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    Category: Extra Stupid

    This site is full of Customers; their stupid and moronic exploits that make us laugh. But these gems contained within are for those special cases, the extra stupid, the ones that make you wonder how they have survived this long!

    Refund Isn’t In The (Memory) Cards

    | FL, USA | Extra Stupid, Technology, Top

    (A customer comes in trying to return a camera with no receipt. After I tell her I will not be doing the refund, she demands a manager.)

    Manager: “What seems to be the problem?”

    Customer: “Your store ruined my daughter’s graduation! This camera that your employees sold me wouldn’t work! I couldn’t take any pictures!”

    Manager: “I’m sorry, but without a receipt we can’t refund this.”

    Customer: “You are going to refund this! And the memory card too!”

    Me: “Okay, tell you what: why don’t I just try to fix your camera for you? Then we’ll go from there.”

    (The customer scoffs and shoves her camera at me.)

    Customer: “Yeah, sure, go ahead and try. I’m telling you, you sold me a defective camera.”

    (I turn the camera on. It works fine. I try to take a picture; it says it doesn’t have enough memory. I open the battery compartment to inspect the card and immediately see the problem.)

    Me: “This isn’t a memory card.”

    Customer: “Excuse me?! Your employees picked this card and sold it to me!”

    Me: “This is an adapter, which is fine. The memory card needs to be inside of the adapter as well. Do you have something that looks like it would fit in this?”

    Customer: “Oh, that little thing? I threw that away.”

    (She grabs her camera and slinks away.)

    A Hollow Victory

    | Vancouver, BC, Canada | Extra Stupid, Geeks Rule, Technology, Top

    Customer: “Hi, I’m looking for a certain kind of video game. Could you help me?”

    Me: “Sure, what were you looking for?”

    Customer: “I’m looking for a game called Hollow.”

    Me: “I’ve never heard of that one before. Let me look it up in the computer for you.”

    (I type in ‘Hollow’ on the computer. It’s giving me very few results. The closest thing we have is a DS game called ‘Time Hollow’.)

    Me: “Here. Is this the correct game?”

    Customer: “No, that’s the wrong game. The game I’m looking for is for the Xbox 360.”

    (I attempt the search again.)

    Me: “I really don’t know how to break this to you, but there is no such thing as a game called Hollow for the Xbox 360.”

    Customer: “Bull-s*** there isn’t! The game isn’t even that old! You’re probably not even spelling it right. It’s only four letters long; how do you screw that up? H-A-L-O, it’s not that hard!”

    Me: “Oh, you mean Halo! Oh, yes, we definitely have that in stock!”

    Customer: “Then, why were you jerking me around like that?”

    Me: “I’m sorry, but I thought you said Hollow, as in H-O-L-L-O-W. I didn’t realize you meant ‘Halo’.”

    Customer: “Well, how was I supposed to know how it’s pronounced? I’m not much of a game person!”

    Me: “With all due respect, ma’am, ‘Halo’ is a real word. It can be found in the English dictionary.”

    (The customer glares at me.)

    Customer: “Smart-a**.”

    Dealing With A Magic Bean Counter

    | MN, USA | Extra Stupid, Technology

    (One of my tech staff gets off the phone with a loud client. He is visibly frustrated.)

    Me: “Next time he calls, put him through to me.”

    Tech Staff: “Okay!”

    (Minutes later, the call is escalated to me.)

    Caller: “This is unacceptable! I demand you fix my issue!”

    Me: “Well, unfortunately, you are using an unsupported email client. When you called us to set it up, we explained to you what would happen if you used this client. It appears that you did it anyway. We cannot fix it for you.”

    Caller: “That’s unacceptable! We pay you good money to host this for us! I expect you to resolve this for me!”

    Me: “Okay, sir. You are a financial advisor to your clients, right?”

    Caller: “Yes.”

    Me: “So, imagine a customer came to you, and told you they wanted to move all of their investments into magic beans. What would you tell them?”

    Caller: “Well, that’s just stupid. I—”

    Me: “EXACTLY! So, imagine they did it anyway, and came back to you a few weeks later complaining that they’d lost all of their money. Would you accept liability?”

    Caller: “No, but—”

    Me: “Well, that’s where I am right now.”

    (We never heard from the caller again.)

    Her Credit Didn’t Quite Make The Cut

    | Ottawa, ON, Canada | Extra Stupid, Technology

    Me: “Thank you for calling, how can I help you?”

    Caller: “My card isn’t working, and I think I know why.”

    Me: “Okay, ma’am. Why do you think your card isn’t working?”

    Caller: “Well, I cut the end off. I accidentally cut through the chip, and after that it wouldn’t work in the cash register. I think that’s what did it.”

    Me: “I’m sorry, ma’am. Did you say that you cut a piece of the card off?”

    Caller: “Well, yes. It wouldn’t fit in the pocket in my wallet, so I cut it so that it would fit.”

    Me: “Okay. Well, yes. That would most likely be the reason why it isn’t working. We’ll replace the card for you. It should arrive in seven to ten working days. Did you have any other questions or concerns today?”

    Caller: “Yes, actually. Do you think if I cut the other side of the card without the chip on it, it would work fine?”

    Dim And Dimmer

    | Ottawa, ON, Canada | Extra Stupid

    (I notice a customer seems particularly interested in a light.)

    Me: “Can I answer any questions for you?”

    Customer: “Nope, I think I’ve found the light I’m looking for! Can you ring me up?”

    Me: “I’d be glad to! But because of the type of fixture, I should ask you. Are you going to be using it with a dimmer?”

    Customer: “Of course.”

    Me: “Do you happen to know if that dimmer is compatible with these kinds of fixtures? Sometimes there can be issues, and I’d want your light to work properly for you.”

    Customer: “I don’t know what kind of dimmer we have. It was there when we bought the house. Is the compatible dimmer more expensive?”

    Me: “Yes, which is why I wanted to warn you before you bought a fixture that might need it. You may even have a compatible dimmer already. Many homes do. But you may want to check first.”

    Customer: “You’re just trying to sell me something useless to get a bigger commission!”

    Me: “Well, we don’t work on commission. I just didn’t want you to run into a nasty surprise. If you like, I can write down the code for the light if you want to go home and check before you buy. Then you could purchase at a later date. Or, if you wanted to buy the light and then go home to check, you can return the light for a full refund if you don’t want to replace the dimmer.”

    Customer: “I can’t believe you call this customer service! I just want to buy this light! Why is that so difficult? I don’t believe for a second that you don’t work commission! I don’t think you know what you’re talking about at all! I want to talk to your manager!”

    Me: “Of course, I’ll see if he’s available.”

    (I go and find my boss.)

    Manager: “Hi, I’m the manager. Can I help you?”

    (The customer is now completely calm and pleasant.)

    Customer: “Yes, I understand that this type of fixture might work better with a certain type of dimmer.”

    Manager: “Yes, that’s correct.”

    Customer: “And the dimmer we might need is more expensive?”

    Manager: “Yes.”

    (He begins to explain technical details I went through before.)

    Customer: “Oh, yes. We know all about that. If we purchase this, take it home, and our dimmer isn’t compatible, could we return it?”

    Manager: “Absolutely.”

    Customer: “Thank you so much, you’ve been so helpful! Could you ring us through?”

    (My manager rings them through, and they leave.)

    Manager: “They seemed very nice. Why did you call me out here? I was busy!”


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