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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Intelligence Abhors A Vacuum, Part 2

    | Minneapolis, MA, USA | Extra Stupid

    (I work for a very well-known vacuum cleaner company. As part of our service, we repair and tune up vacuums for our customers. A couple comes in to get their vacuum back from being tuned up.)

    Me: “Here’s your vacuum, folks!”

    (The vacuum has a check-in sheet with the customer’s name, address, phone number and a description of the vacuum attached to it.)

    Wife: “That’s not our vacuum!”

    Me: “Okay, what makes you say that?”

    Wife: “It’s the wrong color!”

    Me: “Okay, what color was it?”

    Husband: “Kind of an off-white.”

    (This vacuum is white. It is very common for tuned up vacuums to be returned looking lighter in color than upon drop-off because they often come to us filthy and the cleaner we use is highly effective.)

    Me: “So it appears to match the description on the sheet.”

    Wife: “I don’t care what your paperwork says! I know what I know! You’re incompetent! Either that or your took our vacuum and sold it!”

    (I spend the next hour calmly explaining to the customers that this is, in fact, their machine. The wife keeps insisting it’s not, that I’m a liar and/or some combination of idiot/thief and that we are incompetent. An hour late, this conversation finally stops chasing itself amid threats of litigation and promises to never come back to our store. I wind up comping them $30 in replacement parts even though I know for a fact they have the right vacuum.)

    Old lady customer: “We’re going to the [location in St Paul that closed two years earlier] from now on!”

    (Three hours later, the phone rings. It is the husband.)

    Husband:“Turns out you were right. We looked at our purchase receipt and the serial number matches the one on the vacuum you gave us. Who do I make the check for the repairs out to?”

    Related:
    Intelligence Abhors A Vacuum

    Just Not Registering

    | Brisbane, QLD, Australia | At The Checkout, Extra Stupid

    (At my store, if a customer swipes their credit or debit card early, it can freeze the entire register. There’s usually a 10-15 second delay after telling the customer the final price and before they can swipe, but for some that’s too long to wait. The EFTPOS machines clearly display ‘PLEASE WAIT’ during the time the customer has to wait.)

    Me: “That will be $42.90. How would you like to pay for that today?”

    Customer: “On my card.”

    Me: “All right, please wait while the computer connects to the EFTPOS machine. I’ll let you know when to swipe.”

    Customer: *ignores me and swipes her card immediately*

    Me: “Please wait until I or the EFTPOS machine asks for your card.”

    Customer: “I’m in a hurry.”

    Customer: *swipes her card again*

    Me: “Ma’am, if you swipe early, it freezes the register, taking even longer. It will only be another ten seconds.”

    Customer: “No, it doesn’t! Do you think I’m stupid? I’ve worked in retail before!”

    Me: “I assure you—”

    Customer: *swipes her card again, freezing the register* “This isn’t working!”

    Me: “That’s because the register’s frozen.”

    (I page for a coworker and a manager to come to the registers. The coworker is there right away.)

    Coworker: “Hey, what’s up?”

    Me: “My register’s frozen. Could you please put this lady through yours?”

    Coworker: “Sure.”

    Customer: “But I’m in a hurry!”

    Me: “I’m aware of that, but it will be quicker than waiting for my register to restart.”

    (The customer goes to the register next to me where my coworker has already re-scanned her purchases.)

    Coworker: “That will be $42.90. Please don’t swipe your card until I tell you to, as it can freeze the registers.”

    Customer: “No, it doesn’t! I’m not stupid!”

    (My manager arrives.)

    Manager: “What’s wrong?”

    Me: “Nothing. I just need you to restart my register for me as it’s frozen.”

    Manager: “How?”

    Me: “Um… EFTPOS swiped too early.”

    Manager: “Didn’t you tell the customer not to swipe? Why didn’t you tell the customer not to swipe? I’m sick of this; you girls know that if the customer swipes their card early, it will freeze the registers! I’m sick of wasting my time having to restart your registers!”

    Me: “Maybe if we were allowed to face the EFTPOS machines towards us, then the customer wouldn’t be able to swipe early?”

    Manager: “No, that will only slow things down. You have to tell them not to swipe early!”

    (Meanwhile my customer is again trying to swipe her card early right next to me, and my coworker has leaned over the counter with her hand OVER the EFTPOS machine trying to stop her from doing so.)

    Customer: *to manager* “Hey, your girl won’t let me swipe my card!”

    Manager: “You have to wait until she tells you, otherwise it freezes the registers.”

    Customer: “Oh, really? Why didn’t anyone tell me that?!”

