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    Category: Bad Behavior

    Parents Need Guidance

    | Maple Grove, MN, USA | Bad Behavior, Family & Kids

    (A customer comes in with a couple kids, talking on her cell phone.)

    Customer: *to me* “Two.” *continues talking on phone*

    Me: “For the indoor playground today?”

    (The customer nods and holds out $20. I make sure to make eye contact with them, since she’s still talking on her phone)

    Me: “Okay, that will be $8.”

    (I take the $20 and hand her the change, and since she is clearly distracted, I also make sure to get her a receipt before I put the wristbands on the kids.)

    Customer: *to her phone* “She didn’t even tell me how much it was! She just took my money!”

    She Crossed The Line

    | New England, USA | At The Checkout, Awesome Customers, Bad Behavior, Top

    (I am a customer at my regular hardware supply store, which most local contractors have accounts at. I’m standing in a large queue at the cash register with a few items for a job I’m working on. The customer in front of me seems annoyed and is asking many questions about a special light bulb for her house.)

    Cashier: “I’m sorry, from what you’ve told me, I don’t think that particular bulb will work with your fixture. However, the row of bulbs above where you got it will work!”

    Customer #1: *more annoyed* “So, I have to pick out another one? Can you at least show me?”

    Cashier: “I’m sorry, I can’t leave the register right now. But [employee's name] can help you.”

    (She points to her coworker twenty feet away in the lighting section. The customer begins heading there, but first asks…)

    Customer #1: “Will I have to stand in line again?”

    (The cashier and I look at each other and shrug, so we both wait out of courtesy. However, the customer is gone for quite awhile although the aisle she went to is very close, so the cashier decides to help me first. However, halfway through my transaction, Customer #1 comes back and goes straight to the front of the line.)

    Customer #1: “Excuse me! I believe I was first!”

    Cashier: “Oh! ma’am. I’m sorry. You were gone for a while, and he only had a few items and I thought-”

    Customer #1: “Whatever! Just ring me up!”

    (The cashier nervously looks at me and I nod that it’s okay for her to go first. By now, there are at least six people standing in the queue behind me. The cashier begins to ring her up.)

    Customer #1: “You know, that was really rude! You should all be more helpful here!”

    Me: “Ma’am, she was only doing her job. This is a small business and they are very courteous and helpful here.”

    Customer #1: *turns around to me* “I don’t care! They need to be more efficient and shouldn’t be so rude. I’m on my break. I don’t have time for this!”

    Me: “Ma’am, I’m a contractor, I lose money for every minute I am away from the worksite. Your time is no more valuable than anyone else, and [cashier's name] works very hard and is very good at her job.”

    Customer #1: “Wuh-well… I was only saying that so they know that they are wasting a customer’s time!”

    (A customer behind me interrupts her.)

    Customer #2: “Hey, lady! We’re all contractors. You are wasting our time and money!”

    (Everyone else in line verbally and visibly motions in agreement. The first customer finishes her transaction and quickly leaves, embarrassed. The cashier was so thankful she went and told the store manager who gave everyone in the queue a keychain flashlight for free. I love that store! Remember to support your local businesses!)

    Related:
    They Crossed A Line

    Guaranteed To Shut Anyone Up

    | San Antonio, TX, USA | Bad Behavior, Language & Words, Top

    (I am an EFL teacher and self-published writer. I am an English major and in several classes focusing on the history and structure of the English language. I am paying my way by working at a call center. I get a caller who sounds reasonably educated.)

    Caller: “I want you to tell me if there is a guarantee on this product.”

    Me: “I know, sir, but to cont—”

    Caller: “Tell me about the guarantee before we get anywhere else.”

    Me: “I’ve given you the information on my sidebar, sir. To get further details I need to advance the screen so can you just give me your name—”

    Caller: “Just tell me about the guarantee! Guarantee: Latin for get your money back!”

    Me: “Latinate.”

    Caller: “Pardon me?”

    Me: “It’s Latinate, not Latin. We acquired it from the French. Probably Parisian French but I’m not sure in that. Warranty actually comes from the same word, but Norman French has the W sound and other types of French don’t usually. Probably because the Normans were a bunch of Norse Viking types the French gave some land to in order not to be pillaged. The Normans invaded and conquered England and tried to obliterate the English language but only managed to get a bunch of words added. When the English invaded and conquered France a couple of hundred years later, they got the Parisian version of the word with the GU sound. This is why warranty has a more official and stronger meaning than guarantee.”

    Caller: “Uh…”

    Me: “Now, I have a specific script the client requires us to read about the guarantee. It is important that I read precisely the words they chose without interpretation. To get to that script, I need to process the first screen as if I am taking an order. I am not allowed to read from memory. If you choose not to order, then I just cancel it out and there is no order placed. Can I get your information now, sir?”

    Caller: *much calmer* “All right…”

    Demanding Bacon And Acting Like A Pig

    , | Adelaide, SA, Australia | Bad Behavior, Food & Drink, Wild & Unruly

    (I am working drive-thru just before close, and my dad and little sisters are waiting in the dining room for me to finish. My brother also works with me. A customer pulls up; I notice him and his friends are all drinking alcohol.)

    Customer: “Can I please have a burger with bacon?”

    Me: “Sure, that will be [price].”

    (Customer pays and drives to the last window, which I let the manager know over the headset he is drinking and may want to inform the police. As this is my last car, I go and get changed and head home. I walk past the drive-thru window and start to head to the dining room.)

    Customer: “Oi! You! I said I wanted f***ing bacon!”

    (Clearly intoxicated, he gets out of his car and JUMPS through the drive-thru window with his beer and burger, where my manager and brother try and grab him. He smashes the beer over my manager’s head and into the fry station. My dad quickly calls the police and ambulance and grabs the guy. His friends drive off leaving him there, with my dad holding him down. Meanwhile, the manager has recovered and walks over to my dad.)

    Manager: “Thanks, mate! You can have a free meal for your whole family next time you’re in here!”

    One Word Republic

    | Bartlett, TN, USA | Bad Behavior, Language & Words, Musical Mayhem

    (I work at a well-known music store. A customer in his mid-40′s approaches my register.)

    Customer: “Hi, I’m looking for a CD for my daughter for her birthday by ‘One Republic’. I forgot which CD the song it is on. It goes like this: ‘it’s too late tapollagize, it’s too late’.”

    Me: “I think you mean ‘to apologize’, sir. But right over here, please follow me.”

    (I pick up the CD ‘Dreaming Out Loud’ and hand it to the man.)

    Customer: “No, no, no! This can’t be it.”

    Me: “I assure you this is the CD with the song ‘Apologize’ on it, sir.”

    Customer: “Are you stupid?! This can’t be it! ‘IT’S TOO LATE TAPOLLAGIZE!’”

    (I was eventually able to convince him he was wrong, but he still left the store without buying the CD.)

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