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    Category: Bad Behavior

    Wait, Don’t Hate

    | Tullamarine, VIC, Australia | Bad Behavior, Theme Of The Month

    (It is a busy day at the airport and I am working two separate car rental counters; although they are under different names, both are owned by the same company. We usually have someone else working the other counter, but because we expect the day to be slower my boss asks me to work both. The longer my line gets, the more agitated the customers are getting.)

    Customer: “I’m here to pick up my rental car, and I have a reservation.”

    (He hands me his confirmation page for the rental, and I begin creating his rental contract.)

    Me: “I’m sorry, sir, but it looks like it will be a few minutes before we have the car size you reserved clean and available for you.”

    Customer: “Oh, well that’s ridiculous! I have a reservation that I made three months ago, and you don’t have my car ready?!”

    (Although he did book in advance, I notice that the customer is actually four hours early to pick up his car.)

    Me: “I’m sorry, sir. Let me try to call down to our service guys and see what they are cleaning right now. We’ll get you into that car as soon as it is finished getting detailed.”

    Customer: “If they aren’t working on the size car that I have reserved, I do not want it!”

    Me: “Of course, but if it is a bigger car you will automatically get a free upgrade to that car class.”

    Customer: “If you cant get the size car that I have reserved available, then I demand a discount or I will go somewhere else!”

    Me: “I’m sorry, sir, but I can’t give you a discount for us not having the car class you reserved 4 hours before your actual reserved time. I apologize for the inconvenience, but the free upgrade offer still stands if you would like it.”

    Customer: “I do not want a bigger car because that is not what I reserved! If that is all you can do, give me back my confirmation page, and I will find someone else to match the rates and actually honor my reservation!”

    Me: “You are more than welcome to do that, sir, but if you decide to come back for a car, you will have to wait in line again.”

    Customer: “Oh, I won’t be back!”

    (My coworker has now arrived at my sister company’s counter, which is right next to mine. She is wearing the same uniform as me. As soon as she gets ready to help customers, half of the people in my line form one in front of her. When I finish my last customer, I look at her line and see the stubborn customer standing at the end. When my coworker begins to help the person in front of the stubborn customer, I walk into the connected back office and back out to my coworker’s counter to help.)

    Me: “I can help whoever is next.”

    (The stubborn customer looks up, at first excited for it to be his turn. However, when he makes eye contact with me, his smile falls. He looks angry and confused.)

    Customer: “Why are you at this counter now?!”

    Me: “These two companies are sister companies, so I help out when she gets a line, and vice versa.”

    Customer: *he hands me his confirmation page* “So, I’m guessing this makes it that much easier to match my rate then, huh?”

    Me: “Yes, sir.”

    (I look down and begin typing away, and when I get to the screen that shows me which vehicles are available, I can see that the car class he reserved is available. However, now there is a ‘WAIT’, as someone that has reserved the same car class has already been waiting.)

    Me: “It appears that you are right on time for your reservation, but I’m sorry, sir; there appears to be a wait on cars. If you would like to complete your contract, I can get you in line to get your car as quickly as possible.”

    Customer: “Are you kidding me!?”

    Me: “No, sir, I’m sorry but I’m not. You were actually the first customer to be in line to get a car when you left my counter. Unfortunately, you are now are behind other customers that are waiting.”

    (The customer doesn’t say another word; instead, he snatches the confirmation page from my hands and proceeds to the doors of the concourse. I watch him for a minute until he gets into a taxi and takes off.)

    Earmark That Sound Advice

    | UK | Awesome Customers, Bad Behavior, Theme Of The Month, Wild & Unruly

    (I’m doing a sales pitch to my customers, a husband and wife, and they’re really getting interested. We’re going round all the products. There is good banter going on, jokes etc. However, out of nowhere, an old lady barges between them and grabs my ear.)

    Old Lady: “I have been asking you where the toilets are!”

    Me: “Please let go of my ear!”

    Old Lady: “It’s rude to disrespect your elders! Where are the toilets?!”

    Husband: *knocks the old lady’s hand away from my ear*

    Old Lady: *to the man* “You assaulted me!”

    Husband: “You have no case, and I didn’t hear you asking this young lady about the loos. My wife and I have been talking to her for at least ten minutes.”

    Old Lady: “Of course I have a case! You hit me! She saw it!” *points to me*

    Husband: “She has a better case against you for assault.”

    Old Lady: “No she does not!”

    (The husband calmly pulls out a business card and hands it to me.)

    Husband: *to me* “I’ll gladly take her to court for you for free.”

    (Reading the card I see his name, followed by ‘Head of Legal Advice for [company]‘.)

    Me: “Thank you!” *to the old lady* “The loos are down that way on the left; follow the signs.”

