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    Category: Bizarre

    For whatever reason, some Customers are just plain odd. And the service industry unleashes them on to unsuspecting clerks with often hilarious results. If you like your customers just plain bizarre, then read on!

    No Dime Or Reason

    | California, USA | At The Checkout, Bizarre, Money

    (I work at a store where every item is $1 or less. It’s an average Sunday afternoon when a woman wearing a nice dress and heels and her friend approach my register.)

    Me: “Hi, how are you? Did you find everything okay?”

    Customer #1: *eyes bulge as though she has been offended and glares at me.*

    (I shake it off and ring her up for $2.90 worth of merchandise. The woman then pays with a $100 bill. I carefully count out her $97 dollars to her, and hand her the 10 cents. At the last second, her hand overturns and the dime falls somewhere beneath the register. I try to find it, but can’t.)

    Me: “I’m sorry, ma’am, but I can’t find your dime. It might have fallen on your side of the register?”

    Customer #1: “You THREW change at me!”

    Me: “Ma’am, I didn’t throw anything. I’ll call up my manager and I can get you another dime from my till.”

    (I intercom my manager, who tells me she won’t come to the front because she’s on her break.)

    Customer #1: *clutches the $97* “I WANT MY MONEY!”

    (The couple behind her in line are watching with their mouths hanging open. The man mouths, “I’m sorry” to me and then speaks up.)

    Customer #2: “Here, ma’am. Here’s a quarter. You are holding up the line, so can you please go?”

    Customer #1: *to Customer #2* “I am SO sorry…” *points at me* “…SHE is horrible!”

    Customer #2: “Well, take my quarter.”

    Customer #1: “NO! I want MY dime!”

    Customer #1′s Friend: *to me* “Yes, miss, you need to apologize to her and give her the money!”

    (Customer #2 once again tries to get Customer #1 to take the quarter and leave. Finally, she storms out, stomping her feet the whole way.)

    Customer #2: “Wow… do you deal with this a lot?”

    Me: “Unfortunately, yes.”

    Customer #2′s Wife: “Hey look, I found a dime!”

    (My manager and I later reviewed the security video. In it, Customer #1 clearly turned over her hand and dropped the dime by her feet!)

    Speak Loudly And Carry A Big Stick

    | Morisset, Australia | Bizarre, Wild & Unruly

    (My friend and I are out doing some shopping. Note: my friend had sprained his ankle earlier that day, so I’d leant him a walking stick I happened to own to help him around the store. A rather disheveled old man, also with a cane, approaches us out of the blue.)

    Old Man: *to my friend* “Nice cane!”

    My Friend: “Thanks.”

    Old Man: “Did you get it here?” *turns to an employee who is stocking shelves beside us* “Did he get it here?”

    Employee: “Uh—”

    Old Man: “Handy things, canes! Great for clubbing people!” *swings his cane wildly* “It’s honestly something no senior should be without; they’re great for self-defense. If anyone tries to attack you, or mug you, you can just smash them!”

    (The old man begins to mime beating someone with his cane. My friend, the employee, and I exchange glances.)

    My Friend: “Yeah… good…”

    Old Man: “Do you know what else canes are good for? MOUNTAINS. Have you been to the mountains? They’ve got these great canes up there; huge branches that they’ve carved into. Great for bushwalking, but what I think they should do is just whack one of those little rubber things on the end and sell them as regular old walking sticks. I think there’s a serious market for those!” *turns to the employee* “Would you stock something like that?”

    Employee: “I—”

    Old Man: “And do you know what else? You could sell self defense DVDs with the walking sticks, teaching people the weak spots in the human body and the best way to swing your cane! THE BALLS! Aim for the balls! Or the nose or stomach; that’d work! Even just getaway attacks, like taking out the knees, giving you time to run. You know, even if people didn’t want the walking stick, I think they’d still buy the DVD; that’s really handy knowledge!”

    (He stops as it looks like a thought dawns on him, while the three of us just stare at him, speechless.)

    Old Man: “There is a genuine market for these!” *points at me and my friend accusingly* “It’s mine! You know it’s mine and you can’t have it! Try and steal it… AND I’LL WHACK YA!”

    (He lunges at us with his cane and we jump back when he swings it at us. He laughs maniacally and rushes off without another word, leaving us dumbfounded and a little scared.)

    Employee: *whispers* “Don’t steal his idea, whatever you do…”

    Not Feeling Your Fetishes

    | Mankato, MN, USA | At The Checkout, Bizarre, Wild & Unruly

    (I’m ringing a customer up, when suddenly she runs her fingers through my hair as I’m leaning down to write something.)

    Customer: “Sorry! Couldn’t resist. Such soft hair! I have a hair fetish… and a foot fetish. But only if they’re clean. You have clean fingernails! So, you’re good.”

    Me: “Uh, thanks…”

    Always Right, Even When Completely Car-razy

    | Pennsylvania, USA | Bizarre, Criminal/Illegal, Holidays, Top, Wild & Unruly

    (It’s Christmas time, and the parking lot has completely filled at the mall where I work. A shuttle is actually taking customers from a stadium across the highway where they are letting us overflow traffic. We’re busy at work when we hear a loud crash outside. An SUV has jumped the curb, onto the sidewalk and slammed into a willow reindeer in front of our window. We all rush out, to see if anyone was hurt, in time to see a woman getting out of the driver’s seat.)

