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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Man Up And Let A Woman Fix It

    | Naples, FL, USA | Bigotry, Technology, Top

    (One of the new girls is trying to take care of an older gentleman who is having a problem with his phone. I actually discovered a temporary fix for the issue and have taught it to the new girl while we wait for a permanent one from corporate. I’m at the station right next to hers, and she’s done a good job at determining the issue, but she’s just having a hard time remembering the instructions for the fix. Note that I am also female.)

    Customer: “You have no idea what you’re doing do you? Get me a tech guy now!”

    New Girl: “Sir, we don’t have techs here, but I know exactly what the problem is and I can fix it. Give me a minute to—”

    Customer: “I SAID get me a tech guy! Geez, women can’t do anything right!”

    (Frustrated, the new girl turns to me.)

    New Girl: “Hey, that fix you showed me…how—”

    Customer: “Did you not hear me?! I said tech GUY! As in, get me a MAN!”

    New Girl: “Sir, I can assure you, she’s the closest thing to a tech that we have here at the store.”

    Customer: “Ugh! She’s not going to know anything either!”

    Me: “Actually, sir, your problem is an easy fix. I know exactly—”

    Customer: “This is outrageous! I want to speak to your manager now!”

    Me: “Sure thing.”

    (I go to the back room and proceed to get both our assistant manager and our district manager, whose office is in our building. Neither one of them has a clue on how to fix the memory issue, so they both ask me why the customer doesn’t just let me fix it. They agree to speak to the customer.)

    Customer: “Oh, thank God! Men!”

    Assistant Manager: *takes phone and looks at it* “So, it’s the memory, huh?”

    New Girl: “Yep.”

    District Manager: *to assistant manager* “Okay, then…you know what to do.”

    Assistant Manager: “Yes, sir!” *hands phone to me* “Fix this thing since you’re the only one here who knows how to!”

    Me: “Sure!” *takes phone*

    Customer: *shocked* “I don’t want her touching it! She’s a woman! How the h***—”

    District Manager: “Yes, she is, and a great one at that. If it wasn’t for this young lady figuring out this issue, our company would be losing tens of thousands of dollars in replacement phones right now.”

    Customer: “But women can’t—”

    Assistant Manager: “I’m VERY happy to have her here in my store and I will do anything to protect all of my employees. If I hear one more biased comment out of your mouth, I will have her hand you back the phone RIGHT NOW and you can leave here with your phone still messed up.”

    Customer: *face turns beet red and shuts up*

    (I proceed to go though the phone, showing the new girl step-by-step how to fix the issue in the future. When we’re done, I hand her the phone to give back to the customer.)

    New Girl: “So, there you go, it’s fixed! Was there anything else we could help you with today?”

    Customer: *silently walks out the door with his phone, defeated*

    Me: *to the new girl* “Good job. Don’t worry, it happens a lot.” *to my managers* “Thanks for the support, guys. I appreciate it.”

    District Manager: “Oh, don’t worry, we know better. And you’ll be rewarded, trust me!”

    (I was rewarded. I won MVP of our store for that quarter and got a bonus!)

    Not A Fan Of Poly-gab-at-me

    | Utah, USA | Bigotry, Religion

    (I’m finishing up a tech support call. The conversation has been normal up until this point.)

    Customer: “Can I ask where you’re located? You’re not in India, are you?”

    Me: “No, we are not in India. We are located in Utah.”

    Customer: “Utah, huh? Can I ask you a personal question?”

    Me: “Well, I generally avoid discussing personal matters with people I don’t know.”

    Customer: “Okay, well, are you Mormon?”

    Me: “I am.”

    Customer: “How many wives do you have?”

    Me: “None.”

    Customer: “Okay, okay…but how many are you going to have?”

    Me: “One.”

    Customer: “Oh, come on, you’re Mormon! Shouldn’t you have like twenty?”

    Me: “Sir, it is a common misconception that Mormons have more than one wife, but we don’t. Is there any other technical issue I can help you with?”

    Customer: “I would become Mormon just so I could have a bunch of wives.”

