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    Category: Bad Behavior

    On Vacation From Reason

    | Windsor, ON, Canada | Bad Behavior, Crazy Requests, Theme Of The Month

    (I am a working at a salon though a Cooperative Education program at my high school, and am still a Senior. I answer the phone.)

    Me: “[Salon name], how can I help you?”

    Customer: “Yes, I’d like to book an appointment today with [employee who is on vacation].”

    Me: “Sorry, [employee] is actually on vacation. I could book you with another stylist today or with [employee] when she returns.”

    Customer: “What do you mean she’s on vacation? I need a haircut!”

    Me: “Oh, well, yes she is on a cruise. But like I said before, I can book you with another stylist or—”

    Customer: “No, no, no! This is unacceptable! I want to book an appointment today with [employee]! How could she go on vacation and do this to me?”

    Me: “Well, she had vacation days to use up, so she is gone. Now, would you like to book an appointment for a later date?”

    Customer: “No! I want [employee] to cut my hair today! Gosh, what don’t you understand? Are you stupid?”

    (I try to explain several more times that the certain employee she is requesting has gone on vacation and would be back in a few weeks, but she simply won’t listen.)

    Customer: “Fine! This is just ridiculous! I guess I will book an appointment with another stylist but this is just silly! [Employee] should not be allowed to go on vacation!”

    Uninformed About A Badly Formed Uniform

    | AB, Canada | Bad Behavior, Rude & Risque, Theme Of The Month, Wild & Unruly

    (I’m female, work in an electronics store and I have a fairly large chest. The uniform the company provides doesn’t really cover everything, so I wear a shirt underneath to cover my cleavage.)

    Customer: “Do you have no modesty?! Cover yourself!”

    Me: “Pardon?”

    Customer: “Women with breasts like that shouldn’t be flaunting about. This isn’t a night club!”

    Me: “I’m sorry ma’am, but I’m fairly certain I have everything covered. If you have a problem with my uniform, may I suggest you bring it up with my manager?”

    (At this point she walks away, mumbling to herself. Anytime I see her, she’s glaring at me. Some time later she approaches me again.)

    Customer: “You think you’re so special, don’t you? Probably take men out to the back and give them a show for tips! I bet that’s just a part of some skanky lingerie under there!” *pointing to my camisole I’m wearing under my top*

    Me: “Ma’am, I’m sorry but I’m going to have to ask you to take your things to the front to pay for them and let me get back to work here.”

    (At this point she lunges at me and attempts to rip my shirt off. She actually snaps off a few of the buttons in the process. A co-worker and my manager drag her off of me and out of the store.)

    Manager: “Well… that was a show!”

    (He gave me the last couple hours of my shift off and some cash to go buy a new shirt. Didn’t have to wear that uniform anymore!)

    Twice Bitten, One Goodbye

    | OH, USA | Awesome Workers, Bad Behavior, Theme Of The Month

    (We have an information and special orders desk on the upper level of our store. A customer has just taken it upon himself to come behind the desk to throw trash away despite the fact that there are several public trash cans around our store. I happen to see him do so.)

    Me: “Excuse me sir, please do not come behind the desk. This area is for employees only.”

    Customer: “You need to put trash cans where we can find them!”

    Me: “Sir there are three in the cafe, one over there, one in the restroom, and you’re welcome to ask an employee to assist you.”

    Customer: “Well I shouldn’t have to!”

    Me: “Sir, entering an employee’s only area of our store is technically a theft prevention issue and I’m afraid that I’ll have to ask you to leave the store.”

    Customer: *gets inches away from my face* “Bite me.”

    Me: “You need to leave the store right now.”

    Customer: “Bite me!”

    (He stomps off as I call my manager to assist me. He returns having heard me page my manager and ask to speak to my manager.)

    Me: “He’s already on the way.”

    Manager: “Hi, I’m the manager, what’s the problem?”

    Customer: *turns his yelling to the manager* “Your employee was completely out of control. I walked behind the desk to throw my trash away because I got food at your cafe, and—”

    Manager: “Wait. You walked behind the desk?””

    Customer: “Yes! I needed to throw my trash away and your employee was completely rude to me.”

    Me: “Sir, with all due respect, I was merely informing you that you had entered a customer restricted area.”

    Customer: “Your behavior was completely rude and unprofessional woman! If your store is going to have a food establishment in it, you need to have trash cans for your customers.”

    Manager: “Sir, there are three trash cans in the food establishment part of the store alone, and you could have asked her to throw the trash away, we are happy to oblige.”

    Customer: “Your employee was rude! I should not have to deal with such thing!”

