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  • July Theme Of The Month: Great Timing!

    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Calling About Calling

    | Canada | Bizarre, Extra Stupid

    (I work at a customer service desk. I answer the phone with my usual greeting. The customer on the other line starts screaming.)

    Customer: “WHY DID YOU CALL ME?!”

    Me: “Ma’am, you called us… Was there anything I could help you with?”

    Customer: “WHY. DID. YOU. CALL. ME.”

    Me: “Did someone leave a message on your machine?”

    Customer: “Yes. It was you. Why did you call me?”

    Me: “Well, it wasn’t me personally. What did the message say?”

    Customer: “It said I had an order ready for pick up. Why did you call me?”

    Me: “It would appear you have an order… for pick up…”

    Thinking Way Outside The Box

    | USA | Crazy Requests, Extra Stupid

    (It was getting to the end of the day at the bank. One of my tellers and a banker are in the drive-thru, starting to pack things up, when a customer pulls into one of the farthest lanes from the building.)

    Customer: “I need to get into my safe deposit box.”

    Teller: “Sure thing. I can let one of the bankers know that you will be coming in to get into your box.”

    Customer: “No. I’m not coming in. I just want to get into my safe deposit box.”

    Teller: “Well the safe deposit boxes are inside. They are inside the vault. The only way to get in the box is to go in the vault.”

    Customer: “I know. I told you I am not coming inside. I just need to get into my safe deposit box.”

    Teller: “How are you going to get your box out of the vault that is inside if you don’t come inside? Bank employees don’t have access to the safe deposit boxes because they contain your property. YOU have the key.”


    Teller: “Seriously?”

    Unaware Of How Unaware He Is

    | Buffalo, NY, USA | Extra Stupid, Hotels & Lodging

    (I work at a hotel that accommodates a lot of business travelers during the week. Shortly after checking in a sharply dressed executive type, I get a call from his room.)

    Guest: “Hey, I think your sink is broken. I keep waving my hand in front of the sensor and nothing’s happening.”

    Me: “There is no sensor, sir. Just turn the faucet on.”

    Guest: “Oh! Okay, great! And I can just use these towels to dry my hands, right?”

    Me: “Um… absolutely.”

    Guest: “Great! Thanks!”

    (A few minutes later he calls down again.)

    Guest: “Hi there! Just curious. Is this remote for the TV or something else?”

    Me: “It’s for the TV, sir. There should be a list there of local and premium channels as well.”

    Guest: “Oh good! Just wanted to make sure.”

    (And in another few minutes…)

    Guest: “Hi, sorry to bother you again but I’m expecting a phone call in a little bit. When the phone rings, do I just pick up or…?”

    This Is Why We’re In A Recession, Part 30

    | CT, USA | Extra Stupid, Money

    (I work for a cable services call center where sometimes customers call in thinking they’re talking to their local cable store.)

    Me: “Thank you for calling [Company]. My name is [My Name]. How may I help you?”

    Customer: “I want my credit card back right now!”

    Me: *confused* “I… I’m sorry ma’am. What do you mean?”

    Customer: “You heard me! I gave you guys my credit card a week ago. I want it back right now or else I’m going to call the police!”

    Me: *still confused* “I’m terribly sorry, ma’am. I have absolutely no idea what you’re talking about. Could you please explain your situation to me so that I can better assist you?”

    (The customer goes on to explain this really bizarre story where she was walking to her local cable store to make a payment, but they were closed by the time she got there. She tore off the bottom portion of her billing statement, the part that you detach and mail along with a check payment, and put that in an envelope along with her credit card and a note that read, “please process payment and mail to forwarding address.” She then dropped that envelope into the drop box near the cable store entrance. This woman actually assumed someone at the store would process her payment and mail her credit card back to her, which didn’t happen. I am sitting in my chair silently dumbfounded for at least 10 seconds at the sheer stupidity of this customer.)

    Customer: “Hello? Are you there, sir?”

    Me: “Yes, ma’am. I apologize for the long pause. I’m sorry but you are actually speaking to the call center and not the store. Have you spoken to your bank yet regarding the issue?”

    Customer: “No! Because you guys have my credit card and I want it back!! Are you going to make me drive all the way to the store just to get my card back?”

    Me: “That’s actually unnecessary as they might not be able to help you anyway. For one thing, there’s a strong possibility your card has been stolen, and—”

    Customer: “What the f***! What am I suppose to do now?”

    Me: “The first thing you want to do is contact your bank to let them know your card has been stolen.”

    Customer: *in a sarcastic tone* “And why should I have to do your dirty work?”

    Me: *in a similar sarcastic tone* “Because we’re not the ones who put a credit card into a drop box intended for check payments only.”

    Customer: “Well, smarta**, how was I suppose to make my payment, then?”

    Me: “Ma’am, you do realize that you could’ve make your payment over the phone, right?”

    Customer: “Pfft, you expect me to trust one of your reps with my credit card information?”

    Me: “Considering you dropped your credit card into a drop box blindly trusting one of the store employees to return it back to you… YES!”

    Customer: “This is f***** ridiculous! Transfer me to the department that will cancel my service. I don’t want to do business with crooks!”

    Me: “Sure. One moment, please.”

    (I transferred the lady to the retention department where I explained to the rep the bizarre story. We had a good laugh at the woman’s expense. I would later receive an e-mail from the same rep stating the notations I left behind were e-mailed to everyone in her department and mine. Everyone was in agreement that I had the craziest customer service story in the entire company.)

    This Is Why We’re In A Recession, Part 29
    This Is Why We’re In A Recession, Part 28
    This Is Why We’re In A Recession, Part 27
    This Is Why We’re In A Recession, Part 26
    This Is Why We’re In A Recession, Part 25

    Tech Support’s Biggest Fan

    | Los Angeles, CA, USA | Extra Stupid, Technology

    (I work in IT, supporting other employees at my company. I have received a ticket from one user complaining that his computer fan has completely jammed, and has stopped working entirely. As this is a pretty serious problem, I hurry over. When I get to his desk I see that his computer is on and the fan is running, although noisily.)

    Me: “Oh, your computer’s fan isn’t jammed. It’s just running with a little more difficulty than usual. It probably needs to be cleaned.”

    User: “What? How can you know that? You haven’t even opened up the computer to look.”

    Me: “Well, if your computer’s fan had really stopped working entirely, your computer might be on fire.”

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