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  • Had It Up To Their Neck With Bad Customers
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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Mother Mellows Best

    | British Columbia, Canada | Awesome Customers, Bigotry, Top

    (My coworker and I are the only ones on duty at a gas station. We work at a full service gas station, and as it’s July, we’re very busy. I’m outside filling vehicles, while my coworker is inside ringing customers up. Note that I’m kind of timid, while my coworker is kind of hot headed, and we’re both female. A man in his late forties pulls up in his big pickup truck.)

    Me: “Sir? Can I get you to pull ahead a bit and park a little closer to the pump? There are some customers who can’t reach the pump behind you, and you’re too close to the store. They can’t go around you.”

    (The customer doesn’t even look at me and stalks off towards the store.)

    Male Customer: “Fill it. Make d*** sure that you wash the windshield, too!”

    (I begin to do my job. A line is forming behind the truck, and customers are asking me what’s the hold up. I have to explain to them about the customer, and I apologize profusely. Finally, the truck is filled, and I go in to tell my coworker the price.)

    Me: “That’ll be [price].”

    (The man has been standing in line for some time, refusing to let others in front of him while he waits for the price. The store is packed and hot, and the other customers look uncomfortable.)

    Male Customer: “I’d like to pay with my [chain] points card, but I don’t know how many points are on it. Check it.”

    Coworker: “I’m sorry, but we have no way of telling you how many points are on your card. The best I can do for you is to run the card and if it comes up short, charge you that extra.”

    Male Customer: “What?! I make sure I stop at every [chain] station that I can to collect these d*** points! I will not pay for the gas with my own money! Just run the card through one of your machines and tell me how many d*** points I have!”

    Coworker: “Sir, like I told you before, we don’t have any machines that can check your points. If you want to use your card, you can, but if it comes up short I’ll have to charge you the extra.”

    (This goes on for a little while, and my coworker begins to get irate, though she keeps her cool. More customers come in and I try and help others at the second till, but then the man starts yelling at me. I ignore him and try to swipe a customer’s credit card, but the man grabs the card reader from my hand and jams his points card in. The look of shock and hurt on my face must have been apparent, because another customer, a woman maybe a bit older than the man, steps in.)

    Female Customer: *to the male customer* “WHAT THE F*** DO YOU THINK YOU’RE DOING? You’ve got a room full of people AND a bunch of cars outside waiting for you to get your a** out of the way and get out of here! You’ve been rude to these girls who have been nothing but polite to you, and now you’re starting to piss me off! And I’m sure I’m not the only one!”

    (The other customers nod and murmur their agreement.)

    Male Customer: “B****, I didn’t ask for your thoughts. Get back to your kitchen and your whining grandchildren!”

    Female Customer: “Is that how you would speak to your mother? Really, didn’t your mother teach you better?”

    (Suddenly, the troublesome customer doesn’t seem to be so angry. He actually looks a little bit scared at the mention of his mother. He begins stuttering and cussing her out, but the fire in him is gone. The lady fixes him the coldest stare I’ve ever seen, and then the customer flings two fifties at my coworker and begins elbowing his way through the sea of people and out of the store. The customers begin applauding and insist the heroine go to the front of the line. She’s only getting two Vitamin Waters and a bag of chips, and since the troublesome customer has given us much more than he needed, my coworker and I pay for her with the change.)

    This Troll Should Have Stuck At Home

    | Ohio, USA | Bigotry, Bizarre, Hotels & Lodging, Top

    (There is a large anime convention at our hotel. During these conventions, many guests dress up as their favorite characters. Some even go all-out and will wear body paint or mascot suits, carry fake weapons, etc. Even during these conventions, non-convention goers stay in the hotel. I am working the front desk and am approached by a very angry guest.)

    Me: “How may I help you today?”

    Guest: “Kick these d***ed freaks out of this hotel! They’re disturbing my children!”

    Me: “I’m very sorry, ma’am. The event is already going on, and all of these people have paid to attend.”

    Guest: “They’re disturbing my children! They have weapons! They’re dangerous freaks!”

    Me: “We wouldn’t allow real weapons on the convention floor. All weapons have been checked, and all of them are props. I can assure you that no one here will harm your children with their weapons.”

    Guest: “You’re lying! You’re just covering up for this… cult! It’s a cult of dangerous freaks with weapons!”

    Me: “Ma’am, there is no cult activity.”

    Guest: “If it’s not a cult, then why are they painted grey? And why are they wearing devil horns? They’re the headmasters of the cult!” *motions to a nearby group in costume*

    Me: “They’re in costumes. This is an anime convention. Many people dress up in costumes. That group is dressed up as characters from [popular webcomic]. They’re not a cult.”

    Guest: “You’re lying! They’re a devil-worshipping cult! They’re going to wait until midnight, then sacrifice all the virgins to Satan!”

    Me: “Actually, the only thing happening at midnight tonight is the convention’s dance.”

