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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Nine-Dumb-Dumb

    | CA, USA | Crazy Requests, Extra Stupid

    (I am the after-hours emergency line representative for a property management company. We essentially handle things that are association responsibility and will cost the association money, not the homeowner.)

    Homeowner: “I think someone is breaking into my house!”

    Me: “Did you call the police?”

    Homeowner: “No, why would I do that?”

    Me: “Because we don’t offer security service. We only dispatch people out for things like plumbing emergencies, or broken sprinklers.”

    Homeowner: “What do I do?”

    Me: “Call 911.”

    Homeowner: “Can you do it for me?”

    Me: “Ma’am, 911 tracks the location of the caller. If you feel threatened, you need to call 911 right now.”

    Homeowner: “God-d***-it, what the h*** do I pay monthly dues for?” *hangs up*

    Filed Away In The Embarrassment Folder

    | Sacramento, CA, USA | Crazy Requests, Extra Stupid, Technology

    (A customer brings in a USB drive from which to print a document. I plug it into the print center’s PC.)

    Me: “Alrighty, ma’am, which file are we printing for you today?”

    Customer: “I don’t see mine in here. Can you try opening the MISC folder to see if it’s in there?”

    (I open the folder as requested.)

    Customer: “It’s not in there! Oh, don’t tell me it didn’t download to my drive!”

    Me: “Aw, that’s a bummer! Did you want to try looking in some of the other folders?”

    Customer: “No! It wouldn’t be in any of those!”

    Me: “Do you possibly have the file in your email, by any chance? If you could pull up the attachment on your phone, we could print it that way.”

    (I unplug the drive and hand it back to the customer. Suddenly angry, she snatches it from my hand and storms off.)

    Customer: “No! I’m going to go back home, save it again, and THEN I’m going to have it printed SOMEWHERE ELSE!”

    Me: “What…?”

    Banking Is A Whole Different Animal

    | MO, USA | Extra Stupid, Money, Pets & Animals

    (My coworker takes a phone call.)

    Coworker: “This is [Veterinarian]. Can I help you?”

    Caller: “This is [Name]. My account number is [number]. I got an insufficient funds notice and I know I have enough in that account. You need to fix this!”

    Coworker: “Sir, this is not a bank.”

    Caller: “YES, IT IS! I just gave you my account number!”

    He Must Be A Theorist

    | USA | Extra Stupid, Math & Science, Technology

    (I support the scientists in a large research building. I get a call from one of them.)

    Caller: “I need help removing my extended absence greeting from my voice mail.”

    Me: “Okay, to do that you need to login to your voicemail and select option 4.”

    Caller: “How do you do that?”

    Me: “You press 4.”

    Caller: “I don’t know how to do that. Can I get an onsite visit?”

    Me: “We can’t generate an onsite visit for this issue; however, if you go to our intranet site there is a chart with all the menu options.”

    Caller: “That’s too complicated.”

    Me: “…you’re a scientist with several Ph.D.’s.”

    Maybe They Already Hit Their Head

    | CA, USA | Bizarre, Extra Stupid, Theme Of The Month

    (It’s roughly an hour before closing time, which is when things start to wind down. However, in pops one middle-aged and very confused-looking customer holding a helmet.)

    Me: “Howdy, ma’am! Do you need any help?”

    Customer: “Um… well I’m very confused. My sister—she lives in Hawaii, you know—she bought me this helmet, and, I don’t know why this is, but it’s too small.”

    Me: “I’m sorry to hear that ma’am! Would you like to look at some of our helme—”

    Customer: “I just don’t understand! Why would my sister buy me a helmet that’s too small? It doesn’t make sense! It should fit me no matter what!”

    (This dialogue continues for several minutes, each time with me explaining something partially before the customer returns to going on about how she’s confused. Eventually I do manage to bring her over to the helmet displays.)

    Me: “The helmets start at $35, and we do have a model that’s the same as what your sister gave you, but it comes in diff—”

    Customer: “There’s so many! Why are there so many different helmets? This is very confusing to me!”

    (I take the time to quickly and simply explain differences—or so I think.)

    Customer: “That doesn’t make any sense. I’m so confused! Let me try on this one! Is this one going to fit me?”

    Me: “I don’t know, ma’am. It should fit. Why don’t you try it on?”

    (She does eventually try on the helmet, after much deliberation and stating that she’s confused. This continues for another half hour. Eventually, she’s decided on a helmet, and I think I”m finally out of this ordeal.)

    Me: “You made a good choice, ma’am! Now let me just go ahead get this back in the box and ring you up!”

    (The customer stares blankly into space for a few moments.)

    Customer: “I’m… I don’t know what to think. I’ll have to go home and think about this more. I’m very confused.” *leaves*

    (My coworker, who has witnessed the entire lengthy exchange, speaks up.)

    Coworker: “Dude, I’m so, so sorry.”

    Me: *pained, sheepish grin*

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