Category: Bigotry

This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

His Attitude Needs A Converter

| Watertown, MA, USA | Bigotry, Technology

(I am the only female in the electronics department of a large retail store. A young male customer comes in.)

Me: “Hello, sir. Can I help you find something?”

Customer: “Er, um, actually if you don’t mind, could I perhaps speak to someone a bit more… male?”

Me: “Why of course, sir. Give me one moment.”

(I find my direct supervisor. I let him know that the customer wants to speak to someone more ‘male’.)

Supervisor: “Hello, sir. I understand you have a question for me?”

Customer: “Yes. I was wondering if you sold any televisions that didn’t need a converter box.”

(My supervisor looks at me.)

Me: “If you purchase a television that was manufactured after 2004, a digital tuner is more likely to have been included in the design specifications. We can check for an Advanced Television Systems Committee input if you’d like.”

Customer: “Uh… so?”

Me: “An ATSC is often referred to as a ‘digital input’, which negates the need for an external antennae to capture an analog signal. When the conversion happens, it will be essential that the TV you wish to continue using have the ability to receive and translate digital signals.”

Customer: “Um…”

Me: “Furthermore, should you decide to utilize a Video Cassette Recorder, you would most likely find it beneficial to connect a converter box to translate the digital signal to an analog recording outlet.”

Customer: *blank look*

Me: “Any TV we sell has a built in digital tuner, so you don’t need a converter box. If you want to use a VCR with a new TV, you will need a converter box.”

Customer: *speaking quickly* “Um, thanks. Have a nice day. Sorry.”

(The customer proceeds to bow his head, tuck his hands in his pockets, and walk rapidly towards the front door.)

Supervisor: “Nice.”

The Booger-inning Of A Beautiful Friendship

| Hurst, TX, USA | Bigotry, Food & Drink, Top

(I’m a customer in line at a pizza place. Most of the employees are Spanish speakers, but for the most part are bilingual. The cashier speaks in heavily accented, broken English, but is very sweet.)

Me: “I’d like a slice of chee—”

(A customer storms up to the counter, and begins screaming.)

Customer: “I ordered my pizza five minutes ago! Why isn’t it ready?!”

Cashier: “It is cooking.”

Customer: “It doesn’t take five minutes to heat up a pizza! I want my money back, and I want my pizza right now!”

Cashier: “It is in the oven; it will be soon.”

Customer: “I can’t understand a word you’re saying! Get me your manager!”

Cashier: “I am the manager.”

Customer: “I can’t understand you! Are you even legal? I can’t believe this place hires w******s like you!”

(I have had enough, and decide to intervene.)

Me: “Ma’am, your pizza is still cooking. They prepare them totally from scratch when you order. Her race has nothing to do with how long it takes to cook pizza, and you owe her an apology!”

Customer: “I don’t have to listen to you, you… you… booger face!”

(She storms off without her pizza, and I got mine for free. The cashier calls me ‘booger-face’ every time I eat there now!)

This Round He Lost (In Translation), Part 2

| USA | Bad Behavior, Bigotry, Food & Drink, Holidays, Top

(There is a sizable line in the drive-thru. A rental car pulls up to order.)

Me: “Hi, welcome to [restaurant]; how can I serve you today?”

(The customer and his wife proceed to order. They order a lot of food. The customer has a thick French accent, and I have to ask him to repeat a few things.)

Customer: “How long is this going to take?”

Me: “Well, we’re kind of busy; it will take about 15 minutes.”

(I begin repeating the order back to the customer to verify that it’s right, but he pulls ahead while I’m still speaking. About 15 minutes later, he pulls up to the window. My coworker brings them their food when it is ready.)

Coworker: “All right, so I have [order] for you.”

Customer: “No, that’s wrong. We wanted [order].”

(My coworker is fairly new, so I decide to take over. I send the revised order to the kitchen and ask them to remake it. Five minutes later, the order is done.)

Me: “I’m sorry, sir. Here is your order.”