    Guest: “A dance with the devil! You even admitted it! They’re a cult of devil-worshippers!”

    Me: “I never said that.”

    Guest: “And them, over there! In the animal costumes!” *motions to a group of people in mascot suits* “They’re going to perform strange sex acts on innocent people at the cult meeting tonight! How dare you let this happen?!”

    Me: “Ma’am, if you would listen to me—”

    (There is now a long line of people waiting to be helped behind her, most of whom look upset with the way this guest is talking.)

    Guest: *turns around to the people in line* “Don’t check into this hotel! They let crazy cults of devil-worshippers bring weapons in to sacrifice virgins and then have sex!” *runs off*

    Next Guest in line: “…Heh. Normal people are funny. Can I please have some extra towels?”

    Your Bigotry Is Kilting Me

    | Portland, OR, USA | Bigotry, Top

    (I’m working at the entrance of a local heritage fair when a white pickup truck pulls up. The driver, a large middle-aged man, gets out and stomps towards my desk.)

    Customer: *slams his hands on the table* “What the f*** do you Mexicans think you’re doing?”

    Me: *confused* “Sir, we—”

    Customer: “Look, I don’t want you d*** w******* here in the first place. I want you all back over the border where you belong!”

    Me: “Sir, I’m going to have to ask you to leave. You’re being very offensive, and this is—”

    Customer: “But if you’re going to come to my godd*** country, you’re going to act like real Americans and not fly those f***ing Mexican flags and speak that s***-eating language, and you aren’t gonna celebrate being a bunch of f***ing foreigners!”

    Me: “Security to entrance!”

    Customer: *jumps back into his car and starts driving off* “Go back to Mexico!”

    (The racist driver never returned. The heritage event in question, by the way, was the Scottish Highland Games.)

    A Knight In Patrolling Armor

    | Costa Rica | Awesome Customers, Bigotry, Top

    Me: “So, your total is going to be of 30 thousand colones (60 USD). Here you go, and have a nice day.”

    Customer: “Oh, you’re so nice. Thank you, too. I was wondering if you could do something else for me?”

    Me: “Sure, what is it?”

    Customer: “I was told at my church that they needed more members, and I was asked to bring a few. Would you mind to come?”

    Me: “Well, I apologize, but I wouldn’t like to.”

    Customer: *gets defensive* “Why? Don’t tell me you think we’re all cultists that don’t care about God!”

    Me: “I’m sure you’re not, but I don’t want to go.”

    Customer: “Why the h*** not, then? I already told you we’re nice people, so why don’t you go?!”

    Me: “Ma’am, if I offended you I apologize, however I don’t want to go. It’s not because you’re nice people or not; it’s because I’m an atheist.”

    Customer: “So, you don’t believe in God, is that it? Well, f*** you! You’re going to Hell! What are you going to tell me next, that you’re a f***ing queer?”

    Me: “In fact, I am a homosexual, but—”

    Customer: “That’s all I needed to know! Being gay is a sin!”

    Me: “Ma’am, I’m going to have to ask you to leave.”

    Customer: “F*** no! You’re kicking me out because I’m a Christian! That’s illegal, and it’s bulls***!”

    (At this point, a man behind her speaks up. Note that he is a police officer in full uniform.)

    Officer: “No, he’s kicking you because you already paid and you’re disturbing the peace. So, I’m going to give you my recommendation: Leave now, or I’ll arrest you.”

    Customer: *suddenly pales and leaves without saying a word*

    Me: “Thank you very much, Officer. Now, how may I help you?”

    Officer: “Actually I didn’t need anything. I was just patrolling when I heard the conflict. However, now that you mention it…” *he blushes a little* “…I need to ask, would you go out in a date with me?”

    Me: “…Of course!”

    (The officer and I have now dating for nearly half a year.)

    My Dog Thinks You’re Nuts

    | Boston, MA, USA | Bigotry, Pets & Animals, Top, Wild & Unruly

    (I work at a dog park, and I get to bring my Great Dane to work with me. Most of my regulars know and love my dog, and he has his own little fan club. My Dane is an obedience champion and has a vast vocabulary of verbal and hand signal commands, including “shake”. However, because of his height, if someone asks him to “shake”, they usually get smacked for their troubles. An unpleasant new visitor to the park begins making disparaging comments.)

    New Visitor: *to me* “Border Collies are a real man’s dog. If you aren’t smart enough for a collie, you get something like that!” *points at my dog*

    Me: “Excuse me, but that’s incredibly rude.”

    New Visitor: “See? What did I tell you? Only a stupid woman would own a stupid dog like that!”

    Regular #1: “Actually, that dog is brilliant.”

    New Visitor: “Whatever. I bet he doesn’t even know how to shake hands.”

    Regular #2: *smiles* “Oh, please try…”

    New Visitor: *to my Great Dane* “Shake!”

    My Great Dane: *smacks him in the crotch*


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