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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    When Contact Information Is Not Contact Information

    | WA, USA | Bizarre, Extra Stupid

    Me: “Good morning, this is [my name]!”

    Customer: “Yeah, your resolutions team never called me back. I was told you would call me in two business days, and it’s been almost a month!”

    Me: “Well, it looks like the resolution team closed out this issue due to lack of communication from the customer.”

    Customer: “They never tried to f****** call me! I’d know if they’d tried to call me!”

    Me: “I show that a resolution team agent called you on [date], [date], and [date]. Were you out of town maybe?”

    Customer: “Did they call [phone number]?”

    Me: “Yes, that is the number you provided for contact in the order.”

    Customer: “Well, we don’t answer the phone!”

    (There is a long silence.)

    Me: “I also show that the resolution agent attempted to contact you by email on [date].”

    Customer: “Did they send it to [email address]?”

    Me: “Yes, that is the contact email listed in the order.”

    Customer: “Oh, she doesn’t speak English, so she just deletes everything that’s not in Spanish.”

    Me: “So, how were we supposed to contact you since you didn’t provide us with any alternate contact information?”

    *click*

    He Must Be Baked

    | NY, USA | Extra Stupid, Family & Kids, Food & Drink

    (I am with my family at a Chinese restaurant. My father has kept the waitress at our table for at least five minutes, trying to order what he wants. He is mostly speaking about the food itself, and then moving on. He finally thinks of something he wants.)

    Father: “Oh. I’ll have the salty fried pork with pepper. Do you have that?”

    Waitress: “No, but we have similar.”

    (My brother slides the menu to our father, and points at the baked salted pork.)

    Waitress: “You’ll have that?”

    Brother: “Yes, he will.”

    Father: “Wait, so not peppered?”

    Waitress: “No pepper.”

    Father: “Oh, okay, so it’s salty fried pork. I’ll have that.”

    Waitress: “It’s salted baked pork.”

    Father: “Yes, yes, I understand, but it’s fried right?”

    Waitress: “Baked.”

    Father: “Fried?”

    Waitress: “Baked.”

    Father: “Fried?”

    Waitress: “Baked.”

    Father: “Fried?”

    Waitress: “Baked.”

    Father: “Fried?”

    Waitress: “Yes.”

    Color Me Surprised

    | Hanover, MD, USA | Extra Stupid, Math & Science, Technology

    (I work in the copy center of a large chain store. A couple comes in and ask for a copy of an ID card, and social security card. I make the copy, and bring it over to the counter where they are standing.)

    Me: “Here you go. Does everything look alright?”

    Customer: “Oh wow, you can print in color? I didn’t even know you could print in color!”

    Me: “Yes, we can.”

    Customer: “Wow, so is it the paper?”

    Me: “Excuse me?”

    Customer: “Like, is it the paper that makes it print in color?”

    Me: *a little baffled* “No… it’s actually the ink.”

    Customer: That’s crazy! It looks just like the real thing!”

    Wireless, Clueless, And Hopeless, Part 14

    | Greenville, SC, USA | Extra Stupid, Technology, Top

    (I work in computer technical support for an international electronics company. I am a soft spoken female technician with a ‘young’ sounding voice. As a result, I tend to have a hard time being taken seriously by certain customers.)

    Me: “Thank you for calling [company]; my name is [name]. How may I help you today?”

    Customer: “Oh, I didn’t need customer service; I need technical support.”

    Me: “Yes sir, you’ve reached technical support. What product is it that I can help you with today?”

    Customer: “No, you don’t understand. I need a tech to help me with this issue. I’m sure you think you know what you’re doing, but if you’d like to put me on hold and transfer me to a male tech, I’d be happy to hold.”

    Me: “Unfortunately, I’m not allowed to transfer you back into our waiting queue. I assure you, sir, I’ll be able to help you with your issue if you can give me some information. If you’d prefer to speak with a male tech, you can disconnect the call and try again.”

    Customer: “No, no I don’t want to do that. Alright, fine, can you help me connect my printer to my wireless connection then?”

    Me: “Of course, I’d be happy to assist you with that today. Can you give me the model code on your printer so I can look that model up?”

    Customer: *gives model number*

    Me: “Does that model code have any letters at the end of it? Perhaps an ‘N’ or a ‘W’?”

    Customer: “Ma’am, I assure you; I know how to read a model code. There are no letters at the end of the code on this printer.”

    Me: “Alright, sir, I think I see the issue. It appears that this isn’t a wireless or networkable model. Our printer models designate network models with an ‘N’ at the end of the model code, and wireless models with a ‘W’. I can help you connect it to your computer through USB, but this model will not be able to be connected wirelessly or through a network.”

    Customer: ”Look, I’m not stupid! I know this is a wireless printer; and I want to connect it to my network! If you can’t tell me how to do that, then transfer me to a man who can!”

    Me: “Do you mind if we check a couple of things on that printer, sir, just to be sure? Can you look and see if there’s an ethernet port on the back of your printer? It’ll look like—”

    Customer: “I know what an ethernet port looks like; I’m an IT professional! I work with networks all day, and this printer does not have an ethernet port on it!”

    Me: “I understand, can you look for one more thing for me? Can you see if there’s a wireless light on the top of the printer? It would be marked as either wireless or with a symbol that looks like—”

    Customer: “No! There’s no wireless light on this printer! It doesn’t need a wireless light, it says right on the box that it’s wireless! Now can you help me connect it or not?”

    Me: “Sir, can you read me the part of the box that shows this is a wireless printer?”

    Customer: “It’s right here! It says: ‘Easy one step wireless setup available on models—’… Oh… I uh… does this mean I’m going to have to buy a new printer?”

    Related:
    Wireless, Clueless, And Hopeless, Part 13
    Wireless, Clueless, And Hopeless, Part 12
    Wireless, Clueless, And Hopeless, Part 11

    No Catches Get Pasteurize

    | WI, USA | Bizarre, Extra Stupid, Food & Drink, Money

    (Our store sells pints of ice cream.)

    Customer: “I’ll take three pints of vanilla.”

    Me: “Well, we currently have a special running, so you can have four pints for the price of three. What would you like for your fourth pint?”

    Customer: “So if I get one more pint it won’t cost me any more money?”

    Me: “Yep!”

    Customer: “Well, I don’t do deals. It’s obvious that if you buy something on sale it’s because the original price is already inflated. So I only buy things at regular price.”

    Me: “Umm, well it would be the same price, so it would be a better value to have four.”

    Customer: “Well, I know there’s some catch somewhere! Only give me three.”

    Me: “Umm, okay, as you wish.”

    Customer: “Good! I won’t have you ripping me off!”

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