Category: Bizarre

For whatever reason, some Customers are just plain odd. And the service industry unleashes them on to unsuspecting clerks with often hilarious results. If you like your customers just plain bizarre, then read on!

Nipped That One In The Inappropriate Bud

| Kansas City, KS, USA | Bizarre, Rude & Risque

(I am working the sporting goods department of a huge, multinational retailer. I’m stocking fishing gear and cleaning up my aisle as I’m approached by a creaky-boned geriatric, clutching her cart for stability as her walker is stowed in it. With bleary, watery eyes behind huge, thick granny-glasses staring at me, she croaks out:)

Customer: “Where are your nipples?”

Me: *dumbfounded* “Excuse me?”

Customer: “Your NIPPLES! Where are your NIPPLES?”

Me: *stunned silence*

Customer: *perhaps used to deal with people who are hard of hearing* “YOUR BABY BOTTLES AND YOUR NIPPLES! WHERE ARE THEY?”

Me: “Oh! Our infant’s section is in the opposite corner of the store.”

Customer: “THANK YOU!”

Talking Non-scents

| Columbus, OH, USA | Bizarre, Family & Kids

(It’s a couple months after the winter holidays and I’m working self-scan check-outs. My store offers everything from food to electronics. A woman flags me over to her self-scan.)

Customer: “These scented candles are supposed to be on clearance.”

(The candles are scented gingerbread. Holiday items are extremely discounted and the candles are clearly ringing up at full price.)

Me: “Yes, ma’am, let me fix that for you.”

(I begin to fix the price on the six or so candles she’s buying as she begins to bag up the rest of her items. She comes up to me a moment later.)

Customer: “Have you smelled these? They smell awful. You would think they would smell better.”

Me: “No, I haven’t smelled them.”

Customer: *offers a candle* “You should smell them.”

Me: “Uh…”

Customer: “Go ahead. Smell it.”

Me: *reluctantly taking a whiff* “I really don’t smell anything at all, ma’am. Do you not want the candles if they smell bad?”

Customer: “Oh, no, I still want them.” *she bags the rest up*

(I finish changing the prices and help her finish bagging. My thoughts still turn to the candles.)

Me: “Why are you buying them if you think they smell bad?”

Customer: “Because they’re on clearance! You can’t pass up on these prices!”

(I know customers like this who feel strongly about deals but I’m still stuck on why she would still want so many even though she clearly doesn’t like the smell.)

Me: “But what will you do with them?”

Customer: *pause* “I think I’ll give them to my sister… I don’t really like her either.”

The ‘M’ Is Not For Monogamy

| USA | Bizarre, Spouses & Partners, Technology

Customer: “I can’t remember my password. Help?”

(I verify his identity.)

Me: “Your hint is ‘wife’s name.'”

Customer: “Crap, which one?”

Me: “It… starts with an ‘m?'”

Customer: “Oh, that one. Thanks!”

Doesn’t Understand The Custom Part Of Customer, Part 3

| Chicago, IL, USA | Bizarre, Liars & Scammers

Customer: “I want to return this book.”

Me: “Okay, do you have a receipt?”

Customer: “No.”

Me: “Our return policy is 14 days with a receipt, so since this is outside of that, I need to call over a manager. If you don’t mind, it will be just a moment.”

Customer: “I don’t care about your policy; just give me my money back.”

Me: “Ma’am, the manager is the only one who can make that call. I’m sorry.”

Customer: “This is ridiculous. I’m double parked outside.”

Me: “I’m sorry about that, but there’s nothing I can do.”

(The manager comes over. It’s only been about a minute since the customer walked up to me.)

Customer: “God, finally! I need my money back, and I’m double parked outside, so make it quick!”

Manager: “Well, our usual policy is 14 days with a receipt, but we can occasionally make exceptions—”

Customer: “I just read it yesterday!”

Manager: “Wait, you read the whole book?”

Customer: “Yes, and I hated it! That’s why I’m returning it!”

Manager: “Ma’am, that’s not really how a bookstore works. If everyone just returned books after they were done reading them, we would be a library.”

Customer: “I don’t understand what you’re saying.”

Manager: “Well—”

Customer: “—GOD, FINE! Here’s a receipt if you people need it so badly!”

(Customer throws a crumpled, faded receipt at the manager. She catches it and looks at it, shocked.)

Manager: “Ma’am, this receipt is from [Competitor], who went out of business three years ago.”

Customer: “So?”

Manager: “So it’s not even from our store. I can’t give you your money back.”

Customer: *looking out the window, noticing her car is getting a ticket* “Oh my god, I hate this store! I’m never shopping here again!”

Manager: “You never shopped here in the first place!”

Related:
Doesn’t Understand The ‘Custom’ Part Of Customer, Part 2
Doesn’t Understand The ‘Custom’ Part Of Customer

Retail Nightmares

| MD, USA | Bizarre, Crazy Requests

Customer: “I can’t find the skirt I came for.”

Me: “Can you describe it for me?”

Customer: “it was blue, lightweight, and had a red flower design around the bottom.”

Me: “I can’t think of a skirt like that in stock right now. Did you see it online? We don’t carry the whole collection here.”

Customer: “No, I had a dream I bought it here. You MUST carry it! My dreams are prophetic!”

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