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    Category: Bigotry

    This category is dedicated to the bottom rung of humanity at its worst — racists, homophobes, and other bigots — and, occasionally, employees at their finest.

    You’re Not In Kansas Anymore

    , | San Antonio, TX, USA | Bigotry, Crazy Requests, Tourists/Travel

    (I work as a supervisor taking calls. In my center, I have the highest authority on the phones. My name is common in Spain, Greece, and India.)

    Coworker: “I don’t know what this customer wants. She requested a supervisor, got me, and said I wasn’t good enough to handle the problem.”

    Me: “Okay, send her through.” *transfers* “Hello, ma’am. My name is [My Name]. I’m the supervisor on duty, and would like to know how I can help.”

    Customer: “I want to talk to your supervisor.”

    Me: “I apologize. I’m unable to transfer you to anyone else. I am the top tier of support. How may I help you?”

    Customer: “I don’t want to talk to you. I want to talk to someone in the United States.”

    Me: “We only have call centers in the continental US. I’m located in Texas, and am waiting to know how I can assist with what you were calling about.”

    Customer: “Don’t lie to me. I am from India. You sound like me. You’re from India and the law says if I ask to speak with someone in the US that you have to transfer me.”

    Me: “Ma’am, I have never heard of such a law. I’m physically unable to transfer you to anyone else, and have been patiently waiting to know how to assist you. Please let me help you with the reason you called, or I will have to end this call.”

    Customer: “Transfer me to who I was speaking with before.”

    Me: “Ma’am, as I said before, I can not transfer you anywhere else. Now, either tell me what I can do to help, or you can call back if you no longer wish to speak with me, as I can’t transfer you. Fair warning, though. We currently have a 30 minute hold time.”

    Customer: “I would like to know what time I leave tomorrow.”

    Me: “You depart at 0430, and land at 0625. What is your next request?”

    Customer: “That was all.” *click*

    (Exhausted with dealing with the caller, I look over to the only other person who has the same level of authority that I do.)

    Colleague: “Aren’t you the one who everyone always confuses with the recorded message because you have such a generic sounding accent?”

    Playing The Race Ticket

    | OH, USA | At The Checkout, Bigotry, Money

    (I am black/white biracial. I have just started working at a clothing and home goods store. We have a return policy that states that if an item doesn’t come back with a ticket, we have to go find one out on the floor. I’m working register, as are a Spanish/Mexican lady, a Puerto Rican, two African American women, and our Polish manager. An older African American lady comes up to the register five minutes before closing and wants to return a pair of jeans.)

    Coordinator: *who is Spanish/Mexican* “Sorry, ma’am, these don’t have a ticket and we haven’t received any of these in a while. We will have to find a pair on the floor to match the price.”

    Customer: *huffs* “Those pants were 12.99. Just make a ticket and take them!”

    (The coordinator sends out one of us to look for a pair.)

    Coordinator: “I’m sorry, but I can’t do that, ma’am. I need to have a number to make them from so that the computer will accept it.”

    (It’s taking a while to find a style that matches what the customer is trying to return and two minutes pass. During this time, the rest of us have finished behind the counter and are waiting for the return to finish so that we can close the store. Our manager has come up from the office to see what is taking so long.)

    Customer: *more huffs* “This is taking too long! Where’s your manager? I wanna talk to your manager about this!”

    (We all look at our bemused manager.)

    Customer: “What, that blonde lady?!”

    Manager: “I’m sorry, but this is our policy. To do the return, we need to copy a ticket.”

    Customer: *eyerolls*

    (A match is found and the return is completed. As the customer is stuffing her wallet back in her purse, she leaves the store, muttering.)

    Customer: “That’s racist. If I was a white woman it would’ve been done faster.”

    (We all turned to each other and start laughing.)

    Manager: “[My Name] is the only white person here! This blonde is all peroxide!”

    The Gay Card Is Double Sided

    | San Diego, CA, USA | Bad Behavior, Bigotry, Top

    (I’m a volunteer at a small convention. Instead of badges, attendees are given blue wristbands. My job is to check for wristbands as people enter the convention. I don’t want to stop the guests, so I just look at their wrists as they pass and only stop them if I can’t see the wristband. Two young women come in holding hands. As usual, I look to see if they have wristbands as they pass.)

    Woman #1: “Excuse me? Didn’t your mother tell you that it’s rude to stare?”

    Me: “What?”

    Woman #2: “So we’re holding hands, big deal! We’re not going to hide our love just to accommodate bigots like you.”

    Me: “I was just checking to see if you have wristbands. Which you do, and now you’re blocking the door, so can you please move?”

    (They both turn pink and hurry away.)

    Related:
    The Race Card Is Double Sided

    Picture Perfect Racism

    | Thunder Bay, ON, Canada | Bad Behavior, Bigotry

    (To generate more sales, we offer the customers a deal where, if they purchase $50 worth of extra sheets, they can purchase a full session CD for $89.99, which is regularly $250. The customer I am working with is First Nations, as I live in a community with a large Native population.)

    Me: “So with this coupon, if you spend over $50 in extra merchandise, you can upgrade your CD for $89.99 if you’d like!”

