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  • His Attitude Speaks Volumes
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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    Didn’t Have The Backbone To Say It

    | Sweden | Bad Behavior, Bigotry, Hotels & Lodging, Language & Words

    (I work in the front desk at a hotel. I have a small handicap which makes my back look a little wavy, but it’s no obstacle in normal life. We have more reservations than we have rooms. There are several concerts in the city, and all hotels located within 10 miles from the city are fully booked. When this happens, the hotel is responsible to find rooms in the same or better category on other hotels. I have managed to book the last available room at our neighbor hotel. It’s starting to get very late, and I have only one check-in left, a couple from Italy. At 10:30 pm they arrive.)

    Me: “Welcome to [Hotel]. Did you have a pleasant flight?”

    (The couple looks angry towards me before the wife answers.)

    Wife: *in very bad English* “I want my room now, and my luggage should be carried up!”

    Me: “I am very sorry to say that we are fully booked today, but I have some very good news for you. I have managed to find a room for you on the hotel right across the street!”

    (The couple looks at each other and they both start yelling at me in Italian. I am Scandinavian, so I only know English and Swedish, but I can sense that the words are not well meant and nice words.)

    Me: “I’m so sorry.  I don’t speak Italian, but I will gladly help you to move the luggage to the neighbor hotel.”

    (The couple don’t give a d*** about what I’m trying to tell them. So, I just smile and pretend like everything is normal. My shift ends at 11 pm and the guests have now been standing in the front desk for almost ten minutes with constant yelling and screaming. Suddenly I feel a hand touching my shoulder from behind. It’s the night shift clerk who has arrived, and he wants to tell me something in the back office.)

    Night Shift Clerk: “Do you know what they are telling you?”

    Me: “No, but I have a strange feeling that it is not kind words.”

    Night Shift Clerk: “Let me take care of this.”

    (He enters the front desk.)

    Night Shift Clerk: “I’m very sorry about my colleague. He has done everything in his power to help you. Let me make one thing clear…”

    (The Italian couple stops screaming for a second, and looks at my colleague.)

    Night Shift Clerk: *in fluent Italian* “I forgot to mention that I speak fluent Italian. I have been in the back office the entire time, and I’ve been listening to every word you said to my colleague. It may be true that the customer is always right, but when you call someone a crooked dwarf, just because they look different, you don’t deserve any kind of good treatment. Earlier my colleague tried to tell you that we had managed to book the biggest suite at the neighbor hotel for a total cost of $5000, and you would have gotten it for free. At our hotel you have booked a standard room for $100. So, I’m very happy to say that you are going to sleep in the streets tonight. I just called the other hotel and cancelled the room. You have two minutes to get out of here before I call the police. You won’t be able to find room anywhere tonight. All the hotels are fully booked. Have a nice life!”

    (The couple stand quiet in shock, and looked at my colleague with embarrassment. I later came out and escorted them to the streets. Later I heard that they tried to contact the hotel manager, but he only confirmed what we said and told them to get off our property!)

    Taking The Man Out Of Spiderman

    | Canada | Bad Behavior, Bigotry, Health & Body, Pets & Animals

    (I work as a receptionist for my dad’s chiropractic office. Most of the patients are lovely, but we do have some odd ones. One patient in particular is a little bit sexist, but because he’s never intends to be outright rude, I just try to ignore his somewhat sexist comments. Today when he comes in he tries to play a little joke on me.)

    Patient: *comes up to the desk and starts pointing at a random spot on it* “There’s a spider! Get it! Get it!”

    (I casually look around, as I have had spiders sneak their way to my desk before, but I don’t see anything.)

    Me: “Where is it? I don’t see it.”

    Patient: *gives a bit of an odd look* “Right there! Get it!”

    Me: *look again but still doesn’t see anything* “I still don’t see it. I guess it got away.” *shrugs*

    Patient: *gives me another weird look* “Why aren’t you freaking out?”