    (In the background, I hear a woman yelling at the man I’m speaking with.)

    Customer: “Shut up, woman! I’m on the phone!”

    Me: “It doesn’t sound like you can handle the wife you already have. Why would you want more?”

    Customer: “Well, I wouldn’t want to talk to them!”

    Intolerable Intolerance

    | California, USA | Bigotry, Top

    (I am working as a barista when two young men walk into the shop, holding hands and laughing. They order their coffee and sit down at one of the tables, but about fifteen minutes in a middle-aged man approaches the two of them.)

    Customer: “Excuse me, but are you two together?”

    Young Customers: *nodding in unison*

    Customer: “Could you switch tables, then? You’re making my wife and me uncomfortable.”

    Young Customer #1: “I don’t think we’re actually doing anything wrong, are we?”

    Customer: “Well, we don’t want to look at it! We don’t believe in being—”

    (Suddenly, the young man leans across the table to give his partner a fairly chaste peck on the lips.)

    Young Customer #2: “Personally, I don’t believe in being a self-righteous prick, but I don’t ask you to leave.”

    Customer: “This is an outrage!

    (The customer storms back to his table and grabs his wife by the wrist.)

    Customer: *to his wife* “Come on, we’re leaving!”

    (After the middle-aged couple left, everyone else in the coffee shop stared with wide eyes for a moment, shocked at what had just occurred. Slowly, though, some of the surrounding tables began clapping, until the entire coffee shop was filled with applause.)

    Dislike Father, Dislike Son

    | Missouri, USA | Bigotry, Family & Kids, Top

    (A lady walks in with her 11-year-old son. He is being very mouthy to her, mouthy to her friend that is with them. He even glares at me when I tell him he can not eat of our bulk candy bins. They finally come up to the counter to pay for their candy, but he is still saying horrible things to his mother. She is looking very upset by this point.)

    Me: “Did you find everything okay?”

    Customer’s Son: “Shut up!”

    Me: “You know, if my son talked to me that way—”

    Customer’s Son: “You’d what, b****?”

    Me: “I’d probably hogtie him and throw him into his room.”

    Customer: *laughs*

    Customer’s Son: “B****, you wouldn’t be standing!”

    Me: *laughing* “Oh? How you figure that?”

    Customer’s Son: “Because you’re a woman, and women are weak.”

    Customer: *to her son* “Oh my God, are you serious?! You are NOT visiting your father anymore!”

    Customer’s Son: *to me* “Now get me an Icee, b****.”

    Me: “Oh, I don’t know. I’m not sure my weak woman’s hands can make it for you!”

    Customer: *laughing, to me* “Thank you!” *to her son* “Now, let’s go. I’m not buying you anything!”

    Me: “Have a nice day!”

    Customer’s Son: *flips me off*

    Customer: *smacks him*

    Indiscriminate Discrimi-Nation

    | Chicago, USA | Bigotry

    (I work in a call center as a supervisor. I overhear this conversation.)

    Representative: “Thank you for holding. This is [Pakistani name]. How may I help you?”

    Customer: “I’m sorry, what is your name?”

    Representative: “[Pakistani name], sir.”

    Customer: “Where are you located?”

    Representative: “In Chicago, sir.”

    Customer: “Are you sure you’re not in India? You sound like you’re Indian.”

    (Note: the rep was born and raised in Chicago and is the son of an English father and Pakistani mother. He has no accent whatsoever.)

    Representative: “Sir, I am certain we are in Chicago.”

    Customer: “I want to talk to an American! I don’t want to talk to someone in India.”

    Representative: “Sir, I was born and raised in the US. My parents are English and Pakistani, not Indian.”

    Customer: “I want to talk to someone in America!”

    Representative: “Sir, again I can assure you: you are talking to an American in America.”

    Customer: “I WANT TO TALK TO AN AMERICAN!”

    Representative: “Sir, I am an American.”

    Customer: “I know you people are in India! I’m complaining to my company that they outsourced us to you!” *hangs up*

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