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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Enough To Put You Off The Men-u

    | Houston, TX, USA | Bad Behavior, Bigotry, Top

    (I work in a fine dining steak house. A group of middle-aged men have had a bad experience, so the manager asks me to deliver port and cigars on the house to them on the patio.)

    Me: “Hello, gentlemen; we’d like to offer these to you on the house. I understand your experience wasn’t what you expected of us and we sincerely apologize.” *begins handing out the items*

    Customer #1: “Well, look at you. How about you give us a little spin around?”

    Me: “Umm… no. I’m all right, thanks.”

    Customer #2: *laughs* “Oh, are you ‘one of those?’”

    Me: “Sir, if you’re suggesting I’m a lesbian, no. However, I’m not exactly sure what my personal preferences have to do with you.”

    Customer #1: “No need to get uppity, honey! So, what’s it gonna take for you to come hang out with us when you get off?”

    Me: “I beg your pardon? Are you asking how much I am? If so, you can’t afford it.”

    Customer #1: “Oh, I’m pretty well off, darlin’.”

    Me: “There’s not enough money in the world, sir.”

    (The group laughs.)

    Customer #1: “Fine. Well, where’s a good gentleman’s club around here? Maybe you can meet us there later and see where this goes.”

    Me: “Sir, I don’t frequent those establishments personally. You may find one on your own time. Secondly, you have chosen to be misogynistic and sexually abusive to the only feminist in this entire building. Think about that. Third, I have never known any true gentlemen who visit strip clubs regularly, which you seem to do. Have a good evening.”

    (My manager’s response? ‘They’re only playing around!’ Needless to say, I quit shortly after that!)

    Doing Customer Service A Disservice

    | Australia | Awesome Workers, Bigotry

    (I am called up to do a price check on an item from my department. There is a long line of customers, but several serving staff. One of them is a lovely young girl wearing a Muslim headscarf who is trying to help a cranky looking old woman. My coworker is visibly upset.)

    Me: *to my coworker* “Hi! What do you need a price che—”

    Customer: “That [racial slur] is trying to rip me off! This [very expensive crystal decanter set] was meant to be $30. There’s a sign over there!”

    Me: “Okay, look, you’re going to need to use appropriate language in this store if you want any of us to continue serving you. Now, I know for a fact that this set should be around the $200 mark. See, it has the original price here of $299? There is no way it would be $30.”

    (The customer argues with me a bit until I ask her to show me the sign. She grumbles all the way about me being unable to do my job and making a poor old woman walk to the back of the store. We get to the crystal section, and she points triumphantly to a large sign on top of the stand.)

    Me: “That says 30% off the marked price of all crystal-ware.”

    Customer: “Exactly! You’d better give it to me for free because it scanned wrong. I’ve been dreadfully inconvenienced by you. What terrible customer service!”

    (She continues in this manner all the way back to the register, where she again begins making loud racial comments about my Muslim coworker, who I see walking away from the registers. The other customers in line are clearly uncomfortable. I agree to call my manager down, but for different reasons than what she thinks.)

    Customer: *spots the manager* “A-ha! I’ve been waiting for you! I want you—”

    Manager: “Get out.”

    Customer:Excuse me?”

    Manager: “[Coworker] just came out to me in tears because you were making disgusting comments about her. We don’t tolerate your type in this store. Now get out before I call security.”

    Customer: “Well, I never—”

    (The other customers in line begin clapping or adding their own comments. She eventually storms out, but we had to have her removed from the store twice later that day!)

    Someone’s Been Pumpkin At The Gym

    | Cleveland, OH, USA | Bigotry

    (I work in a grocery store, and we’ve just gotten some very large pumpkins for the fall season. I am a female.)

    Customer: “Excuse me, is there a man working here who could help me out?”

    Me: “Um, he’s somewhere around here. What did you need?”

    Customer: “Well, I really want that big pumpkin, but it’s so heavy and I can’t lift it.”

    Me: “Oh, I can get it for you!”

    (The customer puts her hand on my arm to stop me as my male manager walks by.)

    Customer: “You, can you help me with this pumpkin?”

    Manager: “Are you kidding me?! She’s much stronger than I am!”

    (I get the pumpkin into her cart with ease, and she doesn’t say a word to me.)

    Me: “There you go, ma’am. Have a nice day!”

    Getting Them Back Is True Therapy, Part 2

    | Melbourne, VIC, Australia | Awesome Customers, Awesome Workers, Bigotry, Health & Body, Top

    (We have a regular customer who was diagnosed with breast cancer and had lost all her hair from the Chemo. She is only 17 at the time. Everyone who goes to the shop more than once knows her. I’m a barista who is out the back getting ready for my shift in few minutes. Three very obnoxious customers came in and began to talk very loudly at the end of a mildly long line.)

    Customer #1: “Ugh, why did we have to come to this hipster place? It’s so trashy!”

    Customer #2: “I know! Everyone is so stuck up with their MacBooks and iPads! Like, get a life!”

    Customer #3: “And everyone looks so ugly! Look at that girl in the corner! She has no hair!”

    Customer #2: “That’s because she’s super hipster! She does it for no other reason than because no one else is!”

    Customer #1: “Oh, my God! Ew!”

