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  • October Theme Of The Month: Halloween!

    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Off-Color Customer

    | AZ, USA | Bigotry, Food & Drink

    (I am changing out the coffee urns by the entrance when this exchange happens. It’s a very slow part of the day so the restaurant is empty but for one person.)

    Customer: “Hey, where do I order a sandwich?”

    Me: *pointing to the counter not 15 feet away where the only other customer is ordering* “Right over there, sir.”

    Customer: “Where? I don’t see it.”

    Me: “Just give your order to that employee right there.”

    Customer: “Who? Do I order with you?”

    Me: “…no. That guy standing behind the counter right there.”

    Customer: “Where?”

    Me: *pointing* “Okay, do you see that large sign suspended from the ceiling that says ‘Order Sandwiches Here’?”

    Customer: “Where?”

    Me: *pointing again* “Do you see those two people standing right there? It’s just above them. Just walk over there.”

    Customer: *looking directly at them* “I don’t get it. Where’s the sign?”

    Me: “Sir, just walk over to where that other customer is standing and the employee will take your order next.”

    Customer: *staring in that direction* “Who?”

    Me: *starting to wonder if his eyesight is very bad* “Sir, do you see that person standing at the counter right there?”

    Customer: “Oh, you mean that BLACK GUY? He’s a customer?!”

    (This was loud enough that the other customer heard and turned around.)

    Me: “….yeeeahhh. He’s at the front of the line. Just go over there and stand behind him.”

    (The customer still looked confused, and still seemed to have some trouble finding it as he wandered over. I apologized to the other customer as he was leaving, while my poor coworker had a deer-in -the-headlights look while he was trying to get the other guy’s order (which took over five minutes). Thank goodness he came in while it was slow!)

    Wait An Extra Hour For The Bigotry Bus

    | San Antonio, TX, USA | Awesome Workers, Bad Behavior, Bigotry, Transportation

    (I work as a city bus driver in San Antonio and I’m fairly openly transgender… I believe it’s more than obvious even in uniform. I hear and receive a few insults daily. I normally deal with those pretty easily, but today one struck a nerve, mostly because it was aimed at someone else on the bus doing something really nice. An obviously gay man is offering the seat next to them to an old man.)

    Old Man: “I don’t want to be seated next to some [homosexual slur]!”

    (I park the bus and look back.)

    Me: “Then you wouldn’t want to be driven around by one either. The next bus is in a hour. You can catch it here.”

    (The whole bus is dead silent for 20 seconds. Then the old man starts cursing me out, calling me every name in the book.)

    Me: “Sir, I’m giving you 30 seconds before I call the cops and have you removed off this bus for discrimination.”

    (The old man continued cursing but left the second I reached for the phone. The whole bus applauded and pretty much thanked me/congratulated me as they left. The man I defended gave me a five dollar tip and a thank you as he left!)

    Don’t Hand It To Racism

    | Chicago, IL, USA | Bigotry, Bizarre, Food & Drink

    (I used to work at a cookie shop at the mall. At this point the customer’s cookie is wrapped and put on the counter in front of me so I can handle her money.)

    Customer: “Where is my cookie?”

    Me: *points* “It’s right there.”

    Customer: “Well, why didn’t you hand it to me?”

    Me: “I’m sorry, ma’am.”

    (I pick up the cookie and hand it to her.)

    Customer: “What, do you not touch black people or nothing?!”

    (I have no idea how to react to this as she stomps off.)

    A Development For The Lesser Developed

    | Manila, Philippines | Awesome Workers, Bigotry, Technology

    (I am a technical support person for an ISP in Australia. Customers often ask us where the calls are routed to. They really don’t mind as long as you help them but this one is just different. After walking an irate customer through the troubleshooting steps:)

    Customer: “Where is this call routed to?”

    Me: “Your call has been routed here in the Philippines.”

    Customer: *in a rude tone* “So, I’m basically talking to a monkey?”

    Me: “Yes, sir. A monkey who’s teaching you how to use your pocket wifi.”

    Customer: “…” *click*

    Bigots United

    | MA, USA | Bigotry, Crazy Requests, Extra Stupid

    (I am the assistant manager at a rent-to-own home goods company. Since payments pay for the week in advance there are no grace periods and, due to the customer base, repossessions are common. I am female, white, pagan, and lesbian. My boss is male, Cambodian, Buddhist, and an immigrant.)

    Customer: *storms in* “You guys are racist! I’m gonna sue you all!”

    Me: “Hi! How can I help you today?”

    Customer: “Your truck showed up and took my s***! I want it back now or I’ll sue you f*** racists!”

    Me: “Let me take a look at your account so we can figure out what is going on. What’s your name?”

    Customer: “You know d** well what my name is! This whole store is a bunch of f****** racists.”

    (Aside from myself and the manager we only have two other employees. One is male, Hispanic, and very Catholic, and the other is male, a very dark skinned Haitian, and practices voodoo. Between the four of us we represent four religions, four races, gay/straight, married/unmarried, young/middle age, male/female, etc… My manager comes out from his office.)

    Manager: “Hello, what seems to be the problem?”

    Customer: “You are all a bunch of racists and bigots. You sent your truck just to persecute me!”

    Manager: “Sir, please calm down. We sent out truck because you have not been in to pay your bill in three weeks.”

    Customer: “Bulls***! You sent it because you can’t stand someone like me to have nice things!”

    (My truck guys are protective over me. They hear the commotion and come out of the back, standing behind me and the manager.)

    Customer: “Give me my s*** back! I’m gonna call the cops and tell them what a bunch of f****** racists you are!”

    Me: “We would be happy to return the items, sir. We just need you to catch your account up. With three weeks behind, and then the next week ahead, it makes four weeks total. That comes to—”

    Customer: “Oh, H***, NO! I’m not paying that s***! You bunch of bigots! You are gonna give me back my s*** for FREE or I’m gonna sue!”

    Me: “I’m sorry, sir. You need to catch up your account before we can re-deliver.”

    Customer: “Listen here, you little b****! I know my rights! I’m gonna sue! You’re all a bunch of racists and bigots!”

    Truck Guy: “Against what, exactly?”

    (The customer finally paused long enough to look at us… in all of our cultural rainbow glory… then turned and walked out quickly!)

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