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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Take A Swipe At Reading

    | Raleigh, NC, USA | At The Checkout, Extra Stupid, Technology

    (The card reader in my store is a little different, in that it asks you to select credit or debit before you swipe. It is much more intuitive than most, and the machine gives very explicit instructions, but it still trips people up. The following happens at least 10 times a day.)

    Me: “Your total is [total]. Go ahead and select credit or debit on the screen first, and then swipe.”

    Customer: “Credit.” *swipes card*

    Me: “You’ll need to hit the credit button first, and then you can swipe.”

    Customer: *swipes card*

    Me: “Ma’am, if you’re using credit, you’ll need to hit the blue button on the screen. After you do that, you can swipe your card.”

    Customer: *hits button on screen*

    (Screen now reads, in large letters, PLEASE SWIPE CARD.)

    Customer: *stares blankly at screen*

    Me: “Ma’am… swipe your card now.”

    Customer: *swipes card* “Why is it asking for a PIN? This doesn’t have a PIN, it’s a credit card! Why doesn’t your machine work?!”

    Me: “It’s asking for a PIN, because you hit the green debit button instead of the blue credit button. Hit CANCEL, and we can start this again…”

    You Shall Not Pass(word)

    , | MB, Canada | Crazy Requests, Extra Stupid, Technology

    Customer: “I’m not getting my emails on my phone.”

    Me: “Okay, your email isn’t syncing because you haven’t typed your password in.”

    Customer: “What’s my password?!”

    Me: “I don’t know sir; it would be whatever you originally chose for a password.”

    Customer: “Well, I don’t remember. Why don’t you know it?!”

    Me: “That would negate the purpose of a password, sir. You don’t WANT me to know your password. Your email accounts have nothing to do with [Company].”

    Customer: “AND YOU CALL YOURSELF CUSTOMER SERVICE?!” *storms out*

    Doesn’t Get The Mechanics Of A Wrong Number

    | UK | Crazy Requests, Extra Stupid, Transportation

    (I’m a school science technician. I’ve never worked with cars. I am definitely not a mechanic. I answer my personal mobile phone.)

    Me: “Hello?”

    Caller: “Hello. I’d like to book a road-worthiness test.”

    Me: “Oh, sorry, you’ve got the wrong number. This happens to me quite frequently. I must have a similar number to a garage.”

    Caller: “Oh. Well, you know, I’ve got a whole fleet of vehicles that need testing.”

    Me: “I’m afraid that doesn’t change the fact I am not a garage. I’m sorry.”

    Caller: “Oh.”

    (Extended silence.)

    Caller: “But I have lots of vehicles that need testing.”

    Me: “I’m still not a mechanic. Sorry. Good luck.”

    (I hung up, hoping he wouldn’t call back. He didn’t, luckily!)

    Has Hang Ups Over Not Pressing Buttons

    | Los Angeles, CA, USA | Extra Stupid, Technology

    (I work at an IT department for a phone company handling calls from customers. This is the tail-end of a conversation my coworker has been having for over 30 minutes to help a self-proclaimed ‘Princeton-educated lawyer’ change the settings on her smartphone.)

    Coworker: “All right, ma’am, please listen to me. Do not touch any buttons on your phone before I tell you to. Do not touch any buttons before I tell you too. Please don’t press any buttons before I tell you. Now what you will need to do is [gives first set of instructions].”

    (The line immediately goes dead as the woman hung up. Three minutes later my coworker gets a flagged call saying someone is asking for him by name.)

    Customer: “Why the h*** did you hang up on me?!”

    Coworker: “Did you press any buttons?”

    Customer: “Well, yeah. You told me to press [button that also hangs up].”

    Coworker: “Pressing that button hangs up the phone, ma’am.”

    Customer: “Well, why didn’t you say something?”

    Has No Meat Between Their Ears

    | Milwaukee, WI, USA | Extra Stupid, Health & Body, Pets & Animals, Top

    (I wear a leather duster, leather hat, and leather boots. I am working a booth for my employer and am approached by a customer.)

    Customer: “Leather is murder.”

    Me: “Well, the animal died for its meat. Might as well use its skin.”

    Customer: “Meat is murder.”

    Me: “Okay, so is eating anything else.”

    Customer: “I am a vegan. Nothing I eat or wear is alive.”

    Me: “Plants are alive.”

    Customer: “But they do not feel and are not really alive.”

    (I spot her leather boots.)

    Me: “What about your boots?”

    Customer: “They are made from vegan-friendly leather.”

    (I look again at the obvious cowhide name-brand boots.)

    Me: “They look like cowhide to me.”

    Customer: “But they are VEGAN friendly. The salesperson told me. I think they come from a leather tree. You know like a rubber tree.”

    Me: “There are no leather trees. They came from a cow.”

    (The customer is getting really mad and shouting at me.)

    Customer: “This isn’t about me wearing vegan leather! This is about you wearing non-vegan leather!”

    Me: “I am sorry, but there is no such thing as vegan leather.”

    Customer: “The salesperson told me it was vegan friendly. I bought them from [Major Boot Chain] and they wouldn’t lie.”

    Me: “Sorry, but the only place you get leather is the skin of an animal.”

    Customer: “Well, then cows must shed their skin like a snake and they used that. But this IS vegan leather.”

    Me: “If a cow sheds its skin it dies. That is how you get the meat out.”

    Customer: “LEATHER IS MURDER!”

    (The customer walks off pointing at me and yelling ‘murderer!’)

    Me: “Next?”

    Following Customer: “Did that just happen?”

    Me: “I would love to know what happened at the leather store that sold her the boots.”

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