Not Always Right on Facebook Not Always Right on Twitter Not Always Right Unfiltered on Tumblr
Featured Story:
  • Had It Up To Their Neck With Bad Customers
    (2,476 thumbs up)
  • April Themed Story Giveaway: Creepy Customers!
    Submit your story today!

    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Airheaded Dimwits

    | San Diego, CA, USA | Extra Stupid, Holidays, Themed Giveaway

    (I overhear a couple of customers shopping for Christmas lights.)

    Customer #1: “Ooh, these are LEDs, so that means no electricity!”

    Customer #2: “And that means no cords, right?”

    Customer #1: “Well, I’m sure there are SOME cords…”

    Customer #2: “Obviously something has to hold them together, but I mean no cords to stretch across the driveway and lawn!”

    Customer #1: “Oh! Right!”

    The Dividing Line

    | Albany, NY, USA | At The Checkout, Extra Stupid, Holidays, Themed Giveaway

    (I am a customer in line at a major lingerie store in a mall at midnight on Black Friday. As expected, the line is well over 10 times longer than normal due to a free gift bag they offer if you spend $65 or more. Two customers come up to me.)

    Customer #1: “Is this where the line starts?”

    Me: “Yes.”

    (The two customers line up behind me and instantly start to rant.)

    Customer #2: “Oh my God! This line is too long!”

    Customer #1: “They should have every register open!”

    Customer #2: “They do have every register open. They need to have this store on two floors!”

    Customer #1: ” Yeah! They should have two floors!”

    Customer #2: “I mean, look at all of these people in here! How can they have this may people in here and not see that they need two floors!”

    (Normally any other day of the year, this store is plenty big enough for its typical haul of customers.)

    Customer #1: “If they run out of gift bags by the time it’s my turn, I’m going to scream and call their corporate offices! It’s ridiculous how many people are in here!”

    Customer #2: “All of these people are gonna make me late for work!”

    Customer #1: “What time do you have to be in again?”

    Customer #2: “In a half hour!”

    (Based on where we are in line, and how fast the line is moving, also the amount of people cutting in line, it could take at least another hour and a half to reach the registers that we can’t even see.)

    Customer #1: “They shouldn’t have slow cashiers working either! The rest of us have things to do!”

    Customer #2: “I know what you mean! I can’t stand when they hire slow people!”

    Customer #1: “When I get up there, I’m gonna give them a piece of my mind! They need to have 2 floors!”

    (I wanted nothing more to tell these two women that it was Black Friday. It was going to be busy no matter what store you went to. However, I decide that with their tensions high, it would be in my best interest not to provoke these ladies by telling them off.)

    Customer #2: “Ugh! I can’t stand this anymore! I’m going to be late! This line hasn’t moved! I have to leave!”

    Customer #1: “I wish you weren’t out of sick days! I’m not staying here alone with all of these people! I have things to do!”

    (Thankfully they left at that point. Hallelujah!)

    He’s Not All Aboard

    | Tel Aviv, Israel | Extra Stupid, Geography, Top

    Customer: “Hello, I’m calling to make sure that my flight back to Israel departs as scheduled, and that my request for a kosher meal has been approved.”

    Me: “Sir, your ticket has already expired. Your flight was on May 15th.”

    Customer: “What?!? That’s not possible! I am absolutely sure that my flight is on May 29th!”

    Me: “Sir, have you perhaps changed your ticket’s return date?”

    Customer: “No way! I would remember that! I’m not senile. My flight is on May 29th and I did not change my ticket!”

    Me: “The computer says your flight was on May 15th. Could you look at the printout of your ticket and tell me what date appears there?”

    Customer: “Oh, my God…”

    Me: “Sir?”

    Customer: “I forgot! I completely forgot! I am calling you from Netanya! I already am back in Israel!”

    Intelligence Abhors A Vacuum, Part 2

    | Minneapolis, MA, USA | Extra Stupid

    (I work for a very well-known vacuum cleaner company. As part of our service, we repair and tune up vacuums for our customers. A couple comes in to get their vacuum back from being tuned up.)

    Me: “Here’s your vacuum, folks!”

    (The vacuum has a check-in sheet with the customer’s name, address, phone number and a description of the vacuum attached to it.)