    Manager: “I understand. I’m hearing your side of the story, and I’m hearing her say she was not rude to you. And sir, I understand that your response was to tell her to bite you?”

    Customer: *defensively* “Well, yeah!”

    Manager: “If that was actually your response, I’m inclined to side with my employee. You need to leave the store now, or I can call security.”

    Customer: “Well I can see talking to you is a waste of my time.” *stomps out*

    Respect Is Learned Before It Is Earned

    | Phoenix, AZ, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top, Transportation

    (I am a teenage passenger on a public bus and there is an older gentleman talking so loudly on his cell phone that he’s drowning out my music player. I talk to the driver, who’s clearly just as annoyed by the man as the rest of us are.)

    Me: “He’s being really loud. Is there anything you can do about it?”

    Driver: “I would, but I’ve already been written up twice this week because rude customers complained about me telling them off; one more and I lose my job. I can’t take the chance.”

    Me: “Okay, no problem…”

    (I go over and stand in front of the rude passenger who’s still on his phone.)

    Rude Passenger: *to his phone* “…KIDS ARE SO RUDE THESE DAYS! THEY HAVE NO RESPECT FOR THEIR ELDERS!”

    Me: “Excuse me, sir.”

    (He ignores me and keeps talking. I decide enough is enough, and snatch the phone from him and turn it off before handing it back to him.)

    Me: “First off, it’s rude to ignore someone when they address you. Second, it’s really disrespectful to be so loud in a public space; I couldn’t even hear my music over your griping. Maybe you wouldn’t have so much to complain about if you set a better example.”

    (He was quiet the entire rest of the trip, and the driver gave me a free all-day pass!)

    A Disabling Argument

    | Champaign, IL, USA | Bad Behavior, Theme Of The Month

    (I work in the computer department at a major electronics retailer. Another employee is helping a woman who is pushing around a man in a wheelchair while I am looking at tablets with another customer. The woman and the man in the wheelchair leave the other employee and begin looking at tablets at the opposite end of the row. When they move away from the display, I scoot down to show those tablets to my customer. The woman makes annoyed noises but doesn’t say any words.)

    Me: *to my customer* “So, the main differences between this tablet and the ones at which we were just looking—”

    Woman: “You know, you need to learn how to treat people. Just because he…” *motions to the man she’s pushing around* “…is in a wheelchair doesn’t mean we don’t want to look at the tables too! You can’t just walk right in front of us and block our view!”

    Me: “I’m sorry, when you folks backed away from the display table, I thought you were done looking at that one. Here, you can keep looking at this one, and we’ll look at iPads for a bit.”

    Woman: “No! We’re leaving! You can’t treat people like this just because they’re in wheelchairs!” *leaves with her companion, who hasn’t said a word*

    Customer: “That was weird. They left the table. How were we supposed to know they were still looking at it?”

    Me: “Welcome to retail, sir.”

    (After finishing up with my tablet customer, I go to tell another employee about the few weird customers I’d already had that morning. Just as I get to telling him the wheelchair woman…)

    Me: “And the third crazy customer…”

    (Just as I say this, she storms up the aisle screaming loudly enough that people from across the store are looking, now without the man in the wheelchair, which means she must have left him in the car.)

    Woman: “You! You need to learn how to treat people! You can’t ignore people just because they’re in a wheelchair! You think you can just walk in front of us while we’re looking at things because he’s in a wheelchair!”

    Me: “Ma’am, I didn’t mean to block your view. Can I explain what happened from my perspective?”

    Woman: “No! I know what happened! I don’t want to hear your lies! You can’t lie to me!”

    Me: “Ma’am, you left the table. The other customer I was helping also thought you were done with that tablet. It had nothing to do with anyone being in a wheelchair. I am sorry that I moved in while you were still interested in looking at that tablet, but I did offer it back to you right away, and you decided to leave instead of accept that offer.”

    Woman: “What’s your name!? I’m reporting you to a manager for lying and discriminating against people in wheelchairs! And I’m calling corporate to report you! That’ll teach you a lesson about treating people in wheelchairs fairly!”

    (The customer is now crying and letting out the occasional loud sob.)

    Me: “My name is [name]. Feel free to report me if you think that’s what you need to do.”

    (As the customer leaves, I turn back to the employee to whom I was talking before the crazy woman returns. He has been watching the whole incident with a shocked look on his face.)

    Me: “So, I guess now I don’t need to fill you in on how crazy that third customer was.”

    (My very next customers were an older couple that waited for me to free up because I’d helped them pick out a computer before and they thought I gave them excellent service. The couple was a woman who was pushing the man around in a wheelchair!)

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