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    Category: Books & Reading

    Caused by stupid customers who know how to read (and often those who don’t!), feel for the poor librarians or book store clerks who are often tasked with finding a book solely by the color of its cover.

    Past The Point Of No Return, Part 2

    | Tampa, FL, USA | Books & Reading, Technology

    (I have reserved an audio-book at the library and have come in to get it. I am looking at other books, when another customer runs up to me and grabs my reserved books—which still have my name on it—out of my hands.)

    Customer: “Oh, my goodness! I have been looking everywhere for this one!”

    (She starts to walk away from me with the audio-book in her hand.)

    Me: “Um, ma’am. That’s my audio-book. I reserved it.”

    Customer: “Why do you have to be so greedy! I want this book! It’s not yours; it doesn’t have your name on it!”

    Me: *pointing to the large sticker with my name on it* “Actually, it is!”

    (The customer scoffs, and tears the sticker off.)

    Customer: “There! Now it’s not! Thanks for the book!”

    (She storms off to the self check-out counter, and then starts screaming when it won’t let her check the book out. A librarian comes over to find out what the screaming is all about. I stand just behind her.)

    Librarian: “What seems to be the problem?”

    Customer: “There is something wrong with this machine! It won’t let me check this audio-book out!”

    Me: “Actually there is nothing wrong with the machine. That’s my book that she stole out of my hands. I reserved it over a week ago!”

    (The librarian turns to me, obviously not paying attention to what I was saying.)

    Librarian: “Ma’am, please wait your turn.”

    Customer: “I want this book! This girl tried to take it from me! She’s too young to be reading a book like this! It’s too big for her!”

    (The librarian takes the audio-book from the lady and asks to see her library card. After trying to check the book out and it giving her a fail message a few times, she ‘deems’ the book broken, and therefore not able to check out. She starts to walk away with the audio-book, when I stop her.)

    Me: “May I try something real quick?”

    (The librarian shrugs and hands me the audio-book.)

    Customer: “It won’t work! Are you stupid, little girl? She just said that it was broken.”

    (Within seconds, I scan my library card and the audio-book. It checks out with no issues.)

    Librarian: “Well that was interesting! Why didn’t it have your name on the side?”

    Customer: “Oh! I thought she did that herself. She looked like a greedy little girl that felt the need to put her name on everything!”

    Me: “Well ma’am, like I told you, I reserved the book. And by the way, I am almost 30. I am in no way a little girl, and even when I was a little girl I loved to read ‘big books’.”

    (I turn to the librarian.)

    Me: “It did have my name on it, but she tore it off and threw it at me.”

    Customer: “So… can I have that book now?”

    Librarian and Me: *at the same time* “NO!”

    Related:
    Past The Point Of No Return

    The Twilight Of Our Literacy, Part 13

    | CO, USA | Books & Reading, Movies & TV

    (An older customer approaches me. I’m in the demographic the ‘Twilight Saga’ is marketed towards.)

    Customer: “Have you seen that movie all the girls your age are excited about?”

    Me: “I’m sorry?”

    Customer: “That big movie, Eclipse I think?”

    Me: “Oh, I never got into Twilight.”

    Customer: “Good! Read some real books, and hope they get made into movies that are actually good!”

    Related:
    The Twilight Of Our Literacy, Part 12
    The Twilight Of Our Literacy, Part 11
    The Twilight Of Our Literacy, Part 10
    The Twilight Of Our Literacy, Part 9
    The Twilight Of Our Literacy, Part 8
    The Twilight Of Our Literacy, Part 7
    The Twilight Of Our Literacy, Part 6
    The Twilight Of Our Literacy, Part 5
    The Twilight Of Our Literacy, Part 4
    The Twilight Of Our Literacy, Part 3
    The Twilight Of Our Literacy, Part 2
    The Twilight Of Our Literacy

    The Hitchhiker’s Guide To Diplomacy

    | Liverpool, England, UK | Awesome Customers, Books & Reading, Geeks Rule, Language & Words, One-Liners, Top

    (A customer in his early 20′s is ranting at the front of the bookstore. He’s speaking as if he’s much older than he is. His rant is about kids nowadays not reading as much. There are no other customers, so it’s policy to let him vent. I smile politely to everything he’s saying, since he’s not being a bother.)

