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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Stamping Out Equality

    | Traverse City, MI, USA | Bigotry

    (I am working a slow late night at the service counter. A snobbish woman comes up for some stamps.)

    Customer: “I would like a book of forever stamps.”

    Me: “Okay, no problem. That’s $9.00.” *hands woman stamps*

    Customer: *looking disappointed* “Is this the only design you got?”

    Me: “Yes, is there a problem with this design?”

    Customer: “Yes, these quotes on them… I don’t like the fact that say equality. I don’t believe in equality.” *walks away*

    Getting Owned By The Owner

    | USA | At The Checkout, Bigotry

    (I work in a privately owned bookshop, and the shop owner/manager has very little patience for rude customers. He’s generally not unkind about it unless you upset other customers, though. He actually owns the property where the shop is located, and rents neighboring spaces to other businesses.)

    Customer #1: *to another customer* “You have a very nice a**!” *tries to grab her*

    Customer #2: *alarmed and backing away* “Don’t touch me!”

    Customer #1: “God, you feminist c***s need to learn to take a d*** complement! Besides you can’t f***ing tell me what to do, I’ll touch you if I godd*** want!” *tries to touch her again*

    Me: “Sir, I’m going to have to ask you to leave.”

    Customer #1: “What’re you going to do about it? You’re only a woman, you have no right to tell me what to do. I have more rights than you! I’m better than you!” *tries to hand me a slip of paper* “Get me that book, slave!”

    Me: *refusing to take it* “You need to leave, sir.”

    Customer #1: “Get me your manager, stupid w****!”

    Manager: *approaching from behind, and speaking firmly to Customer #1* “Get out.” *to Customer #2* “I’m so sorry. Please let me know if there’s anything I can help you with.”

    (Customer #2 starts to tell him what she’s looking for, handing him a reading list, but Customer #1 isn’t done yet.)

    Customer #1: “Hey, who do you think you are, buddy? Do you even know which book this is?” *waving the paper at him*

    Manager: “I’m fairly certain everyone over the age of 12 knows what book that is.” *frowning* “I thought I told you to get out.”

    Customer #1: “Only the property owner can tell me to leave!”

    Manager: “Well even if that were true, I do own this property. So, you have two options. You can say good bye and leave, or you can just leave, which I would prefer.”

    (Customer #1 leaves, embarrassed. However, he remains in the parking lot, so afterwards my boss walks Customer #2 to her car. I ended up having to call the police to get rid of Customer #1.)

    Man Up And Let A Woman Fix It, Part 2

    | FL, USA | Bigotry

    (I am tech support for a major manufacturer, in one of the higher tier, specialized queues for technical issues. We do hardware and software support. I am also one of the very few females in the division.)

    Me: “Thank you for calling [manufacturer], special tier support. My name is [name]. How can I help you today?”

    Customer: “F***ing b******t, another f***ing call director! Look, honey, I need special tier support.” *he puts emphasis on this, as though I am stupid*

    Me: “Yes, sir, you have reached that support. How can I assist you?”

    Customer: “Ugh, fine, I’ll tell you, you won’t know how to fix this, and then I’ll get stuck on hold or transferred again.”

    (He proceeds to outline a very basic problem, involving a quick reset of his memory to solve the issue, and have him back up and running on the spot without further incident.)

    Me: “Well, I am very glad to have gotten you up and running again, especially without any delays! So, is there anything else with which I can assist you today?”

    Customer: “No, and you didn’t assist me, you got some real tech, some guy standing behind you, telling you what to do, I just know it. Just let me talk to them so I can tell them what a great job they did.”

    (All this is said loudly enough that, though I am on a headset, my supervisor, who sits about 10 feet from me, hears it. They have wandered over, asking to talk to the customer.)

    Me: “Well, sir. I didn’t have anyone helping me, but if you wish, I can hand you over to my supervisor for your feedback.”

