November Theme Of The Month: Black Friday!

Category: Bad Behavior

Sorry Doesn’t Seem To Be The Hardest Word

| AK, USA | At The Checkout, Bad Behavior, Wild & Unruly

(I’m ringing up a customer and giving her her bags. I forget to give her the light jacket she bought and don’t notice until she drives off. Hoping she’ll come back, I put it next to myself for safe-keeping and keep checking customers. Twenty minutes later, she returns.)

Customer: “Where’s my jacket?!”

Me: “Right here, ma’am.” *I give her back the jacket* “I’m sorry about the inconvenience, I—”

Customer: “You should be ASHAMED of yourself! This is very poor service!”

Me: “I’m very sorry, ma’am—”

Customer: “I had to get out of my car, bring in my things, see my jacket missing, get my walker, get BACK in my car, and drive all the way back here, and it was very difficult! What’s your name? I’m calling corporate about you, and they’re gonna write you up!”

Me: “I’m sorry about—”

Customer: *wry laughter* “Oh, and of course, you never ONCE said sorry!”

Me: “But I, just— I’m very sorry, ma’am.”

Customer: “Oh, yeah, you apologize NOW, after I TELL you to!”

(I return to my line, shaken and a little upset, and continue ringing up the customer I was helping earlier, who witnessed the whole thing.)

Next Customer: “But you said you were sorry FOUR times. I counted!”

A Slow And Ready Response

, | Turku, Finland | Bad Behavior, Crazy Requests, Family & Kids, Food & Drink

(It’s an extremely busy Saturday, as usual, and even though we have all four tills open, there’s a massive queue. Everything goes smoothly however, until a family of five enters the line. The father starts immediately to complain about absolutely everything. I try to be extra nice to smooth things over.)

Customer: *uses a lot of profanities* “How slow are you people?!”

Me: “I’m sorry, Saturdays are really busy days for us. What would you like to order?”

(The kids want our most popular meal, which comes from our hamburger kitchen, and the wait for the burgers is minimal. The parents want kebabs from our other, significantly smaller kitchen, which is backed up for at least 15 minutes.)

Customer: “So, for how long do I have to wait until I get my darn food?!”

Me: “The hamburgers will take only a couple of minutes, but unfortunately the kebabs will take a while. If you’re in a hurry today, I recommend that you change our order to only hamburgers.”

Customer: “This is ridiculous! You’re so f****** slow! We are really in a hurry. We need to be at the cinema in the city center in half an hour! You need to be faster than this!”

(I’ve done my best to be polite, but now I lose my composure.)

Me: “Sir, you saw how long our line was when you entered our facility. You had to know that the service would be a tad slower today and frankly, it is not my problem that you are late for your movie, especially since you insist on having kebabs, even though the line is really long and you’ll have to wait. Maybe you shouldn’t have come here at all, if you were so keen on making it to the movies!”

(The face of the customer was priceless and the rest of the transaction was made in silence. I was chagrined by my outburst and told my manager what I did, in case the family wanted to give feedback, so that he would know that I was the culprit. The manager just shrugged and said that things like that happen, and as long as I don’t do it again I wouldn’t get more than a verbal warning!)

Unharmonious Harmonica

| CT, USA | At The Checkout, Bad Behavior, Musical Mayhem

(I work in a musical instrument store. On our counters we have small grab-and-go items, including mini harmonicas that some people purchase as pendants for jewelry but also work as an instrument. I have just rung up Customer #1 and am in the middle of ringing Customer #2 when Customer #1 takes one of the harmonicas and starts blowing through it.)

Me: “Excuse me, sir.Were you planning on purchasing that today?”

Customer #1: “Of course not. I don’t play harmonica.”

Me: “I’m sorry, but now that you have used that one I have to ask you to buy it.”

Customer #1: “That’s ridiculous. I was just testing it out.”

Me: “I’m sorry but it’s for sanitary reasons. I cannot sell that now that you have used it. These are not a demo product.”

Customer #1: “There’s no sign. Why shouldn’t I try it? I’m not buying that. I don’t need it.”

Me: “Again, sir, I’m sorry, but now that you’ve put your mouth on it I can’t sell it to anyone else. Would you buy something that required you to put your mouth on it knowing someone else had as well?

