Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

Are Jew Crazy?!

| San Diego, CA, USA | Bad Behavior, Bigotry, Holidays, Religion

(It’s mid-morning on Black Friday. A jovial customer comes in, hits on the young lady I’m ringing out, and then walks around the counter after being rejected. He sees my coworker.)

Customer: “Hey! Hey, man. Are you Jewish?”

Coworker: “What? No?”

Customer: “Oh, good. So you’re American!”

Coworker: “…what?”

(The customer then quite happily left the store.)

Welsh Excuse Me

| Wales, UK | Bad Behavior, Bigotry, Language & Words, Tourists/Travel

Customer: “WHY ARE ALL YOUR TOWN NAMES STUPID? CAN’T YOU SPELL?!”

Me: “Sir, please don’t shout. The town names around here are in Welsh, because you’re in Wales. I’m sorry if this offends you.”

Customer: “It’s not just offensive. It’s f***ing stupid!”

Me: “Sir, please don’t swear. The town names are part of our unique history. They tell us about our heritage.

Customer: Well your heritage f***ing sucks.

Me: Sir, can I actually help you with anything, or did you just come here to tell us that you don’t like Wales?

Customer: You all need to be more English. *leaves*

Coworker: Well… at least you didn’t need to ask him to leave!

I Don’t Speak Racist

, | USA | Awesome Workers, Bad Behavior, Bigotry

(One of my teammates is calling me to transfer a customer’s call. I’m born and raised in California. She is of Asian descent, and although her English is quite good it’s not her first language and she has her native accent.)

Teammate: “My customer says he wants to talk to an ‘American.’ He won’t talk to me at all.”

Me: “Seriously? It still amazes me how bigoted some people can be. I’m sorry; I’ll be GLAD to take the call.”

Teammate: *trying to stifle the tears brought on by the customer’s abusive comments towards her* “Thank you; I’ll bring him on.” *pause* “Sir? I have my banker [My Name] on the line. He will be taking your call from here.”

Me: *with a very slight Eastern Indian accent* “Hello, thank you for calling [Bank]. How may I help you today?”

Customer: What the f***! I said I wanted to talk to a god-d**** American! I DEMAND that you get me a blue-blooded American on the phone, RIGHT NOW, or you are going to be in a WORLD of hurt. NOW!”

Me: “I’m sorry you feel that way. The person that transferred your call to me was BY FAR one of the most qualified bankers we have, and—”

Customer: “YOU SHUT UP! GET ME AN AMERICAN NOW, or I swear to god, you’re NOT going to like what comes next!”

Me: “I’m as American as they come. Born in the US, and lived here most of my life. Unfortunately, I don’t share your ridiculously myopic, bigoted views on other cultures, and find it unlikely that we’re going to be able to communicate.”

Customer: “What?!”

Me: “We just don’t speak the same language. I don’t feel—”

Customer: “Hey! I talk English, just like you! I’m not gonna let one of those [racial slur] or [even worse racial slur] look at my—”

Me: “—see, that’s just it. I don’t speak that language. Since we don’t offer language translation services for your particular language, I’m afraid I’ll have to disconnect at this point. Have a great day, and thank you for calling [Bank].”

Customer: “Hey! Wait! I need—” *click*

(One of the supervisors (that doesn’t like me much) listens in on the call, and afterwards immediately reports me to management. The next day, I get pulled into a closed-door meeting with the center’s head-manager.)

Manager: “I’m sure you know why you’re here. This was completely inappropriate; you know very well that ALL customers are due the same level of service, no matter what their particular beliefs are, and what you did was so out-of-bounds, I’m not even sure where I would start in filling out the paperwork to let you go. So, since I don’t know where to start, I suppose it wouldn’t make much sense to even try. That being said, PLEASE keep yourself in check. We’re a professional organization, and our customers expect the utmost respect from us when they call, okay?”

Me: “Yeah. I’m sorry. If it happens again, I’ll just get a supervisor.”

Manager: “Sounds good. Glad we had this talk. Hey, on a more personal note – good job! Don’t EVER do it again, but good job. All the managers have listened to it, and we were all rolling with laughter – we couldn’t believe that you stood up to him like you did. Just… you know; don’t do it again.” *wink*

Fixing For A Fixing

| London, England, UK | At The Checkout, Awesome Customers, Bigotry, Family & Kids

(In my local supermarket, there’s a very nice chap who usually works behind the tobacco counter. I have no idea what his preference is, but he’s obviously flamboyant and camp. He’s also always very friendly and helpful to everyone.)

