I have high heels. I am speaking to the clerk.)

    Me: “Hey, can I get these for my class?”

    (I’m pointing to a selection of pink writing icing. The customer behind me suddenly speaks up.)

    Customer: “Stupid blonde w****!”

    (The clerk and I look at him.)

    Clerk: “Please don’t use that language in here, sir.”

    Customer: “What? She is! Oh, little miss b****, what’ve you got there?”

    (The customer points to my grocery bag.)

    Customer: “Oh, let me guess! Lipstick and eye makeup, and daft things to go in your sissy blonde hair! Skinny underwear, and big bras, tampons and oh—let me guess, a massive box of condoms!”

    Me: “Listen to me. Firstly, this is not my real hair. I’m actually a ginger, but to avoid confusion with another person at work, I dyed it blonde. Secondly, I’m buying cookies for my second graders. Thirdly, I am a virgin and have a Bachelor’s Degree. Fourth, although I am about to marry someone, I am, like I said, a virgin.”

    (The customer walks out without buying anything. By the way, my class enjoyed the cookies!)

    Related:
    How The Cookie Crumbles

    Lack Of Register Does Not Register

    | Green Bay, WI, USA | At The Checkout, Extra Stupid, Top

    (We’ve been having some problems with one of our registers. It is the first one you see when entering the store, and is often assumed to be the one to use. Today, it has been taken apart, and is being worked on by one of my managers. Parts are all across the counter, and several signs are post staying the register is out of order.)

    Me: “You know, I will laugh if a customer comes up and starts unloading their stuff, expecting you to check them out.”

    Manager: “The register is taken apart, the screen is off, and there are three signs saying this is out of order. I doubt anyone will be that stupid.”

    (A customer walks up literally right after my manager says that, and starts unloading and pushing parts out of the way.)

    Customer: “Why is this counter so cluttered!?”

    Manager: “Ma’am, this register is closed; we’re doing maintenance on it.”

    Customer: “Don’t be lazy!” *continues unloading*

    Manager: “Ma’am, please go to the other check-out. [My name] will be happy to help you.”

    Customer: “No! I came to this one, and YOU WILL help me!”

    Manager: “Once again, ma’am, this register is under maintenance. I can not check you out.”

    Customer: “Lazy ungrateful brat! Get your manager!”

    Manager: “I am the manager on duty. One more outburst like that, and I will have you leave the store.”

    (The customer mumbles something, and storms out, leaving her items behind. My manager turns to me.)

    Manager: “Alright, you can laugh.”

    Chose A Bad Example For A Bad Example

    | AL, USA | At The Checkout, Bigotry, Family & Kids, Top

    (Customer #1 is a young woman, with two children under the age of three. Customer #2 has a daughter around age 12. Customer #1 is checking out.)

    Customer #2: “How can you live with yourself? Having two children at your age? You’re a disgrace! I bet my tax dollars are paying for those groceries! People like you shouldn’t be allowed to shop here. You’re a bad example for my daughter!”

    Customer #1: “Not that it’s any of your business, but I’m 27. I went to a private college with a scholarship, graduated, and then became a kindergarten teacher. After teaching for two years I got married, then had kids, and my husband makes enough saving lives as a firefighter and a paramedic that I am able to stay at home with our kids. Now if that’s being a bad example for your daughter, I would love to see what you consider a good example!”

    Customer #2: “Uh, well you didn’t look old enough to… um…”

    Customer #1: “I’m going to take that as compliment that living right has kept me looking young.”

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