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  • October Theme Of The Month: Halloween!

    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    The New Boeing Tardis

    | Chicago, IL, USA | Extra Stupid, Theme Of The Month, Transportation

    (I have to catch a flight leaving at about 6 am. I show up at the self-check-in counters at 5 am, only to discover that my ticket won’t register.)

    Airline Rep: “Is there a problem, ma’am?”

    Me: “Uh, I think so. I’ve swiped my passport, punched in my ticket number, put in my name, and it’s not registering.”

    (The airline rep takes my information and tries it herself; the machine still doesn’t register. She looks at my itinerary.)

    Airline Rep: “Well, ma’am, I think your main problem is that your flight doesn’t leave until tomorrow.”

    Suffering Some Confucian About Where He Is

    | Beijing, China | Extra Stupid, Theme Of The Month, Tourists/Travel

    (My coworker is a tour guide for American groups in Beijing.)

    Tourist: “Is there a Chinatown here?”

    Coworker: “…I’m sorry?”

    Tourist: “Well, most major cities have a Chinatown. I just wanted to see if I could visit the one in this city.”

    Coworker: “You do know what country you’re in right?”

    Nothing You Can Say In Reply

    | Madison, WI, USA | Extra Stupid, Technology

    Caller: “Yes, I sent this request in to update the new rates weeks ago, and I still haven’t seen anything done about it!”

    Me: “Okay, how did you submit that information to us?”

    Caller: “I replied to the email from you people asking for the information of course!”

    Me: “You replied? Ma’am, we send emails from an unattended inbox called ‘Do Not Reply.’ Did you reply to donotreply@****.com?”

    Caller: “Yeah, I suppose that was the email address. Why?”

    Me: “Well, first off, it’s from ‘Do Not Reply,’ and in the email it reiterates that this is an unattended inbox. It directs you to several other means of submitting that information with big bold letters that say ‘DO NOT REPLY.'”

    Caller: “Well, how was I supposed to know that?!”

    Please Dial Down The Dumb

    | TN, USA | Extra Stupid, Money, Technology

    (I work customer service for a cell phone company.)

    Me: “How can I assist you today?”

    Customer: “Yeah, my friend bought me a tablet, but I keep getting this bill. Why?”

    Me: “I see that you’re using the Samsung Galaxy, right?”

    Customer: “I don’t know.”

    Me: “That’s okay; what you actually have is a smart phone. It’s like a touch screen computer you can make calls on, but it is a cell phone and comes with a monthly bill.”

    Customer: “You can’t make calls on this; it’s a computer! Stop billing me!”

    Me: “I’m sorry, sir, but do you see the green icon that looks like a phone on your screen? Tap that. What do you see?”

    Customer: “A keypad.”

    Me: “That’s how you make phone calls; you just dial the number.”

    Customer: “This proves nothing! I know a computer when I see one! This is a tablet, and I’m not paying anything!”

    Sunset Should Be Childs-Play

    | UK | Extra Stupid, Family & Kids

    (Every week during the summer, we have an evening where we open late with all sorts of activities, ending with a huge firework display. On these days the phone rings off the hook.)

    Me: “Good afternoon, [park name].”

    Customer: “Hello, I just wanted to check; is it today you have the fireworks?”

    Me: “Yep, that’s today! There are loads going on around the park all afternoon and evening.”

    Customer: “That’s great! What time are the fireworks?”

    Me: “We’re aiming to set them off around nine o’clock.”

    Customer: “That’s ridiculous! Why does everyone have fireworks so late?! I have young children! They’ll be in bed by then! You’re a children’s park; you should have them at about five so my children can see them!”

    Me: “I’m sorry, but it’s not dark until about nine.”

    Customer: “So?!”

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