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    Category: Bizarre

    For whatever reason, some Customers are just plain odd. And the service industry unleashes them on to unsuspecting clerks with often hilarious results. If you like your customers just plain bizarre, then read on!

    Out For Dinner Is Out Of The Question

    | PA, USA | At The Checkout, Bizarre, Spouses & Partners, Theme Of The Month

    (I work as a cashier, and we’re supposed to stand in front of our registers if we’re open and waiting for a customer. As I’m doing this, an elderly man eyes me and walks over.)

    Me: “Hello, sir! Can I help you with something?”

    (The man proceeds to get way too far into my personal space. I’m mildly autistic, so I’m repressing a panic attack at this point.)

    Elderly Man: “You can take me out to dinner tonight.”

    Me: “Um, I don’t think my boyfriend would be too pleased about that.”

    Elderly Man: “It’s okay. He can come too.”

    Me: “Well, I’m working the closing shift tonight, then he’s picking me up, So, tonight doesn’t work, anyway.”

    Elderly Man: “Ah, that’s too bad.”

    (Not only am I getting creepy vibes from this guy, but his breath smells terrible. It’s all I can do to keep a pleasant smile on my face and not duck under my register.)

    Me: “Is there anything else I can help you with, sir?”

    Elderly Man: *remaining way too close and gesturing to the customer service desk* “Oh, no, I’m just waiting for my wife.”

    Gotta Hand It To Him

    | Campbellton, NB, USA | Bizarre, Rude & Risque, Theme Of The Month

    (There is a really creepy guy who comes into our store almost every day. He usually just chats with the female staff, telling us all how sexy we are and inviting us over for coffee, and is generally harmless. One day near Halloween I am on a ladder stocking a shelf when I feel someone rubbing my backside. I jump, nearly falling off my ladder, and turned around in time to see the creepy customer, smiling strangely at me.)

    Me: “Excuse me. Did you just touch my bottom?”

    Customer: “Who, me? No. No, not me.”

    Me: “I’m sure someone just touched me, and you were right there. Did you see who it might have been?”

    (The customer then holds up a rubber decorative hand from the Halloween department and looks me dead in the eye.)

    Customer: “It was him… I HAD NOTHING TO DO WITH IT! IT WAS THE HAND! Unless you liked it…” *winks at me* “…then it was me.”

    (He walks out holding the fake hand above his head, the whole time shouting to nobody in particular.)

    Customer: “It was the hand! Not me, but the hand! Come over for coffee and see what my hand can do!

    (We didn’t even bother to stop him from walking out without paying for it. The $2 just wasn’t worth it.)

    Giving Your Life’s Account

    | Rexburg, ID, USA | At The Checkout, Bizarre, Theme Of The Month

    Me: “Thank you for calling [Company]. I am [My Name]. How can I help you?”

    Customer: “I’d like to cancel my account.”

    (Everything is going normal until I tell him he is cancelled. Normally I ask if there’s anything else, the customer says “no” and they hang up. Instead this gentleman begins discussing a pyramid scheme his son is running that he’s been putting money in. He keep telling me details hoping I’ll join. I am creeped out and refusing to provide personal answers while giving non-committal answers. Eventually I realize that he doesn’t care what I say, so I put him on mute.)

    Customer: “Yeah, and the government will never help. I know because I’m a veteran. My son is a great businessman. It’s hard to get returns like this! I’ll be a millionaire soon!”

    (Eventually…)

    Customer: “What time is it?”

    Me: “It’s [time].”

    Customer: “Well, I should probably go. But I’ll tell my son that I told you about it. What was your name again?”

    Me: “It’s [Really Common First Name]. Have a good day, sir.”

    Customer: “I will. And thank you for listening to a crazy old man! I don’t have a job any more, so I get really lonely. You have a good day, and find someone so you aren’t lonely!”

    They Just Can’t Cut the Mustard

    | FL, USA | Bizarre, Health & Body, Rude & Risque, Technology, Theme Of The Month

    (I’m working the copy desk when a customer walks in.)

    Me: “Can I help you, ma’am?”

    Customer: “Yes, I’d like to print some photos on my flash drive.”

    (She hands it to me.)

    Me: “Alrighty. I’ll just hook it up and we can go from there.”

    (I connect the flash drive to my computer and open the folder for it, to find that there is only one photo on it: a photo of the customer naked and rubbing ketchup and mustard on her large belly.)

    Me: “Uh…”

    Customer: “Yes, that one. I want it blown up to poster size, and I want 100 copies of that.”

    Me: “I’m afraid it’s against our company policy to print, er, photos of an explicit nature, ma’am.”

    Customer: “Really? Oh, darn. Well, do you at least like the picture?”

    Me: “Uh…”

    Customer: “Then it was worth it to come here after all!”

    Eventually Made The Right Decision

    | Minneapolis, MN, USA | Bizarre, Money

    (I work as a claims adjuster for a major insurance company and have made a liability decision on a minor parking lot accident in which both parties told the exact same story. Unfortunately my client was majority at fault, but we would only be paying 60% of the other party’s repairs. I call my customer and leave a message regarding the liability decision and my phone number. He calls me back a short time later.)

    Customer: “I can’t believe you did this!”

    Me: “I’m sorry, sir?”

    Customer: “How could you do this without calling me first! You decided I was at fault!”

    Me: “Sir, I took a recorded statement from you and from the other party and outlined exactly the kinds of things would factor into the decision.”

    Customer: “But you didn’t call me first!”

    Me: “I did call you; I took your statement.”

    Customer: “But then you made a decision!”

    Me: “Sir, it’s my job to make a decision, as you know, and I don’t need your permission or approval to do so.”

    Customer: “I know! But I can’t believe you did that!”

    Me: “Sir, are you contesting liability? You both told the exact same story and given the facts and damage to both vehicles, you’re both telling the truth. No matter how we look at it, you were backing out and didn’t pay attention to what was behind you.”

    Customer: “I know! I agree that’s what happened!”

    Me: “Then why are you upset? How can we resolve this?”

    Customer: “You made this decision!”

    Me: “Sir, I had to make a decision. Again, are you questioning the liability decision? Do you have other information to add?”

    Customer: “No!”

    Me: “Sir, then please tell me what you want me to say because I simply don’t understand how to resolve this for you.”

    Customer: *pauses* “Well, you know what? I’m just mad about the whole thing. You haven’t done anything wrong.”

    Me: “Okay…”

    Customer: “I’m really sorry. I work in customer service and I hate when people call and yell at me, and that’s what I’m doing to you. You made the right decision, I accept it, and I’m sorry for yelling at you. I just… needed to yell at someone.”

    Me: *trying not to laugh* “Well… thank you, then. I can definitely understand that!”

    Customer: “Thank you for being so patient with me. I’m really sorry, again, to have yelled at you and hope the rest of your day goes better.”

    Me: “Thank you.” *we go on to resolve claim payment and I explain repair procedures, etc.*

    Manager: “I heard you talking and picked up to listen in. I didn’t know what he was angry about either!” *laughing* “I’ll put a few notes in file about how you handled the call.”

    (A few minutes later, a team leader comes up to my desk.)

    Team Leader: “Hey, I just wanted to let you know I just took a call from a guy who said he just yelled at you for no reason. He wanted to make sure your supervisor knows he thinks you’re excellent at your job, you’ve provided great customer service and he’s happy with the outcome of his claim. I’m passing this on to your team leader and manager.”

    (I STILL laugh about that call, and think it’s one of the reasons I was promoted shortly afterward. Thank you, sir!)

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