    (I am rubbing ear as the old lady walks off, sulking. I turn to the couple.)

    Me: “I’m so sorry about that.”

    Husband: “No need. Anyway, keep the card, just in case!”

    Babysitting Him Earns You A Halo

    | Cincinnati, OH, USA | Bad Behavior, Family & Kids

    (I am ringing up a regular, who has brought her younger brother with her. This particular customer has spent a very large amount of money on both games and systems, and has a very large reserve list. Everything she buys is paid for with money that she earned herself.)

    Me: “Would you like to reserve anything coming up?”

    Regular: “Hmm… anything you could recommend?”

    Me:Call of Duty, Hitman, maybe Halo 4?”

    Regular’s Brother: “Eww, don’t get Halo!”

    Regular: “I’ll go ahead and reserve Halo.”

    Regular’s Brother:Halo is dumb!”

    Me: “You want to put $5 down on Halo 4?”

    Regular: “Yes, please!”

    Regular’s Brother: “Why the h*** are you getting Halo?”

    Me: “Will that be all?”

    Regular’s Brother: “Don’t get Halo!”

    Regular: *ignoring her brother* “Yup, that’s it!”

    Me: “Your total is [total].”

    Regular’s Brother: “I told you don’t get Halo! God, you are so freaking dumb! You’re just getting Halo 4 to play with your stupid boyfriend!”

    (The regular hands me the money and then looks to her brother.)

    Regular: “It’s my money! And don’t you even sass me! I’ll lock the Xbox in my room again!” *to me* “I’m sorry about the kid. I don’t know what his deal is!”

    Me: “It’s no problem. You have a great day!”

    Regular: “You have a good day, too!” *to her brother* “I’ll make sure dad knows that you were being a jerk today! You will be so grounded!”

    (She grabs her brother by the arm and drags him out of the store, telling him off for his behavior all the way.)

    I Don’t Work Here, Actually Worked Here

    | Mankato, MN, USA | Bad Behavior, Theme Of The Month

    (I am working the jewellery counter at a popular department store. As I am opening the case to show an item to a customer, a second customer walks over and pushes the first customer out of her way.)

    Customer #2: “Hey! You! Do you work here?”

    (I look up in surprise to see if she is joking. She’s not.)

    Customer #1: *sarcastically* “No, she just wears a name tag and has keys to all the expensive stuff for the fun of it.”

    Customer #2: “Well, anyway, go find someone who does, then! I need service over here!”

    Me: “Someone will be with you in a moment, ma’am, but this lady was here first.”

    Customer #2: “Not good enough!”

    (Customer #2 storms off in the direction of the watches. Meanwhile Customer #1 stares at her as she stomps away.))

    Customer #1: “Did that really just happen?”

    Me: “I’m afraid so, ma’am.”

    Customer #1: “Wow. I didn’t think people like that were real.”

    I Don’t Work Here, Does Not Work Here, Part 6

    Makes You Scarlett With Anger

    | PA, USA | Awesome Customers, Bad Behavior, Theme Of The Month, Top

    Customer #1: “My god, you look just like Scarlett O’Hara! Have you ever seen Gone With The Wind?”

    Me: *laughing* “Thanks! I actually haven’t seen it, but I want to eventually!”

    Customer #1: “Those blue eyes, and dark hair! You’re a dead ringer, Scarlett!”

    (Customer #1, who is a very petite, elderly woman, continues to refer to me as ‘Scarlett’ for all of her questions, calling me over to wherever she is in the store to evaluate different gift baskets, etc. She’s pretty awesome, and I am happy to oblige. Then, Customer #2 enters the store. He is a tall, broad shouldered, grumpy middle-aged man. I leave Customer #1 to go back behind the register.)

    Customer#2: “Where the **** are the cheese pretzels?”

    Me: “Sorry, sir, but we are out of those until next year. With expansion—”

    Customer#2: “That’s bulls***! I have been coming here every other week for two months, and everyone keeps telling me different times!”

    Me: “I’m sorry, sir! I was ju-”

    Customer#2: “I think all of you are full of s***!”

    (Suddenly, Customer #1 comes flying around the corner and up to my register.)

    Customer #1: *to Customer #2* “Do you even know who you are talking to?! Don’t you dare talk to her like that! You should be ashamed of yourself, you great big lout!”

    (Customer #2 clearly was not expecting Customer #1 to yell at him, and sheepishly retreats out of the store but still grumbling.)

    Me: “Wow, I’m so sorry about this whole thing, ma’am. I have got to ask, weren’t you scared? That guy was huge!”

    Customer #1: “Frankly Scarlett, I don’t give a d*&%!”

    (I cracked up laughing and gave her my discount for getting rid of my troublesome customer!)

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