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  • Gave Them A Rude Awakening
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    A Long Night Is In The Cards

    | PA, USA | At The Checkout, Health & Body, Money

    (I work night shift at a local chain convenience store, so I see many different people come in. One customer in particular is very drunk.)

    Me: “Hello, sir. How are you doing tonight?”

    (The customer just grunts and puts his items on the counter. I ring them up.)

    Me: “Okay, your total is [amount].”

    (The customer swipes his card.)

    Me: “Sir, your card was declined.”

    Customer: “Bull-s***! I know I have enough. Try it again!”

    (He proceeds to swipe it again and like before, it is declined.)

    Me: “Sir, it’s still declining.”

    Customer: “F***! Again!”

    (This repeats four more times, meanwhile a line has started to form behind him.)

    Me: “Sir, do you have another form of payment?”

    Customer: “I shouldn’t need it, because I have money on my f****** card!”

    (He goes through his wallet anyway. His face falls and then he starts laughing.)

    Me: “Sir?”

    Customer: “I was using the wrong d*** card! Here ya go.”

    (He hands me the card and I run it through. It’s approved, and his receipt prints.)

    Me: “Okay, sir. Have a good night!”

    (I smile as he grabs his bag and leaves. I turn to the next customer in line.)

    Next Customer: “Long night, huh?”

    Me: “You have no idea.”

    The Register Light Is On But Nobody’s Home

    | ON, Canada | At The Checkout, Crazy Requests, Top, Wild & Unruly

    (I live in a small town with only two grocery stores. I’m constantly complimented on my friendliness and professionalism. When it’s slow, we assist customers. Today a customer has asked me to return a cart, during which we’re told to put our closed sign up on our lane, but keep the light on. After assisting three more customers, I wander back to my till that has the closed sign up to find a woman unloading her cart at my till.)

    Me: “Oh! Hello, ma’am. Just for future reference, even if the light is on, but the closed sign is up, the till is not open. That way you won’t have to wait next time.”


    Me: “Ma’am, I do apologize, but the sign was clearly up. I’m just letting you know for next time so you won’t be delayed! I truly apolo—”


    Me: “Ma’am, I truly am sorry about that—”

    (At this point, the customer has finished slamming her purchases onto the counter and leans over the lane to be about two inches from my face. It should be noted I’m in my mid-twenties.)


    Me: “Ma’am, I apologize. I wasn’t trying to lecture you—”


    (At this point I stay quiet throughout the rest of the transaction, process her card, and hand her the receipt to sign. I say nothing.)

    Customer: “Thank you!”

    Me: “…”

    Customer: “I SAID THANK YOU!”

    (As she leaves, she pulls over my supervisor.)

    Customer: “I need to give a formal complaint about the horrible and disrespectful service this employee gave!”

    (The next customer going through the till behind me walks over.)

    Next Customer: “And I have to comment on how polite that employee was, despite you being so rude!”

    (Both customers got into a verbal altercation. Thank you to the random customer who stood up for me!)

    Should Take Stock Of Their Stupidity

    | Ottawa, ON, Canada | At The Checkout, Extra Stupid

    Customer: “Excuse me; do you have this item in a smaller size?”

    Me: *checking computer* “Unfortunately we don’t, but [other location 15 minutes away] is showing several. Would you like us to bring one over for you within the next couple of days? Or, if you like, we can call and have them hold it if you want to go there.”

    Customer: “We were there two weeks ago and they didn’t have it. Your computer must be wrong.”

    Me: “I’ll of course call to confirm their totals, but since we get stock in all the time it is possible that they have received some between then and now.”

    Customer: “What do you mean, you ‘get stock all the time?'”

    Me: “Well, every once in a while we get shipments to replace anything we’ve sold out of, or to bring in new merchandise.”

    Customer: “That’s stupid.”

    Slow To Register

    | London, England, UK | At The Checkout, Awesome Customers

    (I am going to a self-service checkout in the shop. I can see that the screen says it is for cards only. In addition, there is a sign plastered to the machine saying the same.)

    Employee: “Just to let you know: that’s card only.”

    Me: “Okay.”

    (I put my goods down. He is still looking at me, so I look up.)

    Employee: “You won’t be able to use cash.”

    Me: “…I know; it’s alright. I have a card on me.”

    Employee: “Sorry. You’d be surprised how many people will try to pay in cash despite all the warnings.”

    Me: “Really?”

    Employee: “Yeah, it happens all the time.”

    (I scan my first item. The machine immediately says in a loud voice: ‘This till will only accept cards. Do you wish to continue?’ I stare at the employee, who walks off, laughing. My faith in humanity went down that day.)

    Heavy Lighter Reaction

    | Galveston, TX, USA | At The Checkout, Crazy Requests

    (Along the front of the register counter, we have boxes of novelty lighters for sale, the most popular of which are shaped like flip-flops. Everyone plays with them, ignoring the huge neon signs that state: ‘Please do NOT play with lighters!’ As a result, a number of them are empty and no longer work. A pair of teenage customers are waiting in line, while I ring up another customer.)

    Me: “Alright, your total is [total].”

    (As I hand the change to the customer, I notice one of the teenagers pick up a flip-flop lighter and start flicking it.)

    Me: “Please do NOT play with the lighters.”

    (The teenage customer huffs and drops it back into the box while muttering to her friend.)

    Customer: “Why not? I’m old enough!”

    Me: “It’s not a matter of age. If everyone ignores the signs and plays with the lighters, they become empty. And then no one will buy them.”

    (I ring up the teenager’s items, and give her the change.)

    Me: “Have a nice night!”

    Customer: “I’ll TRY. But I doubt I will because you were such a b****!”

    (The teenage customer then storms off, leaving all her stuff in the bag on the counter.)

    Me: “Don’t forget your bag!”

    Customer: “Ugh! This is why I hate shopping; everyone is like, so RUDE!”

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