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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Man Up And Let A Woman Fix It, Part 2

    | FL, USA | Bigotry

    (I am tech support for a major manufacturer, in one of the higher tier, specialized queues for technical issues. We do hardware and software support. I am also one of the very few females in the division.)

    Me: “Thank you for calling [manufacturer], special tier support. My name is [name]. How can I help you today?”

    Customer: “F***ing b******t, another f***ing call director! Look, honey, I need special tier support.” *he puts emphasis on this, as though I am stupid*

    Me: “Yes, sir, you have reached that support. How can I assist you?”

    Customer: “Ugh, fine, I’ll tell you, you won’t know how to fix this, and then I’ll get stuck on hold or transferred again.”

    (He proceeds to outline a very basic problem, involving a quick reset of his memory to solve the issue, and have him back up and running on the spot without further incident.)

    Me: “Well, I am very glad to have gotten you up and running again, especially without any delays! So, is there anything else with which I can assist you today?”

    Customer: “No, and you didn’t assist me, you got some real tech, some guy standing behind you, telling you what to do, I just know it. Just let me talk to them so I can tell them what a great job they did.”

    (All this is said loudly enough that, though I am on a headset, my supervisor, who sits about 10 feet from me, hears it. They have wandered over, asking to talk to the customer.)

    Me: “Well, sir. I didn’t have anyone helping me, but if you wish, I can hand you over to my supervisor for your feedback.”

    (The customer agrees, and I hand him over to my supervisor, who greets him, then listens in shock as the customer loudly and repeatedly berates both me and him. He calls us both liars when told I helped him unassisted, and starts cursing and using obscenities enough to finally ruffle me. A break finally comes in this long enough for my supervisor to get in his own input…)

    Supervisor: “Well, sir. Now that you have that all out of your system, I do feel the need to tell you this; not only did she help you unassisted, and I can assure you of that, as can every other tech here, I frequently go to her, and refer other employees to her, as she is one of the most knowledgeable techs we have, as well as one of the best with people.”

    Customer: “Okay, whatever! I know you guys are going to just keep lying to me anyway. We all know girls can’t do anything but cook and whatever!” *hangs up*

    (Thankfully, I got an extra 15-minute break that day because of that call and keeping my cool despite the verbal abuse throughout!)

    Related:
    Man Up And Let A Woman Fix It

    Taking The Big Out Of Bigotry

    | Orange, NJ, USA | Bigotry, Religion, School, Top

    (I am female. My girlfriend picks up my teen niece from school and they meet me at my job everyday. On this day, my niece’s school has a “Pride Day”, so my niece is dressed in purple and has a rainbow-colored band around her upper arm. A customer has noticed.)

    Customer: “Excuse me, young lady. Are you gay?”

    My Niece: “No, ma’am. Why do you ask?”

    Customer: “Because your band says ‘gay’ on it.”

    My Niece: “Oh! It actually says ‘I support gays’. Today was Pride Day at my school. That’s also why my band is rainbow and I’m wearing so much purple.”

    Customer: *very loudly* “You will go to Hell for telling people to sin! You are encouraging people to disobey God!”

    My Niece: “To be honest, ma’am, I am an atheist. But my school’s principal is Christian and he announced the Pride Day.”

    Customer: “You will burn in Hell! How does your family feel about you disobeying God’s word?”

    My Niece: “Actually, my parents are okay with me being an atheist. Also, you see that lady over there who helped you?” *points to me* “She’s my aunt, and that woman there—” *points to my girlfriend* “—is her girlfriend, and they’ve been together for 14 years. They’re also Christians.”

    Customer: “Heathens! Filthy, devil-worshipping heathens is what you all are! You will have to face God one day!”

    (My niece has been smiling throughout this whole exchange, as if she’s completely unbothered by the customer’s comments.)

    My Niece: “Ma’am, correct me if I’m wrong, but don’t Christians believe that God loves all His children? And isn’t Christianity about ‘loving thy neighbor’? If that’s true, why are you such a closed-minded, air-headed bigot who tries to use religion as a weapon? I think you are just using being Christian as a mask for your hatred. Unless what I’ve just said is false, I don’t think you know what it means to be Christian.”

    (The customer was rendered speechless and stormed out the door, almost leaving her bags behind until my niece kindly reminded her.)

    Ignorant About Immigrants

    | St. Louis, MO, USA | Bigotry, Language & Words

    (All of the signs in our store are both in English and Spanish.)

    Me: “Welcome to [store name]. How can I help you?”

    Customer: “Yeah, I wanna know why the h*** you people cater to them Mexicans!”

    Me: “I’m sorry your feel that way, sir. But it is company policy that we post in multiple languages; we even have a phone line that can translate for our customers. We consider it good customer service.” 