    Male Customer: “…they just don’t understand the beauty of holding a book in their hands, smelling the pages and reading tales of epic proportion! Kids these days just want to stand around listening to crap music. No wonder they’re getting dumber.”

    Me: “We get a few teenagers coming in the store, though.”

    Male Customer: “I bet they’re just picking up crap like Twilight. They’d never read proper books.”

    (A customer walks in as he’s saying this. I recognise her from a few days ago, when she ordered a book. She’s about 16, very blonde, and very clearly one of the popular girls.)

    Female Customer: “Hi, I ordered a book. I just want to check if it has come in? It’s under [name].”

    Male Customer: *mutters* “This is exactly what I was talking about.”

    Female Customer: “Excuse me? What is that supposed to mean?”

    Male Customer: “I was just saying that kids like you have no interest in reading. If you do, it’s all crap.”

    Female Customer: “If I had no interest in reading, why would I be in a bookstore? And who cares what others think of a book, so long as you enjoy it? That’s all that matters, right?”

    Male Customer: “Whatever, go on, pick up your crappy little Twilight.”

    Female Customer: “For your information, I ordered John Green’s Looking for Alaska. I did not like Twilight at all.”

    Male Customer: “Yeah, as if.”

    Female Customer: “”War is peace. Freedom is slavery. Ignorance is strength.” George Orwell, 1984. That last line is something you ought to think about before opening your rude mouth!”

    Me: “She certainly knows her stuff.”

    (I hand her the book she ordered, making sure the male customer sees the cover. She pays and walks away, but turns back around before she leaves.)

    Female Customer: “So long, and thanks for all the fish!”

    Building A Case Against Her

    | BC, Canada | Books & Reading, Criminal/Illegal, Theme Of The Month

    (I work in the toy department of a fairly large bookstore. For the past few weeks, we’ve been finding empty boxes of large Lego kits tucked away in the shelves. I notice a woman crouched down behind a display in the back corner, a large backpack at her feet, and a Lego box in her hands that she’s trying to open.)

    Me: “Hi there! Are you finding everything all right today?”

    Woman: “Oh, uh, yeah.”

    (The woman shuffles to her feet, and I start ‘tidying up’ a nearby display. She puts the box of Lego down and grabs her backpack. She wanders off to the teen section, and I keep a discreet eye on her as she grabs a book and sits down to read. I find my manager and tell him what happened. He approaches the customer, who is still reading.)

    Manager: “Hey there, I hear you like Lego.”

    Woman: “Uh…?”

    Manager: “My kid really likes Lego too. But he’s really disappointed when he opens the box and the pieces are all missing.”

    Woman: “Um…”

    Manager: “So, here’s what we’re going to do. You’re going to leave my store and not come back. If you do, I’ll have to call the police.”

    (The woman leaves the store, still flustered. We never saw her again. Mysteriously, the Lego stopped disappearing, too.)

    Read Or Die

    | Calgary, AB, Canada | Books & Reading, Canada, Extra Stupid

    (I’m at the cash register; a lady walks up and plunks six different paperbacks on the counter.)

    Customer: “Which one is the best? I only want to buy one today.”

    Me: “Well, that depends on your tastes. Is there a particular genre that you’re interested in?”

    Customer: “No, I mean which one did you like the best?”

    Me: “Well, I haven’t read these particular books, but I can tell you which one is most popular right now…”

    Customer: “Of course you’ve read them all. You work here, right? You have to know what you’re selling!”

    Me: “Ma’am, we sell thousands of different books; there’s just no way I can read them all.”

    Customer: “You’re not doing your job! You have to know! Now tell me which book was the best!”

    Me: *points randomly* “…that one.”

    Customer: “Thanks!”

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