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    Category: Bad Behavior

    A Smoking Debate

    | IN, USA | At The Checkout, Bad Behavior, Bigotry, Underaged

    (We card everyone who looks under 40 for cigarettes and alcohol. A customer comes up, who looks to be about mid-20s.)

    Me: “Hi ma’am! How can I help you today?”

    Customer: “I need a pack of [brand].”

    (I grab the cigarettes, and keep them next to me on the counter.)

    Me: “Alright, I need to see your ID, please.”

    Customer: “What the f***?! Just give me the d*** cigarettes. I’m over 18.”

    Me: “I’m sorry, ma’am, but I can’t sell you them without seeing your ID.”

    Customer: “Just give me the cigarettes. I’m in a hurry.”

    Me: “I’m sorry, ma’am; I can lose my job or worse if I don’t ID you. Please… we can get through this much quicker if you give me your ID.”

    Customer: “F*** you, you b****! I want my cigarettes! I come in here all the time and have never been carded before! I demand to speak your manager!”

    (I call my manager up to the front. He’s not much older than I am, and Hispanic.)

    Manager: “What seems to be the problem?”

    Customer: “This stupid b****, who probably isn’t even old enough to sell cigarettes, won’t give me mine!”

    Manager: *to me* “What does she mean?”

    Me: “I asked for her ID since she looks under 40, and she refused. So, I tried to tell her—”

    Customer: “You lying b****! You never asked for my ID!”

    Me: “I asked for it several times, ma’am.”

    Customer: “I want my cigarettes for free!”

    Manager: “I can’t do that ma’am, and I’m almost positive she asked for your ID.”

    Customer: “F*** you, you f***ing immigrant! I come in here all the time!”

    (She continues like this for a while. My manager and I are both completely stunned.)

    Manager: “I’m going to have to ask you to leave.”

    Customer: “You can’t make me!”

    (She starts screaming and shaking the register. Panicked, I call the police. While waiting for them she starts to go around the store knocking things off shelves. As soon as the sirens are in the distance, she runs out of the store. Thankfully after my manager and I deal with the police report, he gave paid vacation time.)

    A Gruel-ing Customer

    | MD, USA | Awesome Workers, Bad Behavior, Food & Drink, Theme Of The Month

    (A customer walks up. I’ve been working the registers for awhile.)

    Customer: “I never got my soup.”

    Me: “Okay, what kind of soup?”

    Customer: “The vegetable—he called for it!”

    (I recognize the customer from just a few minutes ago. I pull up her order on the register just to confirm if she had paid for it, which she did not.)

    Me: “All right, would you like to pay for it separately or—”

    Customer: “I already paid.”

    Me: “Well, actually ma’am, I rang you up, and you never said you had soup so I didn’t ring you up for it.”

    Customer: “I did; I said I got the combo!”

    Me: “Well, my apologies; did you want to pay for it on the—”

    Customer: “I don’t have any cash; I only have my card. I can’t pay for it!”

    (I pause because that doesn’t make any sense. However, I decide to let her have the soup for free.)

    Me: “Well, ma’am, don’t—”

    Customer: “Just keep it. I can’t pay for it!”

    Me: “Well, ma’am, if you hadn’t interrupted me, I was about to say ‘Don’t worry about it, you can have it for free.’”

    Customer: “Oh… okay.”

    (She takes it and hurries away. She didn’t even say thank you.)

    Paging Insecurity

    | Oakland County, MI, USA | At The Checkout, Awesome Workers, Bad Behavior, Bigotry, Theme Of The Month

    (I am a customer in this pharmacy store late at night. As I walk up to the counter, a male customer is loudly complaining to a male cashier about ‘the gays.’ Being a lesbian, I’m gathering up the courage to say something when the following happens.)

    Male Customer: “The gays keep trying to turn everyone!”

    Male Cashier: “It must be rough.”

    Male Customer: “How do you mean?”

    Male Cashier: “I have a handful of gay friends, and no matter how much time I’ve spent with them, I’ve never wanted to have sex with other dudes. I’m just saying it must be rough to have such a tenuous hold on your sexuality that you’re always worried about being turned by the slightest contact. I feel for you.”

    (It takes a moment, but the male customer realizes what the male cashier is saying.)

    Male Customer: “…Hey, f*** you, buddy!”

