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  • Had It Up To Their Neck With Bad Customers
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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Rage Against The Machine

    | Tempe, AZ, USA | Extra Stupid, Technology

    Me: “Thank you for calling [Company]. My name is [Name]. May I please get the phone number associated with the account you are calling about?”

    Caller: *enters phone number without saying anything*

    Me: “…I’m sorry; I need you to tell me the phone number, please.”

    Caller: *again enters the phone number without saying anything*

    Me: “…Hello. This is a live person, not the automated system. I need you to actually tell me the phone number, not enter it on the phone, please.”

    Caller: *to someone in the background* “It’s not working! Just hang up and we’ll try again.”

    Me: “Hello. I can hear you. I’m a live person, if you—”

    Caller: *click*

    Got Him On Collar ID

    | FL, USA | Extra Stupid, Technology

    Caller: “Hello, I bought a shirt in your store earlier today and the sign said $12 but I was charged $17. I’d like to return it.”

    Me: “Oh goodness, I’m so sorry that happened to you! You can just come in and I’ll be more than happy to help you return that and make it right.”

    Caller: “I’d like to return it over the phone, though.”

    Me: “I’m afraid I can’t return a shirt without the shirt itself.”

    Caller: “…”

    Me: “…”

    Caller: “Why not?”

    Now Hold Up A Minute

    | Vernon, BC, Canada | Extra Stupid, Musical Mayhem

    Me: “Hi, Mike speaking.”

    Caller: “Hellooo?!”

    Me: “Hi, Mike speaking.”

    Caller: “Oh, thank goodness. Please tell your other associate he was incredibly rude and he needs better listening skills.”

    Me: “I’m sorry, but who were you speaking with?”

    Caller: “I’m not even sure. I was talking with some lady and she put me on hold. Then next thing I know, some guy picked up and wouldn’t stop talking about the mayor.”

    Me: “…The mayor?”

    Caller: “Yes. I kept telling him that I wasn’t interested and yet he kept talking about the bloody mayor. Then after that he just kept telling about the weather. He was very frustrating.”

    Me: “Ma’am, that was our hold music. You were just listening to the news on the radio station that we use.”

    Caller: *hangs up*

    Needs To Find A New Post

    | UK | Extra Stupid, Health & Body, Language & Words

    Customer: “Excuse me. I’m looking for [brand] aftershave lotion, but you don’t seem to have any!”

    Me: “Did you look in the [brand] section? I think they do a few different ones actually. I’ll show you now.”

    (I walk him to the section and show him a few.)

    Me: “So, you’ve got this one, for sensitive skin, and this one is—”

    Customer: “This isn’t AFTER shave! It says right here: ‘POST Shave Balm!”

    Me: “Erm, actually ‘post’ means ‘after.’”

    Customer: “…What do they pay you here?”

    Me: “Around [salary] per hour.”

    Customer: “Well, you deserve every penny of it! You’re a smart girl!” *mutters as he walks off* “Who knew that ‘post’ meant ‘after’…”

    A Sunny Disposition Vs. Unyielding Opposition

    | BC, Canada | Bigotry, Extra Stupid, Technology

    Me: “Thank you for calling [Company], Mindy speaking. How can I help you?”

    Caller: “Well, MINDY, why the f*** isn’t my TV working?”

    Me: “I have no idea. Let’s get a look at you account and see. Account number or phone number, please?”

    Caller: *gives info* “Took long enough to get through. I waited here for over and hour!”

    Me: “Thanks for the account info. Sorry about the long waits; we had some challenges earlier with certain equipment. Can you tell me what is happening on the screen of your TV when your PVR is on?”

    Caller: “Wait, are you qualified for this?”

    Me: “Yes, I am absolutely trained and ready to help out with your issue. It is actually a pretty easy fix, likely.”

    Caller: “Are you sure you don’t need to transfer me to Tech?”

    Me: “No, I am Tech.”

    Caller: “A chick tech? Well, okay, but I hate wasting my time with people like you. It’s frozen… some grey and blue boxes.”

    Me: “Thanks for the info. It is an easy fix like I suspected. Can you please disconnect the power cord from the PVR for about 15 seconds, and then plug it back in?”

    Caller: “I’ve already done that a couple times, you know, because I’m not an idiot!”

    Me: “Oh, okay. Well, let’s try it again. Let me know when it is unplugged and I’ll check some things on my end while it is unplugged.”

    Caller: “Seriously?” *sighs* “Okay. It’s unplugged.”

    (I check his connection, and notice he’s still online.)

    Me: “Oh, that’s weird. It seems like it is still online on my end. Are all of the lights off of the front of the box?”

    Caller: “No.”

    Me: “Oh, then it seems like you probably accidentally pulled the HDMI cord, not the power. Pull the power at the very right hand edge.”

    (At this, I see the box go off.)

    Me: “Awesome, thanks! Plug it back in now and let me know when the time shows.”

    Caller: “Okay, the time is showing.”

    Me: “Great! Let’s power it back on and see if everything is working. It all looks good on my end.”

    Caller: “Yeah, it seems to be working.”

    Me: “Awesome! Anything else I can help with tonight?”

    Caller: “God, I f***ing hate when you you people say that! There are lots of things in my life I need help with, you stupid b****!”

    Me: “Are any of those things issues with your Cable or Internet service?”

    Caller: “No.”

    Me: “Then I guess I’ve done my job! Thanks!” *click*


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