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  • Had It Up To Their Neck With Bad Customers
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    Category: Books & Reading

    Caused by stupid customers who know how to read (and often those who don’t!), feel for the poor librarians or book store clerks who are often tasked with finding a book solely by the color of its cover.

    The ‘E’ Stands For Evil

    | USA | Books & Reading, Technology

    (I work for the USPS help line. It’s 6:30 am, and the Postmaster General has just announced that they are cutting delivery of regular mail to five days per week, and packages to six.)

    Me: “This is [post office]. How can I help you?”

    Customer: “I was listening to the radio station in Cleveland. WHY ARE YOU MAKING ME USE EMAIL?!”

    Me: “I’m sorry?”

    Customer: “The radio in Cleveland says that this Saturday, all mail is getting thrown out and you aren’t going to deliver mail no more!”

    Me: “Well, sir, that isn’t what—”

    Customer: “They said it’s because all us old folk have to use EMAIL! I’m 75 years old and I can’t use email! It’s not fair!”

    Me: “Sir, I assure you that mail WILL be delivered, so you don’t only have to use email.”

    Customer: “GOOD! The people who died for their country on the Pony Express want you to know how disappointed they are that you use email!”

    Me: “Thanks for the input, sir.”

    The Mother Should Be Booked

    | Edmonton, AB, Canada | Books & Reading, Family & Kids, Top

    (I am in high school, and earn money by paging in a library in a low-income area. Pages do the ‘grunt work’ of a library—mostly putting away books and cleaning up after people. I spend a lot of time in the children’s section, and talk a lot with the kids.)

    Seven-Year-Old Girl: *showing me a picture book* “This book is really cool!”

    Me: “Is it? What’s it about?”

    Seven-Year-Old Girl: “It has dragons, and horses, and a bad guy, and fighting!”

    Me: “Wow, that sounds like a pretty good book. Are you going to check it out and take it home to read?”

    Seven-Year-Old Girl: “No, I can’t.”

    Me: “Why not?”

    Seven-Year-Old Girl: “My mommy can’t read, and she says that she doesn’t want us to read. She says that books are dumb!”

    Life Is Stranger Than The Fiction Section

    | SC, USA | Books & Reading, Themed Giveaway, Top, Wild & Unruly

    Me: “Sorry, you can’t check this out.”

    Patron: “Why not?”

    Me: “You have three overdue books.”

    Patron: “Is there anyway you can let this slide?”

    Me: “Nope.”

    (The patron proceeds to take off her shirt.)

    Patron: “How about now?”

    Me: “No. Please put on your shirt before I call the police.”

    (The patron then takes off her pants, pulls aside her underwear, and soaks the floor. It is carpet, so there is a lot of damage. My coworker calls the police.)

    Patron: “Now will you let it slide?”

    Me: “No.”

    Patron: “F*** you!”

    (She goes over to a shelf, puts her back against it, and pees all over. It splashes up and ruins several books. She also defecates, picks up one of the books, tears out several pages, and uses it to wipe. The police arrive, and she calls her boyfriend, who is apparently in another section. He pleads with the police to let her free, but they don’t let her. He then adds to the mess that his girlfriend has already made. The police take him too. Later, we find another section that is completely ruined. That must have been where the boyfriend was.)

    Playstation Meets Playboy

    | Melbourne, VIC, Australia | Books & Reading, Family & Kids, Rude & Risque, Technology, Underaged

    (It is just after the release of the video game ‘Playboy Mansion’. In Australia, there is surprisingly no required age limit for the game; it comes with a recommendation only for 18+. A customer approaches the counter with a small boy beside her. She is carrying a copy of the game.)

    Me: “Good morning, just that today is it?”

    (I indicate the game, and the customer nods.)

    Customer: “Yup!”

    Me: “I just have to check that you are purchasing this either for yourself, or someone who is over 18. Though there is no legal requirement to be over 18, I must warn it has graphic content and adult themes.”

    Customer: “No, it’s for him, but it’ll be alright. He’s eight, but I’ve said it’s okay.”

    Me: “I must warn you this game is entirely inappropriate for someone so young.”

    (I detail the contents of the game. However, the customer doesn’t bat an eyelid.)

    Customer: “It’s still okay. I’d like to buy it for him.”

    (I cannot bring myself to cater to this customer, so the manager sells the game to her instead. The customer is about to leave, and I approach her.)

    Me: “If you view the game and you’re unhappy, you can return it to us within 30 days for an exchange.”

    (The customer is reasonably pleasant about this but keeps dismissing my concerns. The boy skips off happily with her. Two days later, she returns with the boy in tow again.)

    Customer: “I’ve come to return this game; I need to get something better for him. It’s not right for him at all.”

    Me: “Sure thing. I had a feeling you wouldn’t be happy with it once you saw the content of the game. Sometimes it’s hard to explain just how graphic some of these games can be.”

    Customer: “Nah, the game was fine, but you should have warned us about how much reading he’d have to do. There’s far too much to read, and he’s only eight. His reading’s not that good yet. There really ought to be warning stickers for this sort of thing. Have you got anything easier?”

    This Is A Bad Sign, Part 2

    | ON, Canada | Books & Reading

    (We have signs all over the store advertising 30% off hard cover books in huge letters. A customer approaches, holding a paperback.)

    Customer: “So, this is 30% off?”

    Me: “No, sorry it’s only the hardcovers that are on sale, as the sign says.”

    Customer: “Well, that’s very misleading.”

    Me: “Sorry? Why is that sign misleading?”

    Customer: “Well, it’s misleading because I didn’t read the sign properly.”

    Related:
    This Is A Bad Sign


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