Angry Customer: “God, that f****** [homophobic slur] is so slow!”

(Everyone else in the queue turns in astonishment, not sure that they just heard that. The angry customer continues ranting:)

Angry Customer: “Those d*** gays; they’re everywhere! I don’t know what’s wrong with—OW! OW!”

(We all look down to see a five year old standing there, kicking the ranting guy hard in the shins, repeatedly.)

Child: “You’re—” *kick* “—not—” *kick* “—a—” *kick* “—nice—” *kick* “—man—” *kick*

(The angry customer grabs the child, to the complete shock of everyone watching, at which point he is tackled by several people.)

Angry Customer: “I have my rights! I have been assaulted!”

(The police arrive very quickly, and calm the situation.)

Policeman: *to angry customer* “Well, we’ve heard from all these people that you grabbed and then tried to hit that little girl. Is that true?”

Angry Customer: “I demand you arrest her! She attacked me! She’s guilty of assault!”

Policeman: “She’s five! She can’t legally commit any crime. You, on the other hand, have assaulted a small child and are now under arrest.”

(The best bit of the entire story? Various people offered to buy the little girl some sweets.)

Little Girl: “No! I don’t want sweets. I want this!”

(She has a cheap 50-piece toolset with screwdrivers, pliers, and so-on. We confirm with her mum that it is okay to buy that for her at that age.)

Mum: “Sure, why not? You’ve already seen that she likes fixing things.”

Don’t Hate All Men, Just You

| USA | Bad Behavior, Bigotry

(I answer the phone and the most misogynistic guy I’ve ever talked to states he is on hold for a supervisor. I apologize and say he was misinformed he was holding for one, ask for his account number, and offer to help him.)

Me: *after a few seconds of silence and no response* “Sir?”

Caller: “Yes, I’m holding for a supervisor. Are you one?”

Me: “No… This is the same operator you were speaking to. As I explained, I can’t transfer you to a supervisor. If you’d like to speak to one, I’ll need your account number so I can—”

Caller: “—I’m not giving you my account number. That’s private information. Now, put an adult on the phone.”

Me: *thinking its going to be one of THOSE calls* “I am an adult, sir. I’m 38.”

Caller: “Sure you are.” *talking to someone in the background* “I’ve got some man-hating idiot lesbian on the phone who won’t help me. She talks like an ignorant d***.”

Me: *mouth open in shock* “Sir, if you can’t be professional—”

Caller: “—Look, I want to speak to a supervisor. I know you must hate men, and I don’t need to take your abuse. If you want to abuse someone go home and abuse your girlfriend.”

Me: “Sir, there is no need for how you are talking to me. I am trying to assist you. May I please have your account number?” *dead air for about 10 seconds on the line* “Sir?”

Caller: “Yes, I am holding for a supervisor. May I please speak to one?”

Me: *wishing I could reach through the phone to slap him* “I heard you the first few times you said that, sir, and I still can’t transfer you to—”

Caller: “—Look, I know you are an ignorant d*** who isn’t capable of doing this job. Be a good girl and transfer me to someone who is an adult and know what they are doing so you can go home, abuse your girlfriend, and look for a job at McDonald’s where you might actually be qualified to work.”

Me: *struggling hard to remain professional myself* “Sir, if you can’t be professional I will have to end the call. I am trying to assist you. If you want to speak to a supervisor, I need to have your account number so I can issue a call back.” *silence on the line again* “Sir?”

Caller: “Yes, I’m holding for a supervisor. Did that d*** finally transfer me to one?”

Me: *finally had it* “Sir, it’s still me and I heard you the first few times you said that. I am not transferring you to a supervisor. If you won’t give me your account number and speak to me politely, I will have to end this call.”

Caller: “Don’t you talk to me like that, you d*** b****. I’m not giving you my account number so you can steal my info! Put a f****** adult on the phone like a good little lesbian. Don’t know why they hired a r***** like you. You probably are too dumb to work at McDonald’s, too. I want a supervisor. NOW.”

Me: “I’ve warned you multiple times about how you’re talking to me. You are refusing any assistance I can give you and you are being vulgar. Thank you for calling. Have a nice day. I am disconnecting the call.”

Caller: “Don’t you dare—”

Me: *doesn’t let him finish and hits the release button*

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