    Locked, Off The Clock, And Blocked

    | California, USA | Extra Stupid, Hotels & Lodging

    (I’m a night auditor at a hotel. I’m doing some paperwork at 4am when a mildly perturbed customer comes to the front desk. He says that his key isn’t working, so I reprogram it and he leaves. He comes back a few minutes later, fuming, saying that the key is still not working. I decide to go to his room and try it myself, and confirm that it’s not working. I try my master key, but still nothing.)

    Me: “I’m sorry about this, sir. I’ll get the maintenance guy up here in a few minutes. He’s off the clock, but lives in the hotel.”

    Guest: “So, what are you going to do to fix this? Are you going to comp my room? Do you just want to give me some blankets and pillows so I can sleep on the f***ing floor?!”

    Me: “Like I said, sir, the maintenance guy is on his way. If this is our fault, we can gladly give you a discount pending manager approval.”

    Guest: “See that you do! This is f***ing ridiculous!”

    (I return to the front desk, and the maintenance guy comes to pick up his tools. He starts to walk towards the room when the customer bursts in.)

    Guest: “I demand to see a manager!”

    Me: “Sorry, but the manager isn’t in right now.”

    Guest: “Then give me your name!” *snaps his fingers at the maintenance guy* “And you, hurry your a** up! Freaking ridiculous!”

    (10 minutes later, the poor maintenance guy comes back to the front desk.)

    Me: “How’d it go?”

    Maintenance Guy: “You were right; he was an a**hole.”

    Me: “I told you. What happened with the door? Did you get it open?”

    Maintenance Guy: “You’re not going to believe this. I start to jimmy the door open, and the noise woke the guy’s grandma, who was sleeping inside, and had hard-locked the door. She opened the door, I flipped the lock, and the key worked perfectly.”

    Me: “Wow. Did he say anything?”

    Maintenance Guy: “He still wanted a full refund!”

    Good Men Are Rare

    | Cambridge, England, UK | Bigotry, Extra Stupid, Food & Drink, Top

    (I am a waitress at a high end chain of worldwide hotels. It is an extremely busy dinner shift. I am serving an obviously rich man, with who appears to be with a new girlfriend.)

    Me: “Good evening, sir, madam. Are you ready to order?”

    Male Customer: *showing off* “I want a steak, and I want it how the animals eat it. None of this namby-pamby cookery stuff. Just cave-man style, you know?” *he indicates the woman* “Oh, and just fetch her a salad, or something equally low-calorie. I don’t want her all bloated, if you know what I mean!?” *laughs in a creepy way*

    Me: “Erm, okay, sir. So, one blue steak and a house salad.”

    Male Customer: “That’s what I said wasn’t it? God, do they employ idiots here? And fetch me a bottle of your really good champagne; not the cheap stuff you give to the general public.”

    (I have already realized by this point he is going to be a painful customer, and feel sympathetic to his girlfriend, who is clearly embarrassed. I return with the steak and salad, and after his first mouthful I can hear him shouting across the restaurant).

    Male Customer: “Are you trying to kill me? Give me Mad Cow disease?”

    Me: “I’m sorry, sir. What appears to be the problem?”

    Male Customer: “My steak is bleeding! And cold in the middle! You’re trying to make me ill, and then charge me a ridiculous amount for it!”

    Me: “That is a blue steak. Simply lightly seared on the outside, whilst mainly raw in the middle ‘like the animals would have it.’ I assure you it’s perfectly fine to eat!”

    Customer: “I am a human being, not a dog! My food needs to be cooked! I will take you to court if I get food poisoning!

    (Luckily at this point my manager steps in to calm him down, as he is talking about suing the hotel. Later in the bar, I serve the girlfriend who is now alone. She thanks me for opening her eyes to what a jerk he is and tips me £20, and buys me a drink!)

    Before Black Friday Comes Brainless Thursday

    | Long Island, NY, USA | Extra Stupid, Holidays

    (Our store is open on Thanksgiving, and I’m one of the unlucky few scheduled to work. This means I don’t get to go to the traditional feast. Nobody is happy, and the store is mostly dead. We have more or less the same exchange with the few customers who come in.)

    Customer #1: “Dear, you shouldn’t be working on Thanksgiving! Do you get to see your family at all today?”

    Me: “No, we close too late. But it’s not really that bad in the end.”

    Customer #2: “That’s still awful. You girls should all be home eating and enjoying yourselves!”

    Customer #1: “It’s shameful they make you come out and miss a holiday just for money and greed.”

    Customer #2: “I know! Why in the world would anybody be open on Thanksgiving?”

    (At this point I am bored, depressed, tired, as well as hungry.)

    Me: “If people like you did not insist on shopping today, we wouldn’t be open. Everyone would be at home where they wish they were.”

    (Surprisingly I was not fired, or even written up. The manager was just as annoyed at having to work as I was!)


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