Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Refunder Blunder, Part 10

| ON, Canada | Crazy Requests, Extra Stupid, Food & Drink, Theme Of The Month

(The store opens five minutes early and a customer comes in specially to make a return.)

Customer: “I was hoping to exchange these chips and get a different flavour.”

Supervisor: “Do you have a receipt?”

Customer: “No.”

Supervisor: “Well, these are still well before their expiry date…”

(She looks at the second bag.)

Supervisor: “Oh, this is a flavour we don’t carry.”

Customer: “I’m just hoping to exchange them.”

Supervisor: “I understand that, but we don’t carry this product.”

Customer: “All I want to do is exchange these chips for another flavour in the same brand.”

Supervisor: “Sir, I’m sorry, but we’re not even really supposed to do returns without a receipt, and I can say quite confidently that you didn’t buy them here.”

Customer: “I KNOW I didn’t buy them here, but I don’t understand why I can’t return them here.”

Supervisor: “You don’t understand why I won’t return something we don’t sell?”

Customer: “…I don’t want to talk to you anymore.”

Related:
Refunder Blunder, Part 9
Refunder Blunder, Part 8
Refunder Blunder, Part 7

Has A Limited Streetview

| AZ, USA | Extra Stupid, Geography, Technology

(I work as a salesman selling billboards all over the state, and have both national and local clients. I get a phone call on my cell phone.)

Me: “Hello, you’ve reached [My Name]!    ”

Client: “Hello, [My Name]; it’s [Client] from [His Business]. I bought a board from you?”

Me: “Oh, yes! I believe it was installed last Monday and looks just great. I passed by it the other day. What’s going on?”

Client: “Well, I’m looking at the board right now and it doesn’t have my design on it!”

Me: *surprised, because I had just passed it the day before and it was there* “What do you mean? Is there another advertisement on there?”

Client: *getting more mad* “Yes! I thought I was paying to be up there for three months!”

Me: “Hold on, [Client]. I’ll go out there right now and take a look!”

(I proceed to drive an hour from the office to go to the billboard. It’s located on a strip of highway between two cities, so there is nothing but desert around it. When I get there, I see that the client’s ad is up. I give him a call.)

Me: “Hi, [Client], I’m standing here in front of the board and your advertisement is up!”

Client: “That’s b******t! I’m looking at it right now too, and it’s for [Other Advertiser]!”

Me: “…Where are you? Are you at the right board? I don’t see you here.”

Client: “Well, of course I’m not there! I’m at my store, looking at it on [Website commonly used to view streets]!”

Me: *trying hard not to be rude* “[Client], [Website] runs that service, not [My Company], and they don’t always update the images. What you’re seeing is an old advertiser. I promise you, I’m standing right here. I’ll take a picture with my phone and email it to you.”

Client: “You better not be lying, because I’ll sue you for wrongful advertisement!”

(I sent him a photo with his advertisement up, as well as a photo of me with the board in the background. He then renewed his contract with us for another year!)

A Cup Is Over-Full Kind Of Person

, | Oakville, ON, Canada | Extra Stupid, Food & Drink

(We sell catering boxes of 15, 25, or 50 cups of frozen yoghurt, that customers can order for events. While the cups we offer in-store are 16 oz. or 25 oz., the cups we use for the catering boxes are much smaller at 6 oz. Therefore, when telling customers about the catering boxes, we have to make sure to mention this. I am helping a woman who is thinking of buying the 25-cup box.)

Customer: “So, does the yogurt come in these cups?”

Me: “No, for the catering boxes it comes in smaller, 6 oz. cups. I’ll show you.”

(I fetch a cup and show it to her. It is only a couple inches high and a little over twice as wide.)

Customer: “And that’s supposed to feed 25 people?!”

Me: “…One per person.”

(Pause…)

Customer: “OHHH.”

(Many people feel that size of cup isn’t big enough even for one person. I found it hilarious that she thought we expected one of them to be used by 25 people!)

Knows Not What He Seis

| Santa Rosa, CA, USA | Extra Stupid, Holidays

(I work at the customer service booth of a major grocery store. Customers have to fill out a form to rent a carpet cleaner; I usually fill in information like the date and time for them. On the fourth of May a customer rented a carpet cleaner for 24 hours. The next day, he brings back the machine and I have him sign and date the return.)

Customer: “You got your dates wrong.”

Me: “How?”

Customer: “You put down the fifth. It’s May sixth, Cinco de Mayo. Didn’t you know?”

Needs To Be Coached On Buses

| Reykjavik, Iceland | Extra Stupid, Tourists/Travel, Transportation

Me: “These are your tickets, the bus is right out here—” *gestures to the door with a HUGE departures sign over it* “—and it will be marked with the tour name in the front window.”

Customer: “Thank you.” *the customer walks away, turns around and walks back to me* “Sorry, which bus is it?”

Me: “The bus is right out there and it’s the only one out on the lot.”

Customer: “Thank you.”

(Again he walks off, he walks out into the lot stares at THE ONLY BUS that’s there and then walks back to me.)

Customer: “Sorry, what number will be on the bus?”

Me: “The bus has the tour name in the front window and it’s the only bus departing at the moment.”

(The customer walked off for the third time, walked towards the bus, walked around the bus, and had almost walked off, when the driver caught up with him and escorted him onto the bus.)

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