November Theme Of The Month: Black Friday!

Category: At The Checkout

The customer has seemed normal and maybe even intelligent throughout the shopping purchase. But then they get to the checkout and as soon as human interaction is required it all falls apart. The checkout operators really are our first line of defense against the stupid customer!

A Jarring Experience

| Guelph, ON, Canada | At The Checkout, Awesome Workers, Movies & TV

(I’m putting out stock in the electronics department when I overhear the following conversation between a co-worker and an older man carrying some groceries.)

Customer: “You’d better have a blu-ray copy of [Sci-Fi Movie that was released a few days prior] or I’m gonna shove this jar of peanuts up your a**.”

Coworker: “Well, sir, I personally prefer dry roasted peanuts, and those ones are honey roasted…”

(My coworker indicates a large display of the movie in question.)

Coworker: “…and here are 200 copies of [Movie], no more than a few feet away from where you are standing. Is there anything else I can help you with today?”

(The customer grabs a movie and walks away quickly, pointedly not looking at my coworker.)

An Unrewarding Experience

| St. John's, NL, Canada | At The Checkout, Bizarre

(I work as a supervisor at a grocery store, and we have just launched a new rewards card for the store, and started asking every customer with their order if they want to get the new card. I am called over to this exchange between a cashier:)

Me: “Hi, is there a problem?”

Customer: “Your cashier is trying to track me.”

Me: “Excuse me?” *I exchange glances with my cashier, who is very confused, too*

Customer: “What don’t you understand?”

Me: “How is she trying to track you?”

Customer: “She wants me to sign up for this card so the government can see everything I buy and everywhere I go.”

(I almost start laughing, before I realize he is serious.)

Me: “Sir, this card is just a rewards card for us to keep competitive with [Competitor].”

Customer: “I don’t shop there because they’re trying to track me, too. This government wants to get me. I’ve gotta get out of here.”

(The customer proceeded to walk out of the story, leaving his groceries behind, and I haven’t seen him since.)

Big Mac Attack

, | Fond du Lac, WI, USA | At The Checkout, Food & Drink, Health & Body

Customer: “I’ll have a Big Mac, please.”

Customer’s Wife: “Oh! No onion on that.”

Customer: “Oh, yeah, no onions. I’m really allergic to them.”

Me: “You know that there’s onions in the Mac Sauce, right?”

Customer: “Really? Wow, well that explains why I feel funny every time I eat a Big Mac…”

Be My Guest And Just Leave

| San Francisco, CA, USA | At The Checkout, Bad Behavior

(I work at a national chain store that sometimes offers promotional gift cards for certain purchases. These change constantly and people are always getting them wrong; they buy the wrong brand, wrong size, or don’t buy enough to qualify. If they point out a problem during the checkout there’s usually something I can do (ranging from figuring out where they went wrong to just giving them $5 off something if they complain enough). Once the transaction is over, however, it’s over. I can’t do anything.)

Woman: “Um, I was supposed to get a $5 gift card?

Me: *holding the receipt for the completed transaction* “Oh, really? What do you think was supposed to show it? It didn’t come up on the register.”

Woman: “These!” *waves small packets of feminine hygiene products*

Me: “Actually, I think the promotion is on the larger size. It didn’t come up.”

Woman: “You think, or you know?”

Me: “Well, these promotions change all the time and it didn’t ring up, so…”

Woman: “Can you just give me the gift card?”

Me: “Well, this transaction is actually completed. However, if you want to go upstairs to Guest Services I’m sure they’ll be able to sort it out for you.”

Woman: “Are you kidding me? I have to go to Guest Services for this? I don’t want to go that far!”

(We’re at the foot of the escalator that drops people off right in front of Guest Services. She’d have to walk about a hundred feet, not counting the escalator.)

Me: “Uh, okay. I’m really sorry, but there’s nothing that I can do about it now. The transaction is over.”

Woman: “I’m not going to Guest Services! Just take the [Product] off. I don’t want them!”

Me: “Ma’am, I can’t—”

Woman: “I only bought them for the gift card. If I’m not going to get the gift card I don’t want them, and I want them taken off.”

Me: “…Okay, so. Returns are upstairs at Guest Services.”

A Lack Of Considerate Driving

| Mission, BC, Canada | At The Checkout, Bad Behavior, Food & Drink, Health & Body

(I am around seven-months pregnant with my daughter. I am working on drive-thru. The customer drives up to the window after placing her order. She is pretty much as far away from the window as she can be.)

Me: “Hi there. That will be [total].”

(The customer hands me the money. She doesn’t try to help me out by reaching her arm out so I reach out as far as my belly will let me and managed to get her money. I punch in what she gave me and handed her the order and then her change. I accidentally drop a dime as she makes no effort to reach out for the change so I basically have to rest my belly on the counter.)

Customer: *tries to hand me back all her change* “Want to try that again without dropping it?”

(I am a little cranky at the fact that she couldn’t pull up to the window properly or at least reach her hand out more, and my bosses have always backed me up, so at this point I don’t care.)

Me: “Want to try pulling up to the window properly? I’m pregnant and I basically had to climb the counter because you’re an idiot. If you can’t pull up to the window you could at least make an effort reaching for your change instead of being rude and making me squish my stomach into the counter.”

(She didn’t answer and just drove away.)

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