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    Category: At The Checkout

    The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

    He Only Wants The White Meat

    , | Manchester, England, UK | At The Checkout, Family & Kids, Food & Drink, Language & Words, Top

    (I am working on a till at a popular fast food restaurant, where we serve fried chicken. One of the more popular drinks is a white chocolate milkshake. I have just finished handing out an order when a father and his son come up to the counter.)

    Me: “Hi there! Welcome to [name of restaurant]. Can I take your order?”

    Father: “Yes. Can I have a white chocolate chicken meal and a fried milkshake?”

    Me: *thinking I’ve misheard* “I’m very sorry; what did you say?”

    Father: *irritated* “A white chocolate chicken meal, and a fried milkshake!”

    (I look at the son, and we both exchange puzzled looks.)

    Father: “Look, it’s just a white chocolate chicken meal and a fried milkshake! What’s so hard—”

    (The son bursts out laughing; the father looks down confused.)

    Father: “What? You did want a white choco—”

    Son: “Dad! Think about what you just said!”

    Father: “I remember! A white chocolate chi—”

    (He suddenly realizes what he has said before, and covers his eyes with his hand.)

    Father: “I didn’t just say that, did I?”

    Son: “You did!”

    Father: “Very sorry about that. A white chocolate MILKSHAKE, and a fried chicken meal, please?”

    Trolling Down The Aisles

    | Melbourne, VIC, Australia | At The Checkout, Awesome Customers

    (I am checking out a regular customer.)

    Me: “Hi, how are you today?”

    Customer: “I’m okay. I bet you’re miserable.”

    Me: “No, I’m pretty good actually, but there’s still time.”

    Customer: “Is there anything I can do to help? What’s something customers do that really p***es you off?”

    Me: “Hmm. Well, when they run off just before I’ve finished putting through their stuff to get ‘one more thing’.”

    Customer: *eyes shopping* “I’ll be back; I’ve got to get some chocolate.”

    (The customer runs off, and comes back about a minute later, just as I’ve finished scanning his things.)

    Customer: “How was that? Are you annoyed at me now?”

    Me: “Sorry, I don’t think it works if I know you’re trolling. It amuses me more than anything.”

    Customer: “Dawwww.”

    Very Shy To TMI

    | USA | At The Checkout, Rude & Risque

    (I am a cripplingly shy teenage girl, in line at a dollar store. The elderly customer behind me has noticed my shirt, which says ‘Top Ten Reasons I Procrastinate:’, and is otherwise blank.)

    Customer: “Hey, I like your shirt! You know, I wanted to procrastinate, but I kept putting it off.”

    Me: *laughs nervously*

    (The man starts putting his items on the conveyor belt.)

    Customer: “We’re gonna have fuuuuun tonight.”

    (I glance back and notice that he’s buying 10 bottles of baby oil, and nothing else. I turn bright red and turn away.)

    Customer: *laughing* “Aw, I think I scared her.”

    (An elderly woman has just come up behind the elderly customer.)

    Woman: “What’s that?”

    (The customer explains what’s just happened to the woman—his wife.))

    Woman: “Oh! Haha!” *she walks up to me* “You see, things tend to dry out when you get older!”

    Common Sense Playing Truant

    | OH, USA | At The Checkout, Crazy Requests, School, Top

    (I am a junior in college. I’m working retail over Christmas break. It’s early afternoon on a weekday.)

    Customer: *huffs up to me* “They really shouldn’t let you work at this hour. Getting an education is more important than some low-rent job.”

    Me: “Ma’am, I don’t mean to be rude, but what are you talking about?”

    Customer: “You’re, what, 15 years old? They shouldn’t let kids your age work at all, but especially not during the school day.”

    Me: “Oh, sorry for the confusion, ma’am. I’m actually 21, and a junior at [university about 300 miles away]. We have a very long holiday break, so I’ve been off classes for a few weeks now.”

    Customer: “That’s not possible. I need to speak with your manager.”

    Me: “Ma’am, I know I look somewhat young, but I really don’t think it’s necessary to speak to my manager. I’m really, truly a college student on winter break.”

    Customer: “I’ll find your manager myself!”

    (The customer storms off. A few minutes later, I hear my manager over my headset.)

    Manager: “[My name], any chance you have your student ID on you?”

    Me: “I think so… want me to bring it up front if I have it?”

    Manager: “If you could.”

    (I go get my student ID, and bring it to the front of the store.)

    Me: *to customer* “Here’s my student ID, ma’am.”

    Customer: “You must be one of those high school students who takes college classes, too. It’s not possible for you to as old as you say you are. This store should be fined for letting you work during the school day.”

    Me: “Ma’am, my university is hundreds of miles away. You think I commute several hours back and forth every day to take advanced classes?”

    (My manager tells me to go back to work, and I see the customer huff out of the store a few minutes later. A few more minutes pass.)

    Customer: “There she is, officer; arrest her for truancy.”

    Me: “Oh. My. God. You got mall security over this?”

    Mall Security: “If you let me see your driver’s license, I’ll kick her out of the mall for the day, and ban her from your store.”

    Me: “Fair enough…”

    (She was not invited back to our store.)

    Trouble Brewing, Part 5

    | Champaign, IL, USA | At The Checkout, Bad Behavior, Criminal/Illegal, Food & Drink

    (I am working the Friday night shift at a gas station located on the campus of a big university. The city’s liquor law prohibits the sale of alcohol after midnight. I’m working by myself at 3 am, when a customer with a look of urgency and intoxication comes barging right in.)

    Customer: “Dude, I have a huge party at my apartment and we just ran out of beer! I need like six cases!”

    Me: “Sorry, buddy, but we stop selling alcohol at midnight.”

    Customer: “I’m desperate! There are like 100 people at my place, and a ton of hot b*****! If I don’t get more beer soon, they’ll leave! I’ll give you a $20 tip if you sell me some.”

    Me: “Sorry, even if I were to try to sell you some, I couldn’t since our registers also block all sales of alcohol after midnight.”

    Customer: “How about if I just walk out with two cases, and ‘accidentally’ drop $40 on the ground on my way out?”

    Me: “That would be stealing, and I’m not okay with that.”

    Customer: “Okay, what if I stuck my hand in my pocket, and pretended to have a gun…”

    (The customer proceeds to stick hand in his jacket pocket and make it look like he’s holding me at gunpoint.)

    Customer: “…and ‘robbed’ you for some cases of beer. Then you would chase me out, and while chasing me outside, I would ‘accidentally’ drop $40?”

    Me: “I couldn’t let you do that either. First of all, I would be required to immediately call the police and file a police report for a robbery. The police would then get your face from the store cameras, easily track you down since you live close by, and put you in jail. Is this party worth going to jail over?”

    Customer: “I’m sorry for bothering you dude. I really don’t have a gun. I just wanted to get some beer for this party really bad, and didn’t want to come back empty handed. Please don’t call the cops!”

    Me: “I’ll forget this even happened if you leave immediately.”

    Customer: “See ya!”

    Me: “Bye!”

    Related:
    Trouble Brewing, Part 4
    Trouble Brewing, Part 3
    Trouble Brewing, Part 2

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