    (The customer agrees, and I hand him over to my supervisor, who greets him, then listens in shock as the customer loudly and repeatedly berates both me and him. He calls us both liars when told I helped him unassisted, and starts cursing and using obscenities enough to finally ruffle me. A break finally comes in this long enough for my supervisor to get in his own input…)

    Supervisor: “Well, sir. Now that you have that all out of your system, I do feel the need to tell you this; not only did she help you unassisted, and I can assure you of that, as can every other tech here, I frequently go to her, and refer other employees to her, as she is one of the most knowledgeable techs we have, as well as one of the best with people.”

    Customer: “Okay, whatever! I know you guys are going to just keep lying to me anyway. We all know girls can’t do anything but cook and whatever!” *hangs up*

    (Thankfully, I got an extra 15-minute break that day because of that call and keeping my cool despite the verbal abuse throughout!)

    Related:
    Man Up And Let A Woman Fix It

    Taking The Big Out Of Bigotry

    | Orange, NJ, USA | Bigotry, Religion, School, Top

    (I am female. My girlfriend picks up my teen niece from school and they meet me at my job everyday. On this day, my niece’s school has a “Pride Day”, so my niece is dressed in purple and has a rainbow-colored band around her upper arm. A customer has noticed.)

    Customer: “Excuse me, young lady. Are you gay?”

    My Niece: “No, ma’am. Why do you ask?”

    Customer: “Because your band says ‘gay’ on it.”

    My Niece: “Oh! It actually says ‘I support gays’. Today was Pride Day at my school. That’s also why my band is rainbow and I’m wearing so much purple.”

    Customer: *very loudly* “You will go to Hell for telling people to sin! You are encouraging people to disobey God!”

    My Niece: “To be honest, ma’am, I am an atheist. But my school’s principal is Christian and he announced the Pride Day.”

    Customer: “You will burn in Hell! How does your family feel about you disobeying God’s word?”

    My Niece: “Actually, my parents are okay with me being an atheist. Also, you see that lady over there who helped you?” *points to me* “She’s my aunt, and that woman there—” *points to my girlfriend* “—is her girlfriend, and they’ve been together for 14 years. They’re also Christians.”

    Customer: “Heathens! Filthy, devil-worshipping heathens is what you all are! You will have to face God one day!”

    (My niece has been smiling throughout this whole exchange, as if she’s completely unbothered by the customer’s comments.)

    My Niece: “Ma’am, correct me if I’m wrong, but don’t Christians believe that God loves all His children? And isn’t Christianity about ‘loving thy neighbor’? If that’s true, why are you such a closed-minded, air-headed bigot who tries to use religion as a weapon? I think you are just using being Christian as a mask for your hatred. Unless what I’ve just said is false, I don’t think you know what it means to be Christian.”

    (The customer was rendered speechless and stormed out the door, almost leaving her bags behind until my niece kindly reminded her.)

    Ignorant About Immigrants

    | St. Louis, MO, USA | Bigotry, Language & Words

    (All of the signs in our store are both in English and Spanish.)

    Me: “Welcome to [store name]. How can I help you?”

    Customer: “Yeah, I wanna know why the h*** you people cater to them Mexicans!”

    Me: “I’m sorry your feel that way, sir. But it is company policy that we post in multiple languages; we even have a phone line that can translate for our customers. We consider it good customer service.” 

    Customer: “That is bull! We are in America and people should speak American!”

    Me: *getting ornery* “Well, sir, even I don’t speak American. I speak English.”

    Customer: “You are one of those Brits! Probably came here to take a good American job just like the rest of them!”

    Me: “No sir, I’m not British. I was born and raised right here in Missouri.” 

    Customer: “Then why don’t you speak American?”

    (At this point my coworker, having overheard everything, steps in.)

    Coworker: “Because ‘American’ isn’t a language.”

    Customer: “Yes it is! You d*** foreign people are taking over! I’m never shopping here again!” *leaves*

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