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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    A Certain Number Of Attempts

    | Boston, MA, USA | Extra Stupid, Technology

    (I’m helping a user with an issue, and it becomes obvious that I’ll need to connect over to her computer to see what’s actually going on. I start walking her through the procedure to allow me to do so.)

    Me: “Okay, you should see a nine-digit number at the top of your screen. It looks kind of like a phone number. I need you to tell me that number so I can connect over.”

    User: “I can’t see any numbers on my screen.”

    Me: “Do you see anything at the top of the screen, like a little tab? It’ll have the numbers in it.”

    User: “Yes.”

    (The user starts describing all the icons in the tab, with no mention of the numbers.)

    Me: “That’s the one. There should be a nine-digit number in there. Looks sort of like a phone number, with dashes every three digits.”

    User: “No.” *pause* “There’s a phone number there, though.”

    Me: “Yes, that’s the one. A nine-digit number. Looks kind of like a phone number.”

    User: “Oh.” *pause* “Yes, that’s it.”

    Me: “Could you read it to me, please?”

    *long pause*

    User: “Do you need me to tell you what it is?”

    Me: “Yes, please.”

    It’s A Dog-Gone Fact

    | NM, USA | Extra Stupid, Pets & Animals

    (Two techs have food poisoning today, so it is just me, a new girl, and the vet. We are in the middle of surgery when a very well-dressed customer and her blue heeler dog come in.)

    Me: “Hi, I’ll be with you in just a minute.”

    Customer: “Nobody else is here, so you should help me now!”

    Me: “I’m sorry, ma’am but we are in the middle of surgery and we are short-staffed today. So if you could please take a seat, I will help you when we are finished.”

    Customer: “You are being rude! I am a paying customer!”

    Me: “Okay then, ma’am. What is the problem today?”

    Customer: “My dog is pregnant. I want to know how many puppies there are.”

    Me: “Okay, and what is her name?”

    Customer: “HIS!”

    Me: “Excuse me?”

    Customer: “HIS name is Bandit.”

    Me: “Ma’am, I’m sorry, but male dogs can’t get pregnant.”

    Customer: “F*** YOU! YOU DONT KNOW S***!” *storms out*

    Me: *sigh* “It’s only 9:30.”

    USB = Universally Stupid Backups

    | SC, USA | Extra Stupid, Technology

    (I have just solved a customer’s virus problem.)

    Me: “That should do it. I got it all before it was able to do any major damage. Do you keep good backups?”

    Customer: “Backups?”

    Me: “Yes, copies of your important files for when—and I do mean when, not if—something happens to your computer. For instance if this virus had not been kept in check.”

    Customer: “So I could have lost all my music and wedding photos, and pictures of my grandma who passed away?!”

    Me: “It’s possible, if you do not have copies somewhere else, yes.”

    Customer: “Oh my God! Can you show me how to back them up?!”

    (I spend another 30 minutes showing her how to backup to a USB thumb-drive I have with me, as she does not own one.)

    Me: “You will need to get your own USB drive. You should be able to get one of adequate size for around $10 to $20.”

    (Three months later, I am at the same customer’s house.)

    Me: “Sorry, but it looks like your hard drive has crashed.”

    Customer: “What does that mean?!”

    Me: “The part where all your information is stored has gone bad. Anything on it that was not backed up may very well be gone for good, unless you wanted to send it away for costly data recovery.”

    Customer: “Oh yeah… I remember you telling me to backup the last time you were here so I went and got one of those things… let me get it.”

    (She leaves the room. I hear some rummaging and she soon returns holding the UNOPENED USB drive.)

    Customer: “Sure am glad I got this!”

    Fattening Fallacies, Part 2

    | Cleveland, OH, USA | Extra Stupid, Food & Drink

    Customer: “It’s so convenient that this place just opened. I’ve been trying to eat healthier lately, and ice cream is my weakness in the summertime.”

    Me: “Oh, I agree. Nothing beats something cold and sweet on a hot day.”

    Customer: “I still can’t believe that this stuff is calorie-free. It tastes too good to be true!”

    Me: “Um, sir? You are aware that frozen yogurt still has calories, right? It is healthier than ice cream but there are still calories.”

    Customer: “What? But what about the bacteria? I was told yogurt has them. They eat all the calories out of it before we can!”

    Related:
    Fattening Fallacies

    The Thickest Part Of The Line

    | Boston, MA, USA | Extra Stupid

    (I overhear some convention attendees when walking by a line.)

    Attendee #1: “Hey, look, a line for something.”

    Attendee #2: “What’s it for?”

    Attendee #1: “I dunno. Let’s get in line!”

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