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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    This Is Why We’re In A Recession, Part 22

    | USA | Extra Stupid, Money, Tourists/Travel, Transportation

    Me: “Thank you for calling [company]; how may I help today?”

    Caller: “YOU PEOPLE SHUT MY CARD OFF!”

    Me: “I can see that would be extremely frustrating. Can I have your account information so we can correct this?”

    (The caller gives me the information, and I see she hasn’t made a payment in four months.)

    Caller: “Turn it back on right now!”

    Me: “I would be happy to once you make a payment to get your account up to date.”

    Caller: “I have to pay?!”

    Me: “Well you haven’t made any payments in four months; may I ask why? Is there something that been preventing you from paying?”

    Caller: “Yeah, something really important.”

    Me: “May I ask what it was?”

    Caller: “Yeah, I was saving up for my vacation to Cancun. That is why I need the card back on. RIGHT NOW!”

    Me: “Just so I have this straight: you didn’t pay your credit card because you wanted to save up for your vacation, and now you want us to let you use your card.”

    Caller: “Yeah, what’s so hard about that?”

    Me: “Sorry, we wont be able to do that for you without having a payment.”

    Caller: “What! I am so canceling my card when I get home!”

    Related:
    This Is Why We’re In A Recession, Part 21
    This Is Why We’re In A Recession, Part 20
    This Is Why We’re In A Recession, Part 19
    This Is Why We’re In A Recession, Part 18
    This Is Why We’re In A Recession, Part 17
    This Is Why We’re In A Recession, Part 16
    This Is Why We’re In A Recession, Part 15
    This Is Why We’re In A Recession, Part 14
    This Is Why We’re In A Recession, Part 13
    This Is Why We’re In A Recession, Part 12

    The New Boeing Tardis

    | Chicago, IL, USA | Extra Stupid, Theme Of The Month, Transportation

    (I have to catch a flight leaving at about 6 am. I show up at the self-check-in counters at 5 am, only to discover that my ticket won’t register.)

    Airline Rep: “Is there a problem, ma’am?”

    Me: “Uh, I think so. I’ve swiped my passport, punched in my ticket number, put in my name, and it’s not registering.”

    (The airline rep takes my information and tries it herself; the machine still doesn’t register. She looks at my itinerary.)

    Airline Rep: “Well, ma’am, I think your main problem is that your flight doesn’t leave until tomorrow.”

    Suffering Some Confucian About Where He Is

    | Beijing, China | Extra Stupid, Theme Of The Month, Tourists/Travel

    (My coworker is a tour guide for American groups in Beijing.)

    Tourist: “Is there a Chinatown here?”

    Coworker: “…I’m sorry?”

    Tourist: “Well, most major cities have a Chinatown. I just wanted to see if I could visit the one in this city.”

    Coworker: “You do know what country you’re in right?”

    Nothing You Can Say In Reply

    | Madison, WI, USA | Extra Stupid, Technology

    Caller: “Yes, I sent this request in to update the new rates weeks ago, and I still haven’t seen anything done about it!”

    Me: “Okay, how did you submit that information to us?”

    Caller: “I replied to the email from you people asking for the information of course!”

    Me: “You replied? Ma’am, we send emails from an unattended inbox called ‘Do Not Reply.’ Did you reply to donotreply@****.com?”

    Caller: “Yea, I suppose that was the email address. Why?”

    Me: “Well, first off, it’s from ‘Do Not Reply’ and in the email, it reiterates that this is an unattended inbox. It directs you to several other means of submitting that information with big bold letters that say ‘DO NOT REPLY.’”

    Caller: “Well how was I supposed to know that?!”

    Please Dial Down The Dumb

    | TN, USA | Extra Stupid, Money, Technology

    (I work customer service for a cell phone company.)

    Me: “How can I assist you today?”

    Customer: “Yeah, my friend bought me a tablet, but I keep getting this bill. Why?”

    Me: “I see that you’re using the Samsung Galaxy, right?”

    Customer: “I don’t know.”

    Me: “That’s okay; what you actually have is a smart phone. It’s like a touch screen computer you can make calls on, but it is a cell phone and comes with a monthly bill.”

    Customer: “You can’t make calls on this; it’s a computer! Stop billing me!”

    Me: “I’m sorry, sir, but do you see the green icon that looks like a phone on your screen? Tap that. What do you see?”

    Customer: “A keypad.”

    Me: “That’s how you make phone calls; you just dial the number.”

    Customer: “This proves nothing! I know a computer when I see one! This is a tablet, and I’m not paying anything!”

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