Category: Bad Behavior

Hear Her Evil, See Her Evil, Speak Her Evil

| USA | Bad Behavior, Health & Body, Top, Wild & Unruly

(One of my coworkers has partial hearing loss in her right ear, and has a medical condition that has caused her to lose almost all of her peripheral vision in her right eye. On this day, she’s putting away a cartload of items and just happens to be working directly under a speaker. A customer approaches her from the right, and speaks very, very softly.)

Customer: *very softly* “Excuse me; where are your bedsheets?”

Coworker: *doesn’t hear her and keeps working*

Customer: “Excuse me? EXCUSE ME?!”

(Suddenly, the customer KICKS my coworker in the hip. The kick is so hard that my coworker has to catch herself so she doesn’t fall over.)

Customer: “How DARE you ignore me?!”

Coworker: “I’m terribly sorry, ma’am! I didn’t see you.”

Customer: “Bulls***! I was standing right here! Everyone has peripheral vision!”

Coworker: “Except for people with vision problems, ma’am. Can I help you?”

Customer: “Then you should’ve heard me!”

Coworker: “I also have partial hearing loss, and that…” *points up at the ceiling* “…is a speaker.”

Customer: “Well, you should be checking every direction for customers every five seconds!”

Coworker: “Ma’am, is there something I can help you with? I don’t actually work on the sales floor; I work in the stock room, and I have to get back…”

(My coworker ends up helping the customer and taking her to the bedsheets section. However, later I hear the customer complaining to my manager.)

Customer: “…and she just ignored me! And then she kicked me and called me a b****!”

Manager: “I’m so, so so sorry! I’ve never seen her act like that.”

Me: “…Sir?”

Manager: “Not now.”

Me: “But I witnessed the incident.”

Customer: *goes pale* “I didn’t see you anywhere nearby!”

Me: “I was ten feet away, in the clothing racks. Ma’am, YOU kicked HER when you thought she was ignoring you and yelled at her.”

Manager: *lightbulb goes on* “She was on [Coworker]’s right, wasn’t she?”

Me: “Yes, sir.”

Manager: *to the customer* “Well, ma’am, under these circumstances I can’t give you any discounts, nor will I. I’m not giving you anything for free, and I’m going to call corporate myself to tell them what happened. I’ve got video cameras and an employee witness. You assaulted one of my associates. Get out of my store!”

(The customer did try to call corporate. When they hung up on her, she called the cops, who reviewed the tape and nearly arrested her!)

Acting Hypertext

| Denver, CO, USA | Bad Behavior, Bizarre, Theme Of The Month

(I take escalated calls for a major cell phone provider.)

Caller: “My son received a text from a wrong number, so I had his number changed. The lady I was speaking to waived the $15 fee, but we had to program the new number in, so I want a $50 credit.”

(Note: it was one text asking for class notes, sent to the wrong number.)

Me: “I apologize that you received a text from a wrong number, and I’m glad we could help, but we can’t give a credit for programming a phone.”

Caller: *high-pitched, unintelligible, wordless shrieking*

Me: “Ma’am, please stop yelling at me.”

Caller: *shrieking doubles in volume*

Me: “Ma’am, this is solving nothing.”

Caller: *starts growling*

Me: “Ma’am, I’m going to disconnect this call of you keep treating me this way. I don’t appreciate being yelled at.”

Caller: *calmly* “I’d like to speak to your supervisor.”

(Later…)

Supervisor: “Thanks for that call. I had to hang up on her. That was fun!”

This Customer Can Go Truck Himself

| Boise, ID, USA | Bad Behavior, Food & Drink

Caller: “I want to order pizza. I’m f***ing hungry.”

Me: “Okay, let’s get your details. What’s your address?”

Caller: “Exit 49.”

Me: “Um, that’s not a complete address. Unfortunately, I can’t complete an order unless it has a complete address, due to the POS system that we have installed.”

Caller: “I’m in a f***ing semi, and I’m f***ing hungry. GET ME A F***ING PIZZA!”

Me: “Unfortunately, I can not complete your order unless you have a complete address. Perhaps you could come pick it up instead?”

Caller: “Well, F*** YOU! I’m in a F***ING SEMI and I’m F***ING HUNGRY! There is no F***ING way I’m driving my F***ING truck all the way out there!”

Me: “Unfortunately, I can not help you there. Besides, Exit 49 is outside of our delivery area. Have a good day, sir.”

(The caller hangs up immediately and I quickly inform my manager. The caller calls back less than a minute later.)