Customer: “That’s not all; we want milkshakes, too.”

(I am very frustrated with this customer, but I keep it under control and ring up the milkshakes. I took five years of French class in high school, so I can understand it fairly well.)

Customer: *to wife, in French* “This place is terrible.”

Customer’s Wife: “It’s so slow!”

Customer: “And that skinny white boy is very rude.

Customer’s Wife: “Don’t be mean; he’s probably not that smart.”

(They laugh, and continue making fun of me. I finish making the milkshakes, and walk over to the window with a beaming, ear-to-ear smile.)

Me: *in French* “Thank you for your business today.”

(The man makes eye contact with me. His eyes are nearly bulging out of his head, as he realizes I have understood every word he and his wife said. I keep my eyes locked on his, and maintain my ghoulish grin.)

Me: *in French* “It was a pleasure to serve you today.”

Customer: *drops milkshakes in wife’s lap and accelerates away*

Related:
This Round He Lost (In Translation)

Stereo-Typo

| USA | Bigotry, Technology

(I’m the customer service administrator. I’m the very last in line when customers ask to speak to a manager. Our tech support call center is located in India, but our headquarters, where I work, are in the States.)

Me: “Good afternoon, [company name]; this is [name].”

Customer: “Yes, I asked for a shipping label a couple days ago to send in my unit, and I haven’t gotten it yet. What’s the hold up?”

Me: “It looks like a shipping label was generated to be sent to your e-mail, but someone made a typo in your e-mail address. We sent it out via mail; sorry about that! It should reach you in a couple of days.”

Customer: “What?! D*** foreigners! How hard is it to type in an e-mail address? Your company is doing a disservice, shipping jobs that honest, hard-working Americans could have, over to India!”

Me: “The mistake was a simple typo, sir. Anyone could have made that mistake, American or otherwise.”

Customer: “That’s just a bull-s*** excuse! If you don’t want to take my word for it, fine. But you’re doing a disservice to this country!”

Me: “Sir, please stop cursing.”

Customer: “What? No, f*** you! Okay, what happens when I get the label?”

(I explain to him how to attach the label to the box and send the unit in.)

Customer: “No! That’s bull-s***! I have to do all this work, just to get a d*** piece of s*** unit that works! Your company is terrible and—”

Me: “Sir, if you do not calm down, I will hang up the phone.”

Customer: “What? Hang up? Fine! Hang up on me!” *hangs up*

The Four Pillars Of Bad Behavior

| Ottawa, ON, Canada | Awesome Workers, Bad Behavior, Bigotry, Food & Drink, Top

(I work in a poutine place downtown; we stay open until 4 am on weekends due to the nightlife. We never usually have an issue with drunk people.)

Coworker: “I’m sorry; we do not accept credit. Do you have another method of payment?”

Customer: “I will have you know I am the f****** niece of the owner, and he will have you all fired!”

Coworker: “Unfortunately, that does not address the issue at hand.”

Customer: “You f****** f**!”

(She continues to throw insults at my coworker, telling him to go back to Africa, despite him being Caucasian. He maintains his composure.)

Customer: “F*** you, just let me pay for my f****** food!”

(I am right around the corner, and am an African-American female. I decide to intervene.)

Me: “[Coworker] seems to have a lot more patience for your crap than I do. Our machines do not recognize credit cards, and that fact is completely irrelevant to his orientation. Moreover, the owner’s only brother isn’t even 30, and therefore cannot biologically have a daughter in her 20s. And that stuff about going back to Africa? You can take that up with me. Have a nice night!”

(The customer falls silent. The crowd parts as she exits the store.)

Coworker: “Wow, remind me not to p*** you off!”

Me: “Don’t worry; you won’t be seeing that again. It’s one thing to be so disrespectful, another to be a compulsive liar, another to be homophobic, and another to be racist. She needed a talking to!”

(All the customers who witness the incident tip us really well for dealing with her!)

Page 37/69First...3536373839...Last