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Category: Extra Stupid

This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

Stupidity That Defies Explanation

, | London, England, UK | At The Checkout, Extra Stupid, Food & Drink, Money

(I work in a fast food restaurant as a cashier. A grumpy old man approaches my counter with a voucher.)

Me: “Good morning. How can I help?”

Customer: “I’ll have a bacon and egg muffin with a coffee, and I have a voucher.”

(I take the voucher and ring it up at the discounted price.)

Me: “That’ll be £1.99, please.”

Customer: “What?” *complete with a puzzled/angry expression*

Me: “That’ll cost you one pound and 99 pence, sir.”

Customer: “No.”

Me: “…I’m sorry?”

Customer: “I want to use this voucher, for a free coffee.”

Me: “Yes, with the voucher that costs £1.99.”

Customer: “No, no.”

Me: “Yes, it does, sir. The voucher is for a ‘free coffee with the purchase of a muffin.’ The bacon egg muffin is £1.99, and that’s all you’re paying so the coffee is free.”

Customer: “NO, I want a BACON AND EGG MUFFIN, and I want to use this voucher for a free coffee.”

Me: *at a loss for words* “Well… yeah, that’s fine, but it will cost you £1.99.”

Customer: “No, I’m not following you. You’ve lost me.”

Me: “Okay. You want a bacon egg muffin, and a coffee, yeah?”

Customer: “Yeah.”

Me: “Right, and you have a voucher. It says if you BUY a muffin, the coffee is free, yeah?”

Customer: “Yeah.”

Me: “Okay. So you must buy the muffin, which costs £1.99—”

Customer: “—no! I want to use the voucher.”

Me: “I’m sorry but I can’t explain it any more simply than that. The voucher says you need to buy a muffin to get a free coffee.”

Customer: “You’ve lost me; I want to speak to someone else.”

(I find my manager, who comes to my aid.)

Manager: “Hi, what was it you wanted?”

Customer: “I want a bacon and egg muffin and a coffee with this voucher!”

Manager: “Okay that’ll be £1.99 please.”

(The customer hands over £1.99 with no qualms! I can finally serve the idiot.)

Customer: *in a condescending tone* “That wasn’t difficult now, was it?”

Me: *in an even more condescending tone* “Nope, it really wasn’t.”

Needs To Do Some More Internet Exploring

| VA, USA | Extra Stupid, Technology

(A customer calls in about not being able to access our website. While troubleshooting this exchange happens:)

Me: “Okay, ma’am, after you’re done clearing your browsing history can I get you to close out of your browser to refresh it.”

Customer: “Now this won’t kick you out will it?”

Me: “I’m sorry, I’m not sure I understand your question.”

Customer: “When I close off your website, will I lose my connection with you? Because I was on hold a really long time.”

Me: “So… you’re asking that if you close out of the site on your computer it will hang our phone call?”

Customer: “YES!”

Me: “Ma’am, I can absolutely guarantee you closing your browser will not hang up your phone.”

Customer: “Oh, thank goodness, because I really didn’t want to have to call back and be on hold again.”

In The Wrong Holding Position

| Glasgow, Scotland, UK | Bizarre, Extra Stupid

Me: “Good evening. Thank you for calling [Company]. [My Name] speaking. How can I help you?

Caller: “Oh, wrong number.” *hangs up*

(To have gotten through to me the customer would have had to have waited on hold for 10 minutes, listening to repeated adverts FOR the company and also selected an option to speak with me. I still have no idea how she didn’t realise sooner.)

Not So Closed Minded, Part 7

| VA, USA | Bizarre, Extra Stupid

(About half an hour before we close, we get a sudden rush of customers, leading to us being unable to lock the doors once it’s time to close. Five minutes after closing, we only have one family left in the store to finish serving when another man walks in.)

Supervisor: “Sir, I’m sorry. We’re closed.”

Customer: *continues toward register*

Supervisor: “Sir, we’re closing!”

Customer: *stops to look at chips*

Supervisor: “Sir! I’m sorry, but we’re in the process of closing.”

Customer: *walks to register*

Supervisor: *now standing directly in front of customer* “Sir, I’m sorry. We’re not taking orders now. We’re closed.”

Customer: “Oh, okay. Um… I’ll take a large ham and turkey—”

Supervisor: “Sir! I’m sorry, but we closed five minutes ago. You’ll need to come back tomorrow.”

Customer: “Oh. Well, you should have said something.” *walks out*

(As soon as the previous customer’s food was ready and they were out, I ran at full sprint to the door and locked it.)

Related:
Not Very Closed Minded, Part 6
Not Very Closed Minded, Part 5
Not Very Closed Minded, Part 4

H2-Slow, Part 6

| USA | Extra Stupid, Pets & Animals

(A lady comes in looking for a fish.)

Me: “How may I help you, ma’am?”

Lady: “Well, I want to get a fish for my daughters birthday.”

Me: “Any type of fish in mind?”

Lady: *points to the betta fish* “This one is very pretty, so this one.”

Me: “Okay. Do you have a tank for it?” *points to tank*

Lady: “I don’t need a tank; I can just put him in a cup.”

Me: “Um, ma’am. You cannot just put a fish in a cup. It needs to be in a tank.”

Lady: “That’s silly; all it needs is water and a cup!”

Me: “How about food? It needs more room than just a cup. Also, it needs a filter.”

Lady: “Wait, doesn’t it eat the water?”

(I told her all the stuff she needed for the fish. Instead she got a hamster because it was much easier to take care of. I made sure to give her guidebooks and told her to call us whenever she needed help with something.)

Related:
H2Slow, Part 5
H2Slow, Part 4
H2Slow, Part 3

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