Customer #1: “I don’t have a problem with that.”

Customer #2: “Well, I do. What if I bought that for my daughter and you had some kind of herpes or something?”

Customer #1: “Whatever. I’m leaving and never coming back to this f****** store again. No one has ever told me before I couldn’t try them.”

(Just before he walked away he threw the harmonica he had tried back in the bowl and shook it so I wouldn’t be able to tell which one he had his mouth on. I then had to damage out the whole lot.)

Annoying Customers Are A Sure Thing

| Sydney, NSW, Australia | Bad Behavior, Home Improvement, Theme Of The Month

(We have a customer who always comes in looking for things to buy for wedding presents and then a week or two later would return them. She is a real time waster.)

Customer: “I need this in queen size. It’s for a wedding present.”

Me: “Have you looked on the lower shelf of the table? There might be one there.”

Customer: “You do it. I can’t bend.”

Me: *gets down to check* “No, sorry. There’s none here.”

Customer: *cocking her head sideways, with what she thinks is a cute look* “Are you sure?”

Me: “I’ll double check with someone else.” *to coworker* “Do we have any more of this design in queen?”

Coworker: *in full hearing of the customer* “No, and we can’t get anymore in. They are discontinued.”

Me: *turning to customer* “Sorry, we don’t have any left.”

Customer: *as always, with what she thinks is a cute look on her face, she cocks her head sideways* “Are you sure?”

Me: “You just heard me ask for you and heard the answer. Yes, I am sure.”

(After what seemed ages she finally bought something else and then two weeks later returned it. As usual, the recipient’s bed was the wrong size and she had already bought them something else.)

Mail Order Disorder

| NY, USA | Bad Behavior, Bizarre, Theme Of The Month, Top

(I live in an apartment complex that mainly serves as a home for elderly and handicapped residents. One afternoon, I am expecting a check to come in the mail, and I need to cash it before the bank down the street closes at 4 pm. The mail lady doesn’t arrive until 3:45. There is a crowd of people waiting for their mail, and we are all watching her load the 50-or-so mailboxes in anticipation. As soon as she put my mail into my mailbox, I approached it to grab the check, since it was almost 3:50.)

Mail Lady: “I’m so sorry, but for policy reasons at this complex, you’re going to have to wait until I finish with all of the mail. I’m not allowed to let people grab their mail until it’s all in.”

Me: “Oh. I’m sorry. I didn’t realize I had to wait for everyone’s mail to be put into their individual mailboxes. I just really need to get my check, but I’ll wait.”

Mail Lady: *very friendly and understanding* “No worries. It’s all right. Most people at this complex make that mistake at least once, and try to get their mail before I’m finished. I’ll try to finish up as quick as I can so you can get your check.”

Me: “Okay. Thanks!”

(I walked back to the group of waiting people. Suddenly, one of the old ladies behind me tapped me hard on the shoulder. Very hard. I turned around to look at her.)

Old Lady: *angry tone* “Hey! She said you can’t have your mail yet!”

Me: “Oh, I understand. I didn’t realize I had to wait until it was all in. That’s why I came back to the group here to wait.”

Old Lady: *becoming even more angry* “Don’t you talk back to me! You need to wait your turn!”

Me: “But… I AM waiting. I’m standing right here with everyone else, waiting.”

Old Lady: *almost screaming at me* “A brat is what you are! You NEED to WAIT YOUR TURN!”

Me: “Oh, for the love of god, I AM WAITING! I just made a small mistake. But I’m waiting now. Leave me alone.”

(At this point, I turned and looked away from her, figuring I’d ignore her.)

Old Lady: *almost going into a panic* “You shouldn’t get your mail because you won’t wait your turn! JUST WAIT WITH THE REST OF US!”

(She continues ranting about how I ‘don’t deserve’ my mail, how ‘rude’ and ‘thoughtless’ I am, etc. Finally, the mail-lady turned and looked at her.)

Mail Lady: “Ma’am. Shut your d*** mouth and leave the poor guy alone! He didn’t do anything wrong, and he’s already CLEARLY waiting! If you don’t stop, I won’t give you your mail! You’re just a rude old bat, aren’t you?!”

(The lady finally took the hint and left me alone. Thanks for dealing with her for me, mail lady!)