    Customer: “That is bull! We are in America and people should speak American!”

    Me: *getting ornery* “Well, sir, even I don’t speak American. I speak English.”

    Customer: “You are one of those Brits! Probably came here to take a good American job just like the rest of them!”

    Me: “No sir, I’m not British. I was born and raised right here in Missouri.” 

    Customer: “Then why don’t you speak American?”

    (At this point my coworker, having overheard everything, steps in.)

    Coworker: “Because ‘American’ isn’t a language.”

    Customer: “Yes it is! You d*** foreign people are taking over! I’m never shopping here again!” *leaves*

    Peaking At High School Isn’t F-U-N-N-Y

    | USA | At The Checkout, Awesome Customers, Bigotry, Top

    (I’m having a particularly bad day. Customer #1 is a male in his 40′s while Customer #2 is a female in her 20′s.)

    Customer #1: *waving a book in my face* “I want my godd*** money back!”

    Me: “I’m sorry to hear that. Do you have your receipt, sir?”

    Customer #1: “No. But you’re giving me my money back, you stupid wh***! You have no right to defy me!”

    Me: *taken aback* “I’m sorry, but the best I can do without a receipt is store credit.”

    Customer #1:” No, the best you will do is money! M-U-N-N-Y. Get it? I got this book because I never finished reading it in high school, and it sucks!”

    (At this point, the Customer #2, the customer in line behind him, speaks up. She’s over a foot shorter than the male customer.)

    Customer #2: “Congratulations, numb nuts. At 40, you finally made it through a high school level book, and you still can’t spell ‘money’.”

    Customer #1: *wheeling around* “How dare you?! Do you know who I am?”

    Customer #2: *dryly* “Someone who never figured out how to work a breath mint?”

    Customer #1: *leering down at her* “Who do you think you are?”

    Customer #2: *sounding bored* “I am so displeased to meet you.”

    Customer #1: *spluttering* “How da—the nerve, I mean—really!”

    (He grabs his book and storms off.)

    Me: *laughing* “Wow. That was hilarious.”

    Customer #2: *joking* “He can’t words good. I bet that happens a lot, yea?”

    Me: “More than anybody would like. What can I help you with?”

    Customer #2: “I have an exchange. Got the wrong edition, you know. But, I do have my receipt.”

    (Customer #2 ended up getting hired at our store about a month later!)

    Don’t Vex The D-Rex

    | Alberta, Canada | At The Checkout, Bigotry, Top

    (At the music store where I work, two girls who are probably in their early-mid teens approach my till, hand in hand. I go through their rather long order, and after awhile they start getting really overtly sexual—feeling one another up, biting necks, etc.)

    Me: “Excuse me, but can you please not do that in the store? That kind of behavior isn’t really appropriate for public places and it makes some of our customers uncomfortable.”

    Girl #1: “What the f***? What’s wrong with kissing my girlfriend? F***ing homophobic b****!”

    Me: “Homophobia has nothing to do with it. Those kind of activities aren’t appropriate in public when they’re disturbing others.”

    (Girl #2 by this point seems completely uncomfortable, but Girl #1 just keeps rolling along.)

    Girl #1: “It’s a**holes like you that make this world horrible! You f***ing homophobe! How dare you tell me I can’t kiss my girlfriend in public! I wanna talk to your f***ing manager! I’m going to get you fired!”

    (The Manager on Duty has been standing nearby with a huge grin on his face.)

    Me: “Yo, wanna weigh in on this, boss man?”

    Manager: “No, no. I’ll let you break it to her…”

    Girl #1: *to my manager* “You’re not going to tell her off for being a homophobe?! What, do you have a problem with queer people too, you f***ing a**hole?!”

    (My manager just folds his arms and his grin gets even bigger.)

    Manager: “Not really. She’s also the last person I’d accuse of being homophobic.” *to me* ”So how’s your girlfriend, [me]?”

    Me: “Well, she got her certification and is working as an electrician. So, pretty well I think.” *to the girls* “Incidentally, I’m not a ‘homophobic b****’… I’m a raging dykeasaurus. I also know that there’s a time and a place for groping my girlfriend, and a mall full of people isn’t on the list. It’s called public decency and has nothing to do with your sexual orientation. Now, are you going to stop swearing and act like a big girl, or am I going to void this transaction and kick you out?”

    Girl #1 & Girl #2: *both look absolutely mortified and go quiet*

    (Later on, Girl #2 actually came back with a coffee shop gift card and apologized. She was as sweet as could be and totally embarrassed. She apparently loved the word ‘dykeasaurus’, though, and I got a $10 gift card out of it!)

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