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  • Had It Up To Their Neck With Bad Customers
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    Category: Books & Reading

    Caused by stupid customers who know how to read (and often those who don’t!), feel for the poor librarians or book store clerks who are often tasked with finding a book solely by the color of its cover.

    Getting Into Her Good Books

    | New Zealand | Awesome Customers, Books & Reading

    (I am checking out a friendly, talkative lady. We discover we both are avid readers, and discuss the pros and cons of e-readers. I offer her a free internet code to download a book onto her e-reader, just because she’s being so nice.)

    Customer: “Is it okay to leave my bags here for an hour or two?”

    Me: “Of course! Leave them for as long as you like.”

    Customer: “Thanks!”

    (She comes back later, and drops a very expensive new release book on the counter.)

    Me: “Sorry, I don’t understand?”

    Customer: “It’s for you! I’ve finished it already. I don’t have the space to take it back. Besides, after the internet code, I have a book to read on the plane anyway!”

    Me: “Oh! This is really just too kind. I couldn’t!”

    Customer: “Nonsense! Thank you so much for your help this morning. I remembered you said how much you loved a real book, so here you are. Have a wonderful day!”

    (It wasn’t the gift that choked me up. It was the fact she had actually listened and paid attention to our conversations that was so heart warming. Thank you lovely lady!)

    The Horrors Of Mispronunciation, Part 6

    | Cincinnati, OH, USA | Books & Reading

    (I work in the large children’s section of a popular independent bookstore in our area.)

    Customer: “Do you guys carry those train wreck books?”

    Me: “Hmmm, I’m not familiar with anything like that. Is it a series, or maybe something from non-fiction?”

    Customer: “Yeah, It’s a series. The Trainwreck Kids!”

    (A light bulb goes on in my head.)

    Me: “Oh, wait, do you mean The Boxcar Children?”

    Customer: *blushes and starts to laugh* “Yeah, that’s it!”

    Related:
    The Horrors Of Mispronunciation, Part 5
    The Horrors Of Mispronunciation, Part 4
    The Horrors Of Mispronunciation, Part 3
    The Horrors Of Mispronunciation, Part 2
    The Horrors Of Mispronunciation

    You Got The Wrong(est) Lover

    | Medford, MA, USA | Books & Reading

    (I work at a bookstore. It’s well known at work that my voice resembles my manager’s voice.)

    Me: “Good afternoon, [bookstore], this is–”

    Caller: “Hey, you little vixen, when are you coming home? I’ve got a bottle of champagne–”

    Me: “Um, wait, I–”

    Caller: “Ooh, I’m gonna–”

    Me: *turning beet red* “Nancy! Your husband is on the phone!”

    Related:
    You Got The Wrong(est) Number, Part 5
    You Got The Wrong(est) Number, Part 4
    You Got The Wrong(est) Number, Part 3
    You Got The Wrong(est) Number, Part 2
    You Got The Wrong(est) Number

    Before Pride, But After Prejudice

    | Orem, UT, USA | Books & Reading

    Customer: “Do you have Pride and Prejudice?”

    Me: “Of course, it’s right over this way.”

    (I grab a copy and hand it to her.)

    Customer: “Was this written before or after the movie?”

    Me: *caught off guard* “Um…before.”

    Mavis Beacon’s Cousin Or Something

    | New York, NY, USA | Books & Reading

    Customer: “I’m looking for this foreign language program my friend has, but I can’t remember the name of it.”

    Me: “Okay, well, was it a book or was it for the computer?”

    Customer: “It goes on the computer. I think it was called…Susan?”

    Me: “Susan? I can’t say I’ve heard of it.”

    Customer: “Oh, I’m sure you have. It’s very famous! I just can’t remember her last name. It’s her first and last name. Can you look it up?”

    (I bring her to the computer and try to pull up the name of the program, but the computer can’t find anything.)

    Customer: “Maybe it’s not Susan. It’s definitely a woman’s name, though.”

    Me: “I’m sorry, I can’t find it. Let me show you where all the computer programs like that are, though. Maybe it’ll jog your memory.”

    (I walk her over educational computer program area.)

    Customer: “Oh, I see it! Rosetta Stone! I knew it was a woman’s name.”


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