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  • Had It Up To Their Neck With Bad Customers
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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    Inex-spews-able Behavior, Part 2

    | IL, USA | At The Checkout, Bizarre, Health & Body

    (I am working in the box office during the day, when we are usually fairly slow. Because of this, I don’t mind waiting on customers to decide what show they want to see, provided they wait off to the side and don’t obstruct my line.)

    Customer #1: *walks in and stands directly in front of my register, looking at showtimes*

    Me: “Hello! How are you today?”

    Customer #1: *coughing and choking* “H-hi.” *hack* “I’m g-*hack*-good.”

    (She continues to stand there, coughing and occasionally retching. At this point, a second customer comes in and stands behind her, very patiently waiting for his turn.)

    Customer #1: “I’ll take *hack* one for *retch*…”

    (Customer #1 then proceeds to vomit all over my counter, leaving a huge puddle of phlegm right in front of the hole through which money and tickets are exchanged. My second customer, who has been trying not to look as disgusted as I feel, runs into the main building to inform the manager of what has happened, since I can’t use my radio with Customer #1 still standing there.)

    Customer #1: “Sorry. I’d like one ticket for—” *retches and spits up more vomit on the floor* “One for [Movie], please.”

    Me: *trying not to lose my own breakfast* “That’ll be [price], please…”

    (Customer #1 proceeds to hand me her rewards card and credit card over her own vomit puddle. I try to process the order without touching her cards more than necessary, and without sticking her ticket into the puddle.)

    Me: “Enjoy… enjoy your show.”

    Manager: *opening the door to the box office* “Are you okay, [My Name]?”

    Customer #1: “Yeah… Sorry.” *hack*

    Me: “Eww… Can I go wash my hands?”

    Manager: “Yeah, go ahead and go on break. I’ll clean this up…”

    (I didn’t realize it at the time, but my second customer was a regular that suffers from throat cancer and was unable to explain what had happened. He can’t speak, and doesn’t understand English very well, so he usually writes down the movie he wants to see. My manager thought that I was the one that had gotten sick!)

    Related:
    Inex-spews-able Behavior

    Pot Calling The Kettle Black, Slowly

    | CA, USA | At The Checkout, Crazy Requests, Extra Stupid

    (I’m working the drive-thru. I’ve just finished taking an order that took about a minute and a half to get down as the customer was unsure of what they wanted and ordered some items requiring clarifications. I talk to the next car in the line.)

    Me: “Hi, welcome to—”

    Customer: “I’d just like to say that I waited too d*** long. It’s awful how long I’ve had to wait and I sat there waiting so long and all I want are two ice cream cones!”

    Me: “I’m sorry about that. Your total is [total] at the first window. Please—”

    (The customer drives forward as I’m still talking and ultimately ignores me.)

    Me: *at the window* “Hi, that’ll be [total].”

    Customer: “I didn’t mean to sound rude, but that wait was far too long!”

    Me: “And again, I’m sorry about that, but the wait is also a matter of the customer ahead of you.”

    Customer: “That was still too long! Do you know how much gas I probably wasted just sitting there, waiting? Any other business would be ashamed of making me wait that long!”

    (There is a pause as the customer then digs through her purse for her wallet. After maybe a minute, during which other customers have lined up behind her, waiting to pay:)

    Customer: “What was my total?”

    In Line And Out Of Line, Part 4

    | USA | At The Checkout, Awesome Workers

    (During a particularly busy evening, I am helping a customer find a costume for her son. The customer is taking a bit too long for the hulking behemoth of a man who is the next customer standing behind her. It gets to a point where he just can’t take it anymore.)

    Next Customer: “Hey! I need a costume. You better take down my order, now!”

    Me: “I’m sorry, sir, but I’m with another customer right now.”

    Next Customer: “Well, then, what the h*** am I?”

    Me: “Next in line.”

    Related:
    In Line And Out Of Line, Part 3
    In Line And Out Of Line, Part 2
    In Line And Out Of Line

    Behavior Past The Tipping Point

    | Melbourne, VIC, Australia | At The Checkout, Bad Behavior, Bizarre, Food & Drink

    (I’ve just finished cleaning the entire lobby before our next session goes in. I’m now back at the counter serving, with a large group of patrons waiting in line.)

    Me: “Is that everything?”

    Customer: “Yeah, but my drink is too full.”

    Me: “Oh, I’ll empty some out if you like.”

    Customer: “No, I’ll do it.” *tips half of her soda all over my clean bench and walks off*

    The Manager Has To Wake Up And Smell The Coffee

    | West Yorkshire, England, UK | At The Checkout, Extra Stupid, Food & Drink, Technology, Themed Giveaway, Top

    (We are having a meeting about how many errors we are making on our tills. When we explain why these are happening, our boss seems to think we are all idiots and decides to spend a few hours watching what we do, starting off by showing us how to use the till properly.)

    Customer #1: “Can I have a medium latte please?”

    (My manager makes the drink and processes it on the till without a problem. I’m the first to go on the till afterwards.)

    Customer #2: “Yeah, can I get a medium skinny latte.”

    (I make the drink, process it on the till, and tell the customer the price which is also written on the menu board behind me.)

    Customer #2: “Sorry, I don’t have enough. Can you make me a plain latte?”

    (I make the second drink for the customer and process this on the till, but it goes down as an error which causes my manager to glare at me. I tell the customer the new price.)

    Customer #2: “Yeah, I don’t have enough for that either. Can I have a tea?”

    (I make a third drink and re-process this on the till making another error. The customer finally pays and leaves.)

    Manager: “Yeah. I’ll just tell head office this town is full of idiots…”


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