    Wife: “That’s not our vacuum!”

    Me: “Okay, what makes you say that?”

    Wife: “It’s the wrong color!”

    Me: “Okay, what color was it?”

    Husband: “Kind of an off-white.”

    (This vacuum is white. It is very common for tuned up vacuums to be returned looking lighter in color than upon drop-off because they often come to us filthy and the cleaner we use is highly effective.)

    Me: “So it appears to match the description on the sheet.”

    Wife: “I don’t care what your paperwork says! I know what I know! You’re incompetent! Either that or your took our vacuum and sold it!”

    (I spend the next hour calmly explaining to the customers that this is, in fact, their machine. The wife keeps insisting it’s not, that I’m a liar and/or some combination of idiot/thief and that we are incompetent. An hour late, this conversation finally stops chasing itself amid threats of litigation and promises to never come back to our store. I wind up comping them $30 in replacement parts even though I know for a fact they have the right vacuum.)

    Old lady customer: “We’re going to the [location in St Paul that closed two years earlier] from now on!”

    (Three hours later, the phone rings. It is the husband.)

    Husband:“Turns out you were right. We looked at our purchase receipt and the serial number matches the one on the vacuum you gave us. Who do I make the check for the repairs out to?”

    Related:
    Intelligence Abhors A Vacuum

    Just Not Registering

    | Brisbane, QLD, Australia | At The Checkout, Extra Stupid

    (At my store, if a customer swipes their credit or debit card early, it can freeze the entire register. There’s usually a 10-15 second delay after telling the customer the final price and before they can swipe, but for some that’s too long to wait. The EFTPOS machines clearly display ‘PLEASE WAIT’ during the time the customer has to wait.)

    Me: “That will be $42.90. How would you like to pay for that today?”

    Customer: “On my card.”

    Me: “All right, please wait while the computer connects to the EFTPOS machine. I’ll let you know when to swipe.”

    Customer: *ignores me and swipes her card immediately*

    Me: “Please wait until I or the EFTPOS machine asks for your card.”

    Customer: “I’m in a hurry.”

    Customer: *swipes her card again*

    Me: “Ma’am, if you swipe early, it freezes the register, taking even longer. It will only be another ten seconds.”

    Customer: “No, it doesn’t! Do you think I’m stupid? I’ve worked in retail before!”

    Me: “I assure you—”

    Customer: *swipes her card again, freezing the register* “This isn’t working!”

    Me: “That’s because the register’s frozen.”

    (I page for a coworker and a manager to come to the registers. The coworker is there right away.)

    Coworker: “Hey, what’s up?”

    Me: “My register’s frozen. Could you please put this lady through yours?”

    Coworker: “Sure.”

    Customer: “But I’m in a hurry!”

    Me: “I’m aware of that, but it will be quicker than waiting for my register to restart.”

    (The customer goes to the register next to me where my coworker has already re-scanned her purchases.)

    Coworker: “That will be $42.90. Please don’t swipe your card until I tell you to, as it can freeze the registers.”

    Customer: “No, it doesn’t! I’m not stupid!”

    (My manager arrives.)

    Manager: “What’s wrong?”

    Me: “Nothing. I just need you to restart my register for me as it’s frozen.”

    Manager: “How?”

    Me: “Um… EFTPOS swiped too early.”

    Manager: “Didn’t you tell the customer not to swipe? Why didn’t you tell the customer not to swipe? I’m sick of this; you girls know that if the customer swipes their card early, it will freeze the registers! I’m sick of wasting my time having to restart your registers!”

    Me: “Maybe if we were allowed to face the EFTPOS machines towards us, then the customer wouldn’t be able to swipe early?”

    Manager: “No, that will only slow things down. You have to tell them not to swipe early!”

    (Meanwhile my customer is again trying to swipe her card early right next to me, and my coworker has leaned over the counter with her hand OVER the EFTPOS machine trying to stop her from doing so.)

    Customer: *to manager* “Hey, your girl won’t let me swipe my card!”

    Manager: “You have to wait until she tells you, otherwise it freezes the registers.”

    Customer: “Oh, really? Why didn’t anyone tell me that?!”


    Page 97/166First...9596979899...Last