• Understood The Concept Swimmingly
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  • November Theme Of The Month: Black Friday!

    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Way To Burst Her Bubble

    , | PA, USA | Crazy Requests, Extra Stupid

    (I work in online customer service. I am on the phone with a customer inquiring about our personalized bubble sets.)

    Customer: “So. what do the bubbles look like?”

    Me: “Well, we have them in bottles shaped like wands, bells, the champagne bottles, etc.”

    Customer: “Yeah, but what are the bubbles shaped like?”

    Me: “Ma’am, they’re bubble shaped.”

    Customer: “But the website says bell shaped.”

    Me: “Yes, that means the bottle is shaped like a bell. The bubbles are bubble shaped.”

    Customer: “But I want them shaped like bells.”

    Me: “Ma’am, it’s impossible to make the bubbles shaped like bells. They can only be bubble shaped.”

    Just Let Me Float This Idea Past You

    , | PA, USA | Extra Stupid

    (I work in online customer service. A coworker is talking to a customer who is very loud; I could hear her clearly through the headset.)

    Customer: “Yeah, so I got my floating candle set, and the personalization is great, but the candles aren’t floating.”

    (My coworker is quiet for a moment, and I see she’s got a pained look on her face, like she can’t believe she’s got to say what’s coming next.)

    Coworker: “Ma’am, did you add water to the vases?”

    Customer: “Oh! You have to add water for them to float?”

    Can’t Put A Dollar On Stupidity

    | IN, USA | Extra Stupid

    (I work at a dollar store. Since everything is a dollar there are no price tags on anything.)

    Customer: “There’s no price tag on this. It’s free, right?”

    Should Have It Pinned Down By Now, Part 2

    | Williamstown, NJ, USA | Extra Stupid, Technology

    Customer: “How do I do credit?”

    Me: “Just hit ‘credit’ when the options pop up on the pin pad. Then when it asks for a pin number, don’t enter anything, just hit the green button.”

    (The customer reaches the pin pad option and enters a series of numbers. After a moment, the card is declined.)

    Me: “I’m sorry, did you want credit?”

    Customer: “Yes?”

    Me: “Don’t enter any numbers; just hit the green button when it asks for your pin.”

    (Again the pin prompt comes up, and again she enters numbers; nine of them.)

    Me: “Ma’am, what are you typing?”

    Customer: “My phone number!”

    Me: “Your… phone number?”

    Customer: “That’s how I always do it!”

    Should Have It Pinned Down By Now

    Getting Red Over Going Green

    | PA, USA | Extra Stupid, Technology

    (I’m ringing out a lady who is using two cards for one transaction. One is a gift card and the other a debit card.)

    Me: “Just run that through as credit.”

    Customer: “Which one is credit?”

    Me: “Hit enter.”

    Customer: “Which one?”

    Me: “The green one.”

    (She hits green and I give her a second total and she goes to slide her second card.)

    Customer: “I want credit.”

    Me: “Okay, same thing, just hit green.”

    Customer: “I hit cancel for credit?”

    Me: “No. Enter.”

    Customer: “Which one is enter?”

    Me: “Green.”

    Customer: “Red?”

    Me: “No. Green.”