Caller: “I want to order pizza. I’m f***ing hungry!”

Manager: “Were you the one who called earlier, asking for a delivery to a semi?”

Caller: “YES! And the other chick wa—”

Manager: “She does not get paid enough to deal with a**holes like you, and frankly, neither do I. Have a good day!” *click*

Related:
Go Truck Yourself

This Is Soda-Pressing, Part 2

| Staten Island, NY, USA | At The Checkout, Bad Behavior, Food & Drink, Money

(I am standing in line when a customer comes up behind me with two boxes of about 20 cans of soda each.)

Customer: “Can I go ahead of you?”

Me: “You want to cut in line?”

Customer: “No, I just need to talk to the woman in front of you!”

(The customer in front of me doesn’t seem to know him. However ,he only has two items, and I have forgotten to grab oranges anyway, so I say sure and dash back to the produce section. When I return, I hear the tail end of their conversation.)

Customer: “So if you let me put my soda on your bill, I can get a discount because you’re spending more than $20, and I’ll pay for the soda!”

Customer In Front: “Okay, fine.”

(The cashier finishes ringing the customer in front’s order, makes a note of the price, and scans the two boxes of soda. The customer in front of me pays her share, and then the cashier turns to the man with the soda, after carefully subtracting the customer in front’s cost from the total.)

Cashier: “You owe $17.70.”

Customer: “What? That’s ridiculous. It’s too much! I’m not paying that!”

Cashier: “Are you kidding? You can’t do that.”

Customer: “Just take it off!”

Cashier: “You cut in line, held everybody up while you explained this, made a big fuss, and now you’re going to hold everybody up again while we call a manager to void this?”

Customer: “F*** you! I didn’t do anything wrong.” *storms out*

Related:
This Is Soda-Pressing

Past The Point Of No Return, Part 4

| West Seattle, WA, USA | At The Checkout, Bad Behavior, Family & Kids, Wild & Unruly

(I work at a pet store as a dog trainer and cashier. My brother drops me off to work, and since he has a cat, he decides to come inside to buy a few things. I clock in and start to ring up a customer’s product.)

Customer: “Oh, this is a return.”

Me: “Ah, okay. Do you have your receipt with you?”

Customer: “No, but I want my money back.”

Me: “Okay, well [Store] policy says that if you don’t have a receipt, the only thing that I can do is give you store credit. I—”

Customer: “That is just bull-s***! The other stores in [location] always give me my money back! You are going to give me my money back!”

Me: “Sir, we don’t have a store in that location. I know what store you are talking about, but they aren’t connected to us.”

Customer: “I don’t care! You are going to give me my money back! YOU are going to right now!”

(My brother decides to come to my help.)

My Brother: “HEY! You do NOT talk to her, or anyone, like that!”

Customer: “She won’t give me my money back; I want my money back!”

My Brother: “I get that it’s an inconvenience for you, but she explained the policy to you. You did not have to swear at her like that. You should be ashamed of yourself! There are kids here! That is completely disrespectful!”

Customer: “You’re right; I’m sorry.”

My Brother: “Don’t apologize to me; apologize to HER!”

(My brother then proceeds to point at me. At this point I know just to keep my mouth shut, and let my brother talk. This isn’t the first time he’s saved me from bullying; it has just been years since he had to. The customer does a double take at me, and with much hesitance speaks.)

Customer: “I’m sorry.”

(My manager comes up and saves me from the situation.)

Manager: “Why don’t you finish up with the family I was working with?”

(I nod. My brother then goes back to finishing his purchase and leaves while I finish up with the family. I start to walk away when I hear the customer again, talking to my manager.)

Customer: “I want you to know that I am NEVER coming here again! This is NOT how you treat customers! We are always right!”

Manager: “Well, sir, she did try to explain the policy to you, and you did interrupt her. Had you let her finish, she’d have told you that only a manager would take care of what you wanted.”

Customer: “She didn’t explain anything to me! I am going to write a horrendous report and shut you guys down!”

Manager: “Well, that’s alright sir; I hope you have a nice day and good luck with another store.”

(He then storms out. The rest of the day I worry that I might have got the store in trouble. The next day someone who witnessed the whole thing sent a report to corporate and explained, in detail, everything that happened and that I, nor the store, did anything wrong. To this day I have no clue who it was that sent in that report, but they might’ve saved my job, and definitely made my day. Faith in humanity restored!)

Related:
Past The Point Of No Return, Part 3
Past The Point Of No Return, Part 2
Past The Point Of No Return

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