    Male Cashier: “You want to f*** me? Oh god, it’s happening now! There must be a gay in the store! Run!”

    Customer: *screaming* “Go to h***!”

    (The customer then runs out of the store. As I put my stuff up on the counter, the manager runs up from one of the aisles.)

    Manager: “What the h*** was that?”

    Cashier: “Oh, I’m probably just getting a customer complaint in the morning. Totally worth it… I’ll explain later.” *to me* “Sorry about all that. How are you tonight?”

    Me: “If I was straight, I would totally be giving you my number right now.”

    TV Isn’t The Only Thing Un-tuned

    | FL, USA | Bad Behavior, Holidays, Musical Mayhem, Theme Of The Month

    Me: “Welcome to tech support. How can I help?”

    (A very drunk man speaks, very slowly.)

    Man: “They were supposed to come fix it between 1 and 2 today, and never came.”

    (It’s nearly 4 pm, and while we don’t do those kind of time windows, sometimes someone gives incorrect information. So, I ask for his account information, during which I find out that he is having issues with his TV service, which is not with us.)

    Me: “Sir, who is your television service with?”

    Man: “I. Don’t. Know.”

    Me: “Do you have a bill from them?”

    Man: “I. Don’t. Know.”

    Me: “Well, who did you call for the service repair?”

    Man: “I. Don’t. Know.”

    (He then starts drunken rambling about his TV not working, and no one showing up between 1 and 2 pm. He then says the company name in the middle of the ramble!)

    Me: “Sir, your TV service, is it with [company]?”

    Man: “Yes, they were supposed to come fix my TV today between 1 and 2!”

    Me: “Yes, sir, but you called your phone and internet company, not your cable company.”

    Man: “Oh, can you transfer me to them?”

    Me: “No, you’ll need to call them.”

    Man: “I don’t know their number.”

    Me: “Sir, look in your phone book.”

    Man: “I. Can’t. Find. One.”

    Me: “Then call 411.”

    Man: “That costs money!”

    (We loop around this for a while. I can see he calls us all the time to make us look up phone numbers for him, which the company doesn’t like. Finally it ends with him accepting this.)

    Man: “In case I don’t talk to you again this season… Have a holly, jolly Christmas / It’s the best time of the year…

    (He proceeds to sing, in drunken off key slur, the entire song of ‘have a holly jolly Christmas’. My company doesn’t allow us to disconnect calls, for any reason, so I had to listen to the whole thing!)

    Making No Concessions

    | England, UK | Bad Behavior, Theme Of The Month

    (I work on a concession in a department store, and can’t handle any of the host store’s furniture or advise people on it. To help people realise the difference, I dress differently. I’m talking to a couple about my concessions bedroom furniture. The sir turns to a piece that isn’t mine.)

    Sir: “Tell me about that one.”

    Me: “I can’t advise you on that; it’s [Host Store]‘s product.”

    Lady: “What?”

    Me: “I’m not employed or trained to handle any of [Host Store]‘s furniture, just my own company.”

    Sir: “Stop all this talking and tell me about it.”

    Me: “I can lend you a tape measure if you want to get the measurements.”

    Sir: “Why can’t you measure it?”

    Me: “As I said, I’m not [Host Store], so I can’t do anything with their furniture.”

    Lady: “You’re wasting our time.”

    (The couple walk off, loudly complaining about my lack of service. Ten minutes later they come back to me.)

    Sir: “We’re going to be buying these things.” *points to the Host Store’s pieces*

    Me: “That’s lovely.” *I point out a host store employee* “She will be able to do it for you.”

    Sir: “Why aren’t you?”

    (I explain again why I can’t, but they won’t accept my explanation.)

    Lady: “I’ve had enough of your bloody attitude! You’re lazy and I can’t believe you’re being paid to be rude.”

    Sir: “That’s it, you’ve lost a sale!”

    (Both dramatically storm away and continue raging about how terrible I am. On the way out, they manage to wrangle the store manager and bring her over.)

    Store Manager: “Of course, she can’t sell you it; that’d be stealing. She’s from another company.”

    Sir: “…So she’s not being lazy?”

    Store Manager: “No, she’s doing her job sending you to one of my employees.” *turns to me* “Thank you for your help.”

    (The couple go on to buy the pieces, but never did apologize for their behavior.)

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