Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

Texan Bull In A China Shop

| ON, Canada | Bad Behavior, Bigotry

(I am Canadian; I was born in Canada and have lived here all my life. I don’t look Chinese at all, though my hair is brown. This day a racist customer decided I was Chinese.)

Customer: “Hey c****! Hurry up; we didn’t let you in this country to laze about!”

Me: *calmly* “Nice accent. Where are you from?”

Customer: “Texas. Now, d*** well hurry up! I have places to be!”

Me: “Well, first off, you’re Texan so you didn’t let me into the country. Second, my mother may have come to Canada 30 years ago, but it was from England where she was born and her great-grandparents were born! Third, my father’s family emigrated to Canada from England in 1926! So, no, I am not Chinese! Now get out of MY country!”

Customer: “Call your manager! Right now! I’m getting you fired!”

Manager: *who heard the whole thing, in his best accent* “You need to tell this c**** something, sir?”

(The customer ran away from my manager: a very annoyed, very big, Chinese man.)

Off-Color Customer

| AZ, USA | Bigotry, Food & Drink

(I am changing out the coffee urns by the entrance when this exchange happens. It’s a very slow part of the day so the restaurant is empty but for one person.)

Customer: “Hey, where do I order a sandwich?”

Me: *pointing to the counter not 15 feet away where the only other customer is ordering* “Right over there, sir.”

Customer: “Where? I don’t see it.”

Me: “Just give your order to that employee right there.”

Customer: “Who? Do I order with you?”

Me: “…no. That guy standing behind the counter right there.”

Customer: “Where?”

Me: *pointing* “Okay, do you see that large sign suspended from the ceiling that says ‘Order Sandwiches Here’?”

Customer: “Where?”

Me: *pointing again* “Do you see those two people standing right there? It’s just above them. Just walk over there.”

Customer: *looking directly at them* “I don’t get it. Where’s the sign?”

Me: “Sir, just walk over to where that other customer is standing and the employee will take your order next.”

Customer: *staring in that direction* “Who?”

Me: *starting to wonder if his eyesight is very bad* “Sir, do you see that person standing at the counter right there?”

Customer: “Oh, you mean that BLACK GUY? He’s a customer?!”

(This was loud enough that the other customer heard and turned around.)

Me: “….yeeeahhh. He’s at the front of the line. Just go over there and stand behind him.”

(The customer still looked confused, and still seemed to have some trouble finding it as he wandered over. I apologized to the other customer as he was leaving, while my poor coworker had a deer-in -the-headlights look while he was trying to get the other guy’s order (which took over five minutes). Thank goodness he came in while it was slow!)

Wait An Extra Hour For The Bigotry Bus

| San Antonio, TX, USA | Awesome Workers, Bad Behavior, Bigotry, Transportation

(I work as a city bus driver in San Antonio and I’m fairly openly transgender… I believe it’s more than obvious even in uniform. I hear and receive a few insults daily. I normally deal with those pretty easily, but today one struck a nerve, mostly because it was aimed at someone else on the bus doing something really nice. An obviously gay man is offering the seat next to them to an old man.)

Old Man: “I don’t want to be seated next to some [homosexual slur]!”

(I park the bus and look back.)

Me: “Then you wouldn’t want to be driven around by one either. The next bus is in a hour. You can catch it here.”

(The whole bus is dead silent for 20 seconds. Then the old man starts cursing me out, calling me every name in the book.)

Me: “Sir, I’m giving you 30 seconds before I call the cops and have you removed off this bus for discrimination.”

(The old man continued cursing but left the second I reached for the phone. The whole bus applauded and pretty much thanked me/congratulated me as they left. The man I defended gave me a five dollar tip and a thank you as he left!)

Don’t Hand It To Racism

| Chicago, IL, USA | Bigotry, Bizarre, Food & Drink

(I used to work at a cookie shop at the mall. At this point the customer’s cookie is wrapped and put on the counter in front of me so I can handle her money.)

Customer: “Where is my cookie?”

Me: *points* “It’s right there.”

Customer: “Well, why didn’t you hand it to me?”

Me: “I’m sorry, ma’am.”

(I pick up the cookie and hand it to her.)

Customer: “What, do you not touch black people or nothing?!”

(I have no idea how to react to this as she stomps off.)

A Development For The Lesser Developed

| Manila, Philippines | Awesome Workers, Bigotry, Technology

(I am a technical support person for an ISP in Australia. Customers often ask us where the calls are routed to. They really don’t mind as long as you help them but this one is just different. After walking an irate customer through the troubleshooting steps:)

Customer: “Where is this call routed to?”

Me: “Your call has been routed here in the Philippines.”

Customer: *in a rude tone* “So, I’m basically talking to a monkey?”

Me: “Yes, sir. A monkey who’s teaching you how to use your pocket wifi.”

Customer: “…” *click*

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