    Customer: “Not interested.”

    Me: “Okay, not a problem. We’ll continue looking through your photos.”

    (This goes on for some time while the customer’s two children, aged four and six, run around the studio lobby screaming and knocking things over. The customer finally puts the four-year-old girl in the uncomfortable looking mall stroller, where she promptly begins to scream in my ear. I continue with the sale.)

    Me: “In this shot I felt like the kids were very posed, it has nice smiles from both of them though.”

    Customer: “It’s ugh… Ugh! They’re all ugly! Why didn’t you take pictures of my kids like that! *gestures to stock photos on the wall of a little girl dancing around*

    Me: “Generally the sessions that these types of pictures come from are sessions that start in the morning and last all day with corporate level photographers.”

    Customer: “Whatever…”

    (The little girl next to me is still screaming as her brother is banging away on the other computer’s keyboard. I pause so that the mother could intervene with the noise and turn slightly towards the girl to indicate why I’ve stopped. As I turn I see that the girl has raised her skirt, showing clearly soiled underwear that are the cause of her distress.)

    Customer: “Hey! Don’t you f****** look at her! You f****** pervert!”

    Me: “Sorry. I thought you might want to calm her down.”

    Customer: “She’s my f****** daughter; I’ll do what I want! Don’t tell me how to raise my f****** kids, you white devil b****!”

    Me: “I wasn’t trying to say—”

    Customer: “I’M the customer. You pay attention to ME! GOT IT?!”

    (Gritting my teeth, I continue with the sale. When she starts to order sheets, I realize she’s going to be buying almost $50 worth.)

    Me: “If you buy one more sheet you’re over the $50 mark and you qualify for our CD deal! $89.99 for the full session, a savings of $170!”

    Customer: “I’m. Not. Interested.”

    Me: “Okay, I just wanted to make sure you didn’t want to take advantage of this awesome deal.”

    Customer: “Seriously! Give it up! You just want more of my f****** money! You think I’m stupid, b****? ‘Cause I’m not!” *mumbles under her breath* “Stupid f****** white girl.”

    (Finally the sale is coming to a close, and as I go to get up and go to the till, the customer stands up, and turns around.)

    Customer: “So, I get all those images on the CD for free, right? Because I bought more than $50 with that coupon?”

    Me: “No. I said you could get them for $89.99, which you refused three three times.”

    Customer: “LIAR! You f****** lying white racist b****! You just don’t want to give me the free stuff because I’m Native! RACIST! RACIST!” *pointing at me as she yells*

    (All the commotion has attracted the attention of the photographer in the back room, who comes out to see what the matter is.)

    Photographer: “What’s going—”

    Customer: “This f****** white girl is trying to rip me off because she’s racist!”

    Photographer: *looks at me and then back at the customer* “I somehow doubt that, but let me see if I can find you a better deal.” *gets out paper, pencil and a calculator*

    (After a few minutes the photographer concedes defeat.)

    Photographer: “The deal you’re being offered is the best deal we can offer you, so unless you want to take that deal, you won’t be getting the full CD.”

    Customer: “You’re a f****** racist, too! You’re all f****** RACISTS!”

    Photographer: “You do realize that by assuming she’s racist because she’s white, and calling her various names pertaining to the colour of her skin, YOU are in fact being the racist?”

    Customer: “Nice try! Only white people can be racist! Like the two of you!”

    Photographer: “… I’m just going to let you know that my father is African Canadian, so by all accounts, I’m not ‘white.’ That’s just the colour my skin leads more towards.”

    Customer: “Oh, um… I didn’t…”

    (Wordlessly I walk up to the till so that the customer can pay for her photos before she leaves.)

    Me: “Okay, have a nice day!”

    Customer: “F*** you, you racist s***! Just because she’s black doesn’t mean you can treat me like s***!”

    (The customer finally leaves. When she returned to pick up her photos she acted like nothing happened. Three years later, we still tell the story about her and her crazy attitude when we all need a laugh.)

    Don’t Kick A Pink Gift Horse In The Mouth

    | UK | Bad Behavior, Bigotry, Family & Kids

    (It’s nearly closing time, when a mother comes in with her son, who looks to be about two or three.)

    Boy: “I want a dolly! Look mummy!” *takes doll off shelf*

    Mother: “No, that’s for girls. Let’s go look at the Lego.”

    Boy: *points at box of pink Lego* “This one, mummy! Please!”

    Mother: “You can’t have pink, that’s a girl’s colour.”

    Boy: “I get horsey?” *points at pink toy horse*

    Me: “I love horseys. That seems like a great idea. It’s always lovely to see a handsome young man like you who likes pink horseys. Is that okay with you, Ma’am?”

    Mother: “You’re trying to turn my son gay!”

    Me: “I can assure you that I am not attempting anything like that.”

    (I walk away to allow the mother to pick out a ‘suitable’ toy for her son. They walk up to the cash desk with a toy car set, but the boy is crying.)

    Me: “That’ll be £23, please.”

    Boy: “Want horsey!”

    Me: “Since you’re such a cutie, how about a free horsey?”

    (I took a cheap pink horse from a shelf and handed it to him.)


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