• A Pain In The Nugget
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  • October Theme Of The Month: Halloween!

    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    He’s Never Going To Ketchup

    | CO, USA | Extra Stupid, Food & Drink

    (We have ketchup packets upon request.)

    Customer: “I will also like some ketchup.”

    Me: “We don’t have any, but we do have packets.”

    Customer: “That’s all right.”

    (We hand him the packets to put on his sandwich. Five minutes later he walks up.)

    Customer: “These don’t work.”

    Me: “Excuse me?”

    Customer: “Your ketchup packets.”

    (He had literally put the ketchup packets INSIDE his sandwich.)

    If You Fail To Plan…

    | Los Angeles, CA, USA | Extra Stupid, Tourists/Travel

    Me: “Sir, in order for you to travel to Indonesia without a visa, you need to show proof to Immigration that you will leave the country within 90 days. Otherwise I would not be able to give you a boarding pass today.”

    Passenger: “I might go to Vietnam or Singapore, but I’m not sure yet.”

    Me: “Sir, is it possible that you buy a ticket now? To anywhere out of Indonesia.”

    Passenger: “How am I supposed to buy a ticket when I don’t know where I’m going to?”

    Me: “Sir, buying a ticket doesn’t mean you’re using it.”

    Passenger: “But what date? I don’t even know when I will leave.”

    Me: “Sir, you can buy a ticket with an open date or change the date later.”

    Passenger: “Like I said, I don’t know when and where I’m going to leave Bali. I’m a person that doesn’t make plans!”

    Instruction Deconstruction

    | Cleveland, OH, USA | Extra Stupid, Technology

    (I work tech support for a large corporation that services 50,000+ employees. It is not uncommon, when there are new upgrades or software, for our users to receive instructions on how to perform the installs themselves. We usually got a good number of calls from people who don’t read the instructions and just call into the help desk.)

    Me: “Thank you for calling [Company] corporate help desk. My name is [My Name]. How may I help you?”

    Customer: “Hi, I just got the email that I’m supposed to install [newest upgrade] and need some help with it.”

    Me: “Okay, I can help you with that. Did you get the instructions?”

    Customer: “Yes, I have it right in front of me.”

    Me: “Okay, at what point are you having the issues.”

    Customer: “I scrolled to the bottom to get your number and called in.”

    Me: “Okay, let me get my copy of the instructions opened up and we’ll see if we can get this done.”

    (I open the PDF file and bring up my instructions.)

    Me: “Okay, now what does it say for step #1.”

    Customer: *reads instructions to me for step #1*

    Me: “Okay, do that. Now what does it say for step #2.”

    Customer: *reads instructions to me for step #2*

    Me: “Okay, do that.”

    Customer: “Wait a minute, are you just going to have me read the instructions and do it step by step?”

    Me: “Yes, that’s exactly what we are going to do. My instructions are no different than yours.”

    Customer: “Well, that’s not much help. I could do that by myself!” *click*

    The Power (Button) To Make A Difference

    | Canton, NY, USA | Extra Stupid, Technology

    (I work in a call center supporting multiple ISP’s, when a very flustered, middle aged woman calls in.)

    Me: “Hi, and thank you for calling [ISP].”

    Customer: “My Internet is broken! I was on my computer and now all I see is a big yellow triangle, and I can’t even move my mouse!”

    Me: “Okay, ma’am, have you tried restarting the computer?”

    Customer: *starting to get angry* “How am I supposed to do that?! I told you, I can’t move my mouse!”

    Me: *trying very hard to keep the sarcasm out of my voice* “By holding the power button.”

    Customer: *very sincerely* “Oh… you can do that?”

    Me: “Yes, ma’am.”

    Customer: “Oh, my god, it worked! You’re a genius! I am having a party this weekend. Come have a beer with us!”

    Must Be A Poultrinarian

    | Gold Coast, QLD, Australia | Crazy Requests, Extra Stupid, Food & Drink

    (I overhear this in a buffet style restaurant in a popular theme park:)

    Customer: “Is this vegetarian?”

    (There is a sign clearly marking to dish as chicken.)

    Waiter: “No, ma’am, it’s chicken.”

    Customer: “I KNOW IT’S CHICKEN! I WANT TO KNOW IF IT IS VEGETARIAN! YOU ARE SO RUDE!” *moves on to next dish* “Is this vegetarian?”

    Waiter: “No, ma’am, that’s chicken, too.”

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