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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Give The Workers A (Prison) Break

    , | UK | At The Checkout, Bizarre, Food & Drink, Theme Of The Month, Wild & Unruly

    (I’m on my way home after a hockey social, dressed as a prisoner in a bright orange jumpsuit and trick handcuffs. I’m pretty hungry, so I stop for food. Inside there is a drunk man yelling at the cashiers.)

    Drunk: “I said [competitor's signature item]! This is WRONG!”

    Cashier: “I told you, you’re at [place], not [competitor]!”

    Drunk: “I know where I am!”

    Me: “Oh, do you?”

    (He turns to me, and does a double take at my outfit.)

    Me: “Because I think you’re in a whole world of trouble.”

    (I start advancing, cackling Joker-style.)

    Drunk: “What ya gonna do, crazy b****?”

    (In answer, I stretch out, making it look like I’ve just torn apart my handcuffs.)

    Drunk: “Holy s***!”

    (I keep approaching, cackling.)

    Drunk: “Psycho b****!”

    (He throws his food at me and runs. I reach the counter, and drop the act.)

    Me: “Can I get a portion of nuggets, please?”

    (The cashier just stares at me for a moment.)

    Cashier: “Y’know, I think he was right on the crazy part. Nuggets coming right up.”

    Self-Scanning And Self-Aware

    | Pittsburgh, PA, USA | At The Checkout

    (My fiancé and I are at the self-service checkout at the grocery store. We scan our one item, and we get an error message. I try again, but still get the same error message. An employee comes up to us to help out.)

    Employee: “Can I help you?”

    Me: “Yes, thank you! Every time I scan my item, I keep getting this error message.”

    Employee: “Oh! You have to scan your store card.”

    Me: “I will, but I can’t get past this error.”

    Employee: “No, sorry, you have to scan your store card first.”

    (The employee scans the store card, then our item, and it works.)

    Me: “Thanks! I never would’ve figured that out!”

    Fiancé: *to me* “They should put up a sign, or something.”

    (The employee gestures to the TWO signs in front of us that explain all store cards need to be scanned first.)

    Me: “Oh, my God! After years of not working in retail, I’ve turned into one of those customers.”

    Employee: “Oh, it’s okay. You didn’t blame me for it, so you’re still a step ahead!”

    Good People Are Not Dime A Dozen

    | London, England, UK | At The Checkout, Awesome Customers, Food & Drink, Money, Movies & TV, Top

    (I work in my university’s campus shop. I arrive for my shift to find the site in lockdown. There are security guys and people in ‘hi-vis’ jackets everywhere. They check my ID, and let me through, so I think nothing of it. Later that afternoon, one of the ‘hi-vis’ jacketed guys comes to my till with a drink and bar of chocolate. He looks stressed.)

    Customer: “Hey, how much for this?”

    Me: “£1.10″

    (The customer starts rummaging in his pocket.)

    Customer: “Oh for f***’s sake; I’ve gone and left my f****** wallet in the truck. I’ve been here since 4am, and this is the only break I’ll get! I’ve only got a £1 coin. Leave the chocolate; I’ll just have the drink.”

    Me: “Nah, no worries; I’ll spot you the 10p. People leave their change behind all the time.”

    Customer: “Are you sure?”

    Me: “Yeah, positive. You look like you could use it. I hope your day gets a bit better!”

    Customer: “Thanks, love! You put a smile back on my face. Bless you!”

    (A couple of hours later, the same guy comes back in just as I’m closing up.)

    Customer: “Are you closing?”

    Me: “Yes, sorry, the till’s already been shut down.”

    Customer: “Excellent! If you’ve got 10 minutes, go sit on the wall outside there, and keep quiet, okay?”

    (Intrigued, I go sit where he asks, which is just outside the doors of the building. A dark SUV pulls up, and security guards materialise from nowhere and start moving people away. They try to move me on, but the customer tells them that I’m with him, and they leave us be. The next person to come out of the doors is Leonardo di Caprio, who then gets into the SUV. My mouth drops in shock.)

    Customer: “10p for the front-row seat. Can’t say fairer than that, can you?”

    (Some months later, I recognise one of my university’s lecture halls in the movie ‘Inception’!)

    It’s About To Get Crazy Horse Up In Here

    , | OR, USA | At The Checkout, Bigotry, Food & Drink, Top

    (I am on break and heading towards the restroom, when a customer asks me to take his order. Seeing that it’s busy, and assuming that the customer has been waiting for some time, I step up to the spare till that the managers all share. All of my on-duty coworkers are either Hispanic or African American.)

    Me: “Sorry about the wait. What can I get for you today?”

    Customer: “Number four, medium, with an iced tea to drink. I’m glad you finally came out of the kitchen. I thought I’d never get to order.”

    Me: “I’m sorry again about your wait. We’ve been a little understaffed all day.”

    Customer: “So, that must be why you were doing the Mexican’s work.”

    Me: “Excuse me?”

    Customer: “The kitchen, the kitchen! I guess all these n****** who can’t take an order right needed someone back there who speaks English to fix everything. They need to hire more white folks like you to work here.”

    Me: “Sir, I would appreciate it if you refrain from making such offensive remarks.”

    Customer: “Aw, c’mon. No need to cater to them. Just between us, you think whites are the best race, right?”

    Me: “Just between us?”

    (I beckon the customer closer, then speak loudly enough for the entire restaurant to hear.)

    Me: “If you spout any more of this racist bull-s***, I will not hesitate to kick you out.”

    Customer: “But you’re white!”

    Me: “Not that it matters, but I’m half Native-American.”

    Customer: “You don’t look it. If that’s true, what’s your ‘Injun’ name?”

    Me: “In my tribe, I am called ‘Ejects-Bigoted-A**-hole-From-Premises’. Now kindly get the f*** out.”

    Must Hate Watching Animal Planet

    | GA, USA | At The Checkout, Pets & Animals

    (I’m ringing up a customer buying a bag of dog food, and a small toy. When customers pay by credit card, the screen automatically asks if they want to make a donation to help homeless animals.)

    Me: “Would you like to make a donation to [store charity]?”

    Customer: “No, I hate all animals; this is for a friend.”

    Me: “Okay then. Would you like a bag for that?”

    Customer: “Yes, I hate the environment too.”


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