    Me: “Spiders don’t really bug me.”

    Patient: “Oh… should I have said it was a snake?”

    Me: “They don’t bug me either. I actually like snakes.”

    Patient: *looks baffled* “What kind of woman are you?!”

    Not Big On Tips And Bigots

    | VA, USA | Bad Behavior, Bigotry, Food & Drink, Top

    (It’s my third night of waiting tables at a restaurant. The weather is really nice so we open up the patio area for seating. I seat two couples, one significantly older than the other. The women both place their purses in the middle of the aisle so that they virtually trip every server coming through the patio.)

    Me: “Ma’am, I’m so sorry but could you move your purses? We need to get through this area safely and I would hate to spill or drop anything on you!”

    (They both glare daggers but move their purses without a single word to me. Later on, I seat a couple next to the first table, a white woman and a black man. All goes well until I’m dropping off drinks for them and I hear this from the next table.)

    Younger Woman: “I can’t believe a girl that pretty would be with someone like HIM. Ew.”

    Older Woman: “I know. Your father and I would’ve died if you brought home that type of man.

    (They all laugh derisively. I HOPE I’m thinking the wrong thing. But when I return they are shooting dirty looks at the interracial couple, who have been nothing but model customers.)

    Me: *to the interracial couple* “Is everything all right here?”

    (I notice the lady is looking VERY upset.)

    Man: “They were looking at us funny the entire time. When I went to the car to get something I forgot, they said something about how I must’ve stolen it.”

    (I look at where he’s pointing and it’s a shiny black BMW.)

    Me: “Oh… hmm. I’ll be right back.”

    (I pop inside to explain what’s happened to my manager, and ask whether I can comp the interracial couple a free dessert taken out of my tips. My manager agrees readily.)

    Me: “Here’s a dessert on me, guys.”

    (The entire table next to me turns and GLARES. I smile sweetly and walk back inside. Of course I earned no tip from the racist table, but the humongous tip I got from the interracial couple more than made up for it.)

    Birthright Is Wrong

    | Australia | At The Checkout, Bigotry, Family & Kids, Language & Words

    Customer: “Oh! What an interesting accent! Which country are you from?”

    Me: “Thank you. I was born here, but my dad is Northumbrian, so I have a bit of his accent.”

    Customer: “So when did you arrive in Australia?”

    Me: “I never left. I was born here.”

    Customer: “No, that’s impossible. I don’t think you were. In fact, I KNOW you weren’t.”

    Me: “So, it’s impossible for my mother to have me in Australia with my dad, who migrated from the UK and has a strong accent that I picked up?”

    Customer: “Yes.”

    Me: “I was born here in Australia, ma’am.”

    Customer: “Oh, you keep thinking that.” *winks and leaves the store*

    Please Be Civil To Partnerships

    | Bury St. Edmunds, England, UK | At The Checkout, Awesome Customers, Bigotry, Top

    (I’m male. I’m chatting away to Customer #1 whilst scanning her items. We are talking about cakes.)

    Customer #1: “My husband doesn’t like the walnut one.”

    Me: *laughing* “Nor does my boyfriend. It means I can eat as much as I want in front of him and not have to sha—”

    Customer #1: “Your boyfriend? That’s disgusting. I didn’t realise [Company] hired your type!”

    (At this point, Customer #2, a sweet little old lady who has been waiting in the queue, speaks up.)

    Customer #2: “You leave him alone! He’s been nothing but helpful and you were happy to chat to him when you thought he was straight. Besides, I’ve seen him and his boyfriend in town, and he’s bloody gorgeous!”

    Customer #1: “Well! I never!”

    (She pays and flounces away.)

    Customer #2: *to me* “You tell that boyfriend of yours that I think you two look very happy together and may you be together a long time.”

    Me: “Thank you! I will!”

    (Months later, when my boyfriend and I decided to get a civil partnership, Customer #2 screamed with joy when I told her!)


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