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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Unable To Make Contact

    | MD, USA | Crazy Requests, Extra Stupid, School, Technology

    (I work in the IT Help Desk of a university.)

    Caller: “I’m calling about the homepage for the university.”

    Me: “Okay…”

    Caller: “It’s terrible! I can’t see any contact information on the page at all!”

    Me: “Is it [website URL]?”

    Caller: “I don’t know! I’m not on that site now!”

    Me: “Okay, can you tell me the URL to the site you’re having this issue with?”

    Caller: “No! Your homepage doesn’t have any contact information! It’s terrible!”

    Me: “Well, I’m on the [website URL], which is what our homepage is, and there is contact information at the bottom of the page.”

    Caller: “That’s not good enough! You don’t have contact information on the page!”

    Me: “Yes, we do. It’s at the bottom of the page.”

    Caller: “Well, I’m a Harvard graduate and as an educated person, I didn’t think to look down there, so obviously the page is terrible.”

    Me: “Okay, well, at the bottom of the page-”

    Caller: “You’re telling me there’s the information there but I didn’t see it?!”

    Me: “What I’m trying to say is that it has a place to comment on the page. If you click-”

    Caller: “I’m telling you about this!”

    Me: “Okay, but I don’t run the website. So, if you click-”

    Caller: “This is a business call! I will never call again! I’m just trying to tell you the website sucks!”

    Me: “Well, thanks for letting us know. Have a great day.”

    Tried Explaining Until The Cows Came Home

    | Santa Monica, CA, USA | Extra Stupid, Pets & Animals

    Customer: “What type of leather is this bag made from?”

    Coworker: “It’s made of cow.”

    Customer: “What’s a cow?”

    (My coworker tries to hide his general shock at this question.)

    Coworker: “You know the black and white spotted animal? It lives on a farm?”

    Customer: *shakes her head* “I don’t know.”

    Coworker: “Where do we get our milk from?”

    Customer: *shakes her head again* “I don’t know.”

    (My coworker stopped short of actually mooing like a cow and that whole exchange

    Blood Type Z-Negative

    | Orange County, CA, USA | Bizarre, Extra Stupid

    (We carry liquid candy blood packs at our novelty shop. One looks like a regular blood IV bag and the other is green and is called ‘zombie blood.’ A customer comes up to the counter with a worried look and points to the zombie blood.)

    Customer: “Is this REAL?”

    Gives New Meaning To ‘Phone Bill’, Part 2

    , | CO, USA | Crazy Requests, Extra Stupid, Money, Technology

    (A customer calls in to a bank call center.)

    Customer: “I need to make a deposit.”

    Me: “I can certainly help you with that deposit. What do we need to deposit? Cash, check, money order?”

    Customer: “I need to deposit money.”

    Me: “What type of deposit? There are different ways to make a deposit depending on what you need to deposit.”

    Customer: “I need to deposit cash.”

    Me: “I can find you the closest ATM so you can make your cash deposit.”

    Customer: “You mean I have to go somewhere to make the deposit?”

    Me: “Yes, if you are depositing cash.”

    Customer: “Well, can’t I just deposit it over the phone?!”

    Me: No, I’m sorry. There is not a way to deposit cash over the phone.”

    Customer: “What kind of service is this?” *click*

    Related:
    Gives New Meaning To ‘Phone Bill’

    No Signal Getting To His Brain

    , | WI, USA | Extra Stupid, Technology

    Me: “Hello. How can I help you today?”

    Customer: “My ‘wifis’ are all locked.”

    Me: “Okay… let me see what you mean here.”

    (The customer pulls out their [Smartphone] and shows that there are lock symbols on all of the wifi networks openly broadcasting in the area.)

    Me: “Yes, these lock symbols mean that you have to login to the wifi network with a password.”

    Customer: “Password? What password? Wifis need a password? I’ve never used a password.”

    Me: “Does your home wifi not have a password?”

    Customer: “Which one is my home wifi?”

    Me: “Well, none of these. We have a wifi access point here in the store…”

    (I demonstrate to the customer how to log onto a wifi using the store’s own broadcasting wireless network.)

    Me: “But your home wifi will only be at your house. Not here. Do you know what your home wifi network is called?”

    Customer: “Why can’t I use any of these other ones?”

    Me: “These are just local wifi spots that are locked, with passwords, by their owners to keep people from freely using them.”

    Customer: “But wifi is supposed to be free, and I was told that I would have access to wifi with my new device.”

    Me: “Well, wifi isn’t always free. In places like Starbucks or McDonalds you’ll have free wifi that they pay for, but typical home networks, and even your 4G or 3G networks aren’t technically free. So, what you’ll have to do is go to your house, figure out what your home wifi is called, login to it by finding it on this list in your phone, and enter in the password if you have one.”

    Customer: “So… what’s my wifi password, then? I don’t think I have one.”

    Me: “I couldn’t tell you. That would be something you or you Internet provider would know.”

    Customer: “My provider is you guys.”

    Me: “Your home Internet provider.”

    Customer: “See, I don’t understand. Wifis are free, so why? When I use my wife’s laptop, I just go to the Internet. There’s no passwords for the Internet. Where would I need to use a password for FREE wifi?”

    Me: “Well, unless you’re stealing someone else’s unsecured wifi, you would have to have a network that you yourself are broadcasting, paying for, and connecting to that would either have or not have a wifi password involved. But again, I’m sorry, I wouldn’t be able to tell you that information. Your home cable or Internet provider would be responsible.”

    Customer: “So do I have wifi or not?”

    Me: “No. No, you don’t. Not if you don’t know what it is.”

    Customer: “Why isn’t there some technical thing? You know I’m not good with this computer stuff, but I wish there was some technical thing that would just tell you what the password is. Everyone gets free wifi, but I’m the one with all the problems. I think it’s the phone.”

    Me: “No, it’s not. Could you check on your home wifi for me and let me know what provider you have? I think I could get a pretty good idea of the problem with that information at least.”

    Customer: “Okay. Yeah, I can do that. I’ll check with the wife. She’s better at this stuff.”

    (I can now officially retire from customer service.)

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