    (At this point pretty much everyone inside has heard what they’ve said and is looking in the general direction of the trio. Customer #3 seems to notice this and quietens up. Two police officers (both regulars) walk in and join the line behind the three customers. The three customers talk like this for another minute before one deliberately talks loudly enough for the whole place to hear.)

    Customer #1: “Hipsters are stupid! Your head looks retarded; I mean come on, who would want to be bald and ugly like you?!”

    (At this point, the girl in the corner starts to cry a little bit. Everyone around her begins to comfort her, but the barista loses his cool.)

    Barista: “No. You do not talk to her that way! Get out of my store! The three of you! You’re not welcome here! Ever!”

    Customer #1: “I’ve been waiting in line for 10 minutes (more like three) and I’m not leaving without my coffee!”

    Customer #2: “Yeah, we deserve our coffee!”

    (Customer #3 hasn’t said a word since she walked in, and begins to walk out and wait outside for the other two.)

    Customer #2: *to Customer #3* “Where are you going?! Don’t wuss out! We need to get our coffee before next class!”

    Barista: “Take your friends advice and, for the last time, leave.”

    Customers #1 & 2: “No!”

    Police Officer #1: “You two have been asked to leave by the gentlemen behind the counter. I suggest you do so.”

    Customer #2: “That hipster can’t make us leave!”

    Customer #1: “We have rights!”

    Police Officer #1: “So does everyone else here and you are violating them. You’ve visibly upset this poor girl who’s going through the toughest time in her life right now.”

    Customer #1: “As if! We go to Uni! We get way more stressed!”

    Police Officer #2: “We’re not here to argue with you. Either leave or you’ll both be arrested for trespassing since you’ve already been asked to leave twice.”

    Customer #1: “You cant f***ing do that! We haven’t done anything wrong and we’re not f***ing leaving until we get our f***ing coffee, you a**hole!”

    Police Officer #2: “That’s it, turn around, hands behind your back.”

    Police Officer #1: “Now.”

    (As the officers try to motion them to turn around, they resist and begin to try and push the officers away. After a bit more fighting, the unruly customers end on the ground, squealing with their hands cuffed. As the officers are radioing in for a car, everyone is comforting the girl in the corner, whose name is Hannah. However, they quickly begin laughing their heads off as Hannah herself is jumping up and down (in the literal sense) in her seat with the biggest smile on her face. Her father later comes in as news spreads and buys everyone a drink. A couple of years later, Hannah has beaten her cancer but remains bald for her own personal reasons. She’s still stops by every few weeks to chat and everyone loves her. Even the two police officers stop by at least once a week. We all refer to that as the day as ‘The Most Awesome Day Ever’.)

    Related:
    Getting Them Back Is True Therapy

    Christmas Housing Crisis

    | Vancouver Island, BC, Canada | Bigotry, Holidays, Theme Of The Month, Wild & Unruly

    (For Christmas, the bakery I work at makes elaborate gingerbread houses, complete with some reindeer, Santa, and a few trees. Understandably, the whole thing is rather fragile, and pricey, and we wrap them carefully and display them on top of the pastry case with signs requesting that customers seek help before handling them. A customer walks in and wanders up to the display case and starts to examine the gingerbread houses. As Christmas is busy, my coworkers and I are not paying attention, she ends up breaking the reindeer and some trees in one of the gingerbread houses when she handled it.)

    Customer: “Excuse me!”

    (There’s a line of ten people in front of her, so we politely but quickly ask her to step in line. She shakes the very fragile gingerbread house at us.)

    Customer: “Excuse me! I want to buy a gingerbread house! This one is broken!”

    (As the most senior front end employee, I end up walking to the front and helping her.)

    Me: “I’m terribly sorry. We have others.”

    (I start to reach for an intact one, but she shakes the one she’s holding, breaking it further.)

    Customer: “No! Those ones are probably just as stale as this one. That’s why it broke! You shouldn’t be selling your customers such cheap product.”

    Me: “No, ma’am, it broke because you’ve been shaking it. I can assure you that they were all put together yesterday.”

    Customer: “Real gingerbread doesn’t break like that! I want to speak to your manager!”

    Me: “I’m the worker in charge tonight, ma’am, and I can assure you that, when shaken, gingerbread breaks like most other pastries.”

    (She fumes and reached for another one. I quickly intercept and, after a few bitter words, she allows me to take down the gingerbread house she wants. Before letting her touch it, though, I turned it carefully so she could see that it was all intact. I then ring her in, charging double, which she was quick to jump on.)

    Customer: “What? They’re $45 dollars! I will not pay $100 for a gingerbread house!”

    Me: “No, ma’am, the broken ones are $45. Some people prefer them in bite size pieces. The intact ones take much longer to prepare, so we have to charge extra.”

    Customer: “This f***ing store is a godd*** disgrace! Owned by an Arab!” she’s referring to the head pastry chef who is Filipino* “-and a f***ing c****!” *referring to me, as I’m half-Chinese*

    (She throws a $100 bill on the counter and storms off, almost knocking an elderly man to the ground when she opens the door to leave. I ended up using the extra $50 to buy the other customers hot drinks, and passed out the broken gingerbread to accompany the beverages. Needless to say, we got some pretty amazing tips that night. The customer came back to complain later when the owners were around, but the head chef’s husband gave her a proper telling off when he heard her refer to his wife as an Arab.)

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