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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    A Truly Confusing Exchange

    | USA | Extra Stupid, Money, Technology, Tourists/Travel

    (I have a customer who is getting ready to travel out of the country. I often have people ask about using cash, travelers checks, and credit cards while abroad.)

    Me: “… Another option that is available to you is using ATMs to get cash out once you are where you are going. That way you aren’t walking around and traveling with a large sum of cash.”

    Customer: “Yeah, I can get some money and exchange it at a bank there.”

    Me: “No, you can just get the money from the ATM directly without having to

    exchange it.”

    Customer: “But the money I get from the ATM is US dollar.”

    Me: “No, the ATM dispenses the local currency.”

    Customer: “Why can’t I get money from an ATM when I’m out of the country?”

    Me: “You can. It will just be in the local currency.”

    Customer: “This is unacceptable! Why can’t I get US money from an ATM?!”

    Me: “Because the ATM is not in the US. The same reason our ATM out front does not dispense any money other than US currency.”

    Customer: “I just can’t understand why I can’t get my money when I’m traveling!”

    Forget To Drink To Forget

    | London, England, UK | Extra Stupid, Family & Kids, Food & Drink

    (I’m bartending at a wedding and the bar is quiet. A father approaches the bar with his newly 18-year-old daughter.)

    Father: “I’ll have a pint of Guinness, please.”

    Me: “Certainly, sir. Is there anything else I can get you?”

    Father: “Do you want anything, [Daughter]?”

    Daughter: “Oh, I’ll just have some water, please.”

    Father: “Are you sure? You’re allowed alcohol now, remember!”

    Daughter: *face lights up* “Oh, yeah! Uhm…” *falls silent for about five seconds* “What do you have?”

    (I motion to the wide range of alcoholic beverages behind me.)

    Me: “Whatever you fancy, ma’am.”

    Daughter: “Uhm… I don’t know! What do I want?”

    (Her father says nothing, so I presume the question is to me.)

    Me: “Well, what do you normally drink? We have a very wide range of spirits behind me, cold beer on tap in front of you, and several ciders and ales in the fridges that I can list if you’d like.”

    Daughter: “Uhm, can I have a rum and Coke?”

    Me: “Of course, ma’am! Light or dark rum?”

    Daughter: “Uhm… Do you have Barcardi?”

    Me: “Coming right up!”

    (I make her Barcardi and Coke and pour the father his Guinness before taking payment. As the daughter walks away, the father sighs.)

    Father: “I’m very sorry about that! Sometimes I wonder if she’s all there!”

    (He then walks away without his Guinness, returning a minute or so later to collect it with a sheepish look on his face!)

    Stay Barred Or Behind Bars

    | AB, Canada | Bad Behavior, Extra Stupid

    (I work at a well known coffee shop as a barista. This particular customer was a regular before he was banned from our location because he would often host religious, awkward rants with random customers in line. Management has informed us to call the police anytime he enters the cafe now. The banned customer enters the cafe, and instead of entering a line for the cash register, he approaches me on bar.)

    Me: “You know you can’t be in here, [Banned Customer].”

    (My supervisor spots him and right away grabs the phone and heads into the employees only room.)

    Banned Customer: “Can I just get a drink before the cops get here? I’ll leave right after.”

    Me: I don’t think you understand the whole ‘you’re not allowed in here’ part.”

    (The banned customer cast me a spiteful eye glare and defeatedly walked out, but not before taking a shaker of nutmeg off of the condiment bar. He still comes in.)

    Playing With Fire

    | OH, USA | Crazy Requests, Extra Stupid

    (I work in a gas station that is a part of a larger superstore. We get a lot of calls to the gas station from customers trying to reach the store, but we can’t transfer them to the store from the station. This call happens during a crisis involving the main store catching on fire. Smoke and flames are clearly visible from the gas station, and it looks pretty bad. Everyone has been evacuated from the main store.)

    Me: “Hello. Thank you for calling [Gas Station]. How may I help you?”

    Customer: “Toy department.”

    Me: “Ma’am, this is actually the gas statio—”

    Customer: *louder* “TOY DEPARTMENT.”

    Me: “Yes, ma’am, but this is just the gas station. I cannot transfer you from here. Normally I’d give you the number for the main store. But, um, everyone’s evacuated because the store is kind of on fire right now.”

    Customer: “What? TOY DEPARTMENT, for Christ’s sake! Why won’t you just help me?”

    Me: “As I said before, ma’am, THE BUILDING IS ON FIRE. I’m sorry, but you’re going to have to call back at a later time. There is no one in the store to take your call right now.”

    Customer: “WHY THE H*** NOT?!”

    Verbal Abuse Of Contract

    | Houston, TX, USA | Crazy Requests, Extra Stupid, Money

    Me: “You have a 24-month contract. If you cancel before the end of the agreement you will have an early termination fee.”

    Customer: “I am telling you verbally to cancel the contract. So you can’t charge me a fee.”

    Me: “Ma’am, you signed the contract. It is binding. Do you recall signing the contract when your service was activated?”

    Customer: “Yes, I signed the contract. But it’s void because I’m telling you verbally to cancel it.”

    Me: “Telling us to cancel the contract does not void it. That’s like calling my mortgage company and saying my contract is invalid and I don’t owe any more payments because I am telling them verbally it’s cancelled.”

    Customer: “But I am saying it. Verbally. So now I don’t have a contract.”

    (I sent her a copy of her contract. Hopefully someone helped her to understand what a contract was.)

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