    Manager: “Are you alright?!”

    Woman: “The only thing not alright here is your godd*** parking lot. There’s no f***ing parking anywhere!”

    (Cursing up a storm, she yanks two kids out of the backseat and starts walking away.)

    Manager: “Hey, you can’t leave your car here!”

    Woman: “The h*** I can’t! There’s no other godd*** place to park!”

    (Right after she leaves, security arrives. Our store’s door is partially blocked for an hour while they tow the car, and we fill out paperwork with her description and the police are called to assess the damages. Just before close, the woman and her kids, all laden with shopping bags, come storming into our store. She notices her car is missing and begins screaming and yelling. I run to telephone security.)

    Manager: “Mall security towed your car because—”

    Woman: “The h*** they did! You took the car!”

    Manager:I took it?”

    Woman: “You and your little girlies over there must have pushed it somewhere! Where is it?!”

    (She barges past the manager, through the store, and into the backroom. A moment later, we hear screams and something smash. I get off the phone with security and rush back to find she has smashed our employee coffee pot and is knocking over boxes. Seeing me, she shoves back onto the selling floor, and starts knocking over fixtures and mannequins. The manager has rushed all other customers to the fitting rooms for their safety. Grabbing her kids, the woman heads for the door and is literally tackled by mall security. She not only ends up arrested for property damage and assault charges, but they find shoplifted items in her bags. The clincher? She wrote in to corporate later, complaining about our customer service and demanding a free gift card!)

    We With Consoles Are Always Ready To Console

    | Billings, MT, USA | Bizarre, Family & Kids, Wild & Unruly

    (I’m a regular at a game supply store. All the managers and employees know me, and often ask me to help with customers. A customer and her young son walk into store.)

    Employee #1: “Hello and welcome to [game supply store], where we sell and trade used games. My name is [employee name]. Is there anything I can help you with?”

    Customer: “Oh, yes… I was looking for a game for my son. I think it’s called [extremely outdated game].”

    Employee #1: “I’m sorry, we haven’t had any games for [extremely outdated console] in over four years. We could help you with finding another game from an up-to-date console if you would like.”

    Customer: “NO! I want that game for my son to play! He played it at the local pizza place on one of their arcade boxes, or whatever they’re called!”

    Employee #1: “Again, ma’am, we do not have [extremely outdated game], but we can surely help you find another game if you would like.”

    Customer: “Yeah? Then what about THIS one?!”

    (Suddenly, the customer grabs a brand-new game off the shelf and smashes it with her heels.)

    Employee #1: “Ma’am, you are gonna have to pay for that. Please stop or I’m gonna have to get management out here.”

    Customer: “Fine, go ahead! I don’t f***ing care! I want to talk to the motherf***ing management!”

    (The manager comes over.)

    Manager: “Ma’am, is everything okay?”

    Customer: “No, it’s not f***ing okay! My son wants [extremely outdated game], and he wants it NOW!”

    (At this point, the customer’s child finally speaks up.)

    Customer’s Son: “Mommy, it’s okay. We can just get the game from [website].”

    Customer: “No, no, no, no! We are getting you this game from this store, TODAY! This happened because of your f***ing s****y employee not helping me!”

    Manager: “Ma’am, we just can’t have people coming in and smashing our games just whenever they get mad. Again, you are going to have to pay for that, and then please leave the building.”

    Customer: “What do you mean, LEAVE the building?! I shouldn’t have to! I’m the customer! I’M ALWAYS RIGHT!”

    (With that, the customer loses all control and ATTACKS the manager and the employee #1. Employee #2 and I manage to get her on the ground while employee #1 calls the police. Surprisingly, her son remains completely calm during the entire situation.)

    Me: “Little boy, how are you just so calm in all this?”

    Customer’s Son: “This isn’t the first time this has happened. Last time, she kicked someone where it hurts a lot, ’cause he fell over crying and stuff.”

    Me: “Oh, well, do you have any other parents at home?”

    Customer’s Son: “Yeah, just call this number…”

    (He proceeds to take a folded piece of paper with delicately written numbers on it. I call the number. Before I can even explain the situation, the man on the other end of the line already seems to know what has happened.)

    Me: “Yes, hello?

    Man: “Oh, God… don’t tell me she did it again!”

    Me: “Yeeeeeeeeep.”

    Man: “Yeah, I’ll be over. Which store is it at this time?”

    (I give the man our store’s location. About 20 minutes, a big man enters the store. During this time, the police have arrived and are filing the report and interviewing everyone. I have just been interviewed when he comes up and talks to me.)

    Man: “Where is she?”

    Me: *points at cruiser*

    Man: “Thank God.”

    (After the big man leaves with the son, employees #1, #2, and the manager come up to me.)

    Employee #1: “Who was that?”

    Me: “I don’t know, but it sounds like tonight’s gonna be a good one for him.”

    (We later found out that the customer was the man’s wife, and the son was later moved to a different home. The son eventually would often spend days at the gaming supply store talking with the employees. Great kid, I’ll tell you that!)


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