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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    The Great Will Of China

    | Melbourne, VIC, Australia | Extra Stupid, Tourists/Travel

    (A customer tries on a pair of shoes. As she is about to pay, she asks about getting a tax refund.)

    Customer: “Can I get duty free for this?”

    Me: “No, you cant get duty free for these because you have to spend over $300 and these are only $149.”

    Customer: “So, I can get duty free?”

    Me: “No, sorry, these are only $149. You need to spend over $300 to be able to claim your tax at the airport.”

    Customer: “So, I can only wear these in Australia? I can’t wear these in China?”

    Me: “Yes, you can wear these in China, but you wont be able to claim your tax back because they are not over $300.”

    Customer: “So, I can’t take these to China?”

    Other staff: “Yes you can wear them in China, but they’re not duty free.”

    Customer: “So, I can wear them in Australia, and to the airport, but not in China?”

    Me: “No, you can wear them anywhere.”

    Customer: “How much tax can I get back?”

    Other staff: “You can get 10% tax back but you cant get it for these ones because it is less than $300.”

    Customer: “So, I can wear them to China?”

    Me: “Of course.”

    Customer: “Okay!”

    No Escape From Stupid Moments

    | UK | Extra Stupid

    (I’m working in the shop at the entrance/exit to the attraction.)

    Customer: “Excuse me, where are the nearest toilets?”

    Me: “Your best bet is to go back through then they’re in the cafe next door.”

    Customer: “Back inside the park?”

    Me: “Yeah, I’ll let you back through.”

    Customer: “But then we won’t be able to get back out again, will we?”

    Me: “I’m sorry?”

    Customer: “If we go back through we won’t be able to get back out of the park again.”

    Me: *trying not to smile* “I assure you, you will.”

    Customer: “Wait, that was really stupid wasn’t it?”

    Didn’t Pass For The Passport

    | Brisbane, Australia | Extra Stupid

    (I’m a customer waiting in line at the post office. A man is having his passport photo taken: the rules are quite strict on what photos are allowed.)

    Employee: “Okay, we’re going to have to take another photo. Your mouth was open slightly and they won’t accept it. So, just look straight at the camera with your eyes open and your mouth shut.”

    Customer: “At the same time?!”

    Did A Real Number On That Order

    | Worcester, England, UK | Extra Stupid

    (A customer calls up, saying she checked her account online and saw her order was cancelled.)

    Customer: “Why was it cancelled? I never asked it to be cancelled!”

    Me: “Well, it looks like when the order was placed, but the CVC was input incorrectly, so we were unable to take payment.”

    Customer: “Well, who put it in incorrectly!?”

    Me: “Umm, it was actually you who placed it online.”

    Customer: “Well, why did no one bother calling me to let me know there was a problem!?”

    Me: “When you set the order up online, you didn’t provide us with a contact number.”

    Customer: *hangs up*

    Answering Her Own Calling

    | CA, USA | Extra Stupid

    (I am an office manager for a window cleaning company. I schedule appointments for customers. When we perform a cleaning, the customer receives an invoice. This invoice has their name, address, and phone number on it, as well as the charges.)

    Me: “Window cleaning, how can I help you?”

    Caller: “I want to schedule an appointment. I’ve been trying to call you for over an hour and the phone is always busy. What have you been doing?”

    Me: “I’m sorry about that, ma’am. The phone shouldn’t be busy. We have several different lines all attached to our number so the answering machine or myself should have picked up.”

    Caller: “Well, you didn’t, and I’m very upset. I’ve been a customer with you for years. My name is [name].”

    (I pull up her file so I can see all her info, including her phone number.)

    Me: “Okay. I am really sorry about that. Can I ask what number you dialed?”

    Caller: *lists her phone number, not ours* “I’ve been calling it, and calling it. It’s on my invoice so it has to be the right phone number! When I kept getting the busy signal, I finally tried the number at the top of the invoice, under your company name!”

    (Apparently, the customer was dialing her own phone number for over an hour and never realized it!)

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