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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Gotta Catch Them All Ages

    | Panama City Beach, FL, USA | Awesome Workers, Bigotry, Geeks Rule

    (I am at a game store to get a case for my new DSi I got for Christmas a few days ago. I see the case I want, but I’m too short to get it.)

    Employee: *reaches up and gets it for me* “Here you go, little lady.”

    Customer: “That for your kid, girl? You should be ashamed, having one at your age!”

    Employee: “Dude, she’s in here all the time, it’s for her. Now, [my name] need anything else?”

    Me: “I think I’ll look at the used games.”

    Customer: “Just a poor, single mother. Should be ashamed.”

    Cashier: “Sir, please stop harassing her.”

    Me: “Are the pre-orders for the new Pokèmon game out yet?”

    Employee: “Nope, not until—”

    Customer: “She must be a mother! What teenager plays Pokèmon?”

    Cashier: “Well, I’m thirty two and I play.”

    Employee: “Twenty-eight. Love Heart Gold and Soul Silver.”

    Me: “Twenty. I also play Epic Mickey. With my father. Who is right outside.”

    (I gesture out the window. My dad isn’t very strong, but he looks it, and is rather tall.)

    Customer: *leaves, embarassed*

    Cashier: “So, how did you like [game I bought in the summer] when you were abroad?”

    Me: “Epic. Thanks, guys.”

    Cashier: “You’re a regular, [my name]. Oh, hey, [employee] did you show her the new controller?”

    (It ended up being a good trip!)

    Coffee, Strong, And Proud

    | Concord, NH, USA | At The Checkout, Awesome Customers, Bigotry, Top

    (Note: during the course of this conversation the customer uses several degrading terms for people of Middle-Eastern and African descent.)

    Customer #1: *slaps a $10 bill on the counter* “I’ll have a pack of [racial slur] delights.”

    Me: “Excuse me?”

    Customer #1: “You know, [different racial slur] specials! You know, the cigarettes the [yet another racial slur] make!”

    Me: “You mean Camels?”

    Customer #1: “That’s what I said I wanted, isn’t it?”

    Me: “Not even close. You used several highly offensive racial slurs, but not once did you ask for a pack of cigarettes.”

    Customer #1: “Whatever. Just get me the f***ing cigarettes!”

    Me: “Yeah, that’s not happening. I’m exercising my right to refuse you service. The door’s right over there, have a nice day!”

    Customer #1: “You’re kidding, right? What the f*** is your problem?”

    Me: “It’s simple, really. If someone is bothering other customers, I am required to kick them out of the store. Your crude and abusive language is clearly bothering the customers in line behind you, so there you go. Goodbye.”

    Customer #1: “What the f*** is wrong with you! What’s wrong with calling a [slur] a [slur]? They’re all f***ing [slurs], and you’re all a bunch of f***ing b****ds. You hear me? You’re all—”

    (At this point Customer #1 turns around to yell at the other people in line, but cuts off as he catches sight of the customer right behind him. Customer #2 is a male African-American that could accurately be described as ‘terrifyingly enormous’. It should also be noted that one of the slurs Customer #1 has been using was aimed at African-Americans.)

    Customer #1: “Whoa, man. I said ‘sand [slur]‘. I don’t have any problem with you!”

    Customer #2: *stares down at Customer #1* “Lemme see if I’ve got this right. You’re a loud-mouthed, ignorant, bigoted a**hole, but that shouldn’t bother me because you don’t have a problem with me specifically?”

    Customer #1: “Uh, yes?”

    Customer #2: “Uh, no. The nice man behind the counter asked you to leave the store. I suggest you do so before I decide you need some help getting through the door.”

    (Customer #1 immediately flees out the door, allowing Customer #2 to put his four coffees on the counter.)

    Customer #2: “Just the coffees, my friend.”

    Me: “Dude, the look on that guy’s face was one of the funniest things I’ve ever seen. For that, and for helping me out, your coffee is on me.”

    (The next day I told my manager what happened. After reviewing the security tapes (and laughing for a good 20 minutes) she gave me a nearly half a box of free coffee vouchers to give Customer #2. When I quit two years later, he still hadn’t run out of them.)

    So Pho, So Crazy, Part 3

    | USA | Awesome Workers, Bigotry, Food & Drink

    (I work at a small snack bar in a sports center. We have just hired a new cook who is of Asian descent. I am on light duty, as I’d sprained my ankle the day before and the new guy stayed after he was scheduled to help. One of my regulars walks in, and when he sees the cooks he turns towards me with a disgusted look on his face.)

    Customer: “What’s this? Since when did you guys start hiring [racial slur]?”

    Me: “Excuse me?”

    Customer: “Who is this [racial slur] they’ve got in the kitchen now? You gonna start serving egg rolls or something?”

    Me: “Okay, number one, [coworker] is Vietnamese, not a [racial slur]. Not that it matters, because number two, he was born here, so therefore he’s an American. And number 3, I wish we would start selling egg rolls because [coworker] makes the best d*** egg rolls I’ve ever tasted. Now you can go buy your drink from one of the machines because your money isn’t welcome in here today.”

    (The customer stands there with his mouth open in shock for a minute before he turns on his heels and walks out. My coworker walks out as he is leaving.)

    Coworker: “Oh wow, what was his problem?”

    Me: “He’s just mad because I refused to serve him any egg rolls.”

    (Thankfully, the customer later approached my coworker and apologized.)

    Related:
    So Pho, So Crazy, Part 2
    So Pho, So Crazy

    Call Back To The 1940s

    | UT, USA | Bigotry

    (I am a female. I work at a call center where we take care of Internet, cable, and home phone problems. If we don’t have a number from a customer, we can’t look up their account. If they don’t give us am alternate number (like a cell phone) we cannot call them back.)

    Me: “Thanks for calling tech support. Can I get your 10-digit telephone number, please?”

    Customer: “Nope! Get me a supervisor right now… a male supervisor.”

    Me: “Oh, I’m sorry, sir. They are currently in a meeting, but I’m sure I can assist you. Can I get an alternate number in case we get disconnected?”

    Customer: “Sure as h*** can’t! Get me a supervisor now. I don’t care how long it takes.”

    (After about 5 minutes of at least trying to pull up his account and get an alternate telephone number, I eventually give up and go get a supervisor. Keep in mind we have no info from him, and therefore have no way to call him back.)

    Me: “Okay, sir. I have my supervisor here.”

    (I put the customer on mute while I hand my supervisor my headset. However, my supervisor accidentally hits ‘power’ instead of un-mute, hanging up on the customer.)

    Me: “Did you just hang up—”

    Supervisor: “Shut up. It’s been a long day. Do we have a call-back number?”

    Me: “Nope!”

    Diolch yn fawr Very Much

    | Porthmadog, Wales, UK | Awesome Workers, Bigotry, Language & Words, Top

    (I am a customer in a store, queuing at a till being worked at by my friend. I always try to be polite, and if I see a customer has more groceries than me, or looks busier than me, or is elderly, I always offer them to take the place ahead of me when it’s my turn next at the checkout. I live in a Welsh-speaking area so normally ask in Welsh first, then repeat in English if the other person does not understand.)

    Me: *in Welsh* “Hello, sir. Would you like to go next to the till? I don’t mind waiting.”

    Elderly gentleman: *in English* “DID YOU JUST SWEAR AT ME?”

    Me: *in English* “Not at all, I was simply trying t—”

    Elderly gentleman: “I can’t stand you young Welsh people. You think that because you have your own private little language that you can just swear and joke about us tourists. I’ll tell you what, missy, I bet you don’t have a job, you’re probably on benefits. The only people who have jobs around here are here to support tourists like me, who come here out of the kindness of our hearts to inject some money into your miserable, pathetic little local economy. I’ll not have it! I deserve better!”

    (Hearing this, my friend and coworker speaks up in my defense.)

    Coworker: “Actually, sir, she was just asking if you’d like to go next in the queue. Because this isn’t the regular tourist season, she was asking in Welsh. And for your information, she is also English. She’s been learning since she got here to Wales as she thinks it is important to preserve the local heritage. Now, will you take advantage of this girl’s generous offer to go first and let everyone else get on with their day, or will I call a manager and ask you to leave the store owing to your somewhat racist behaviour?”

    (The customer goes red, and slides in front of me in the queue. My coworker would not finish his transaction until she had taught him to say ‘please’ and ‘thank you’ in Welsh.)

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