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  • Category: Bad Behavior

    Fresh Bread, Stale Attitude

    | Seattle, WA, USA | Awesome Customers, Bad Behavior, Food & Drink, Theme Of The Month, Top

    (I work at a piroshky bakery and have just started my morning shift. A customer comes in with a very obnoxious, self-important attitude.)

    Me: “Good morning, sir! What can I get for you today?”

    Self-important Customer: “What’s your freshest thing?”

    Me: “Well, we just opened so everything is fresh out of the oven. I could warm one up if it’s not warm enough for you.”

    Self-important Customer: *shakes his head* “No, I don’t want it warmed up.”

    (He looks behind me to our rack where we put our piroshkies until we need to set them out.)

    Self-important Customer: *points to rack* “What’s that there on the top?”

    Me: “Those are our potato mushrooms, sir, although they’ve been out of the oven about the same time as our others so it’d be easier if I just got you one from—”

    Self-important Customer: “No, I want one from back there.”

    (I mentally sigh but go ahead and do as he asks since it’s a slow morning and there’s only a couple people in line. I turn to grab his order but he stops me.)

    Self-important Customer: “Wait!” *points at rack again* “What are those?”

    (There are at least 7 different types of piroshkies on the rack.)

    Me: “Um, which ones, sir?”

    Self-important Customer: “Those ones!”

    (I look at him quizzically.)

    Self-important Customer: “The ones on the second row!”

    Me: “Oh, those are our Moscows. They’ve got Bavarian cream and Cream of Wheat in it which gives it—”

    Self-important Customer: “I’ll take one of those.”

    (We haven’t set one out yet, so my supervisor has to take out the whole pan and sprinkle powdered sugar on it. I grab everything for him and bag it up.)

    Me: “All right, sir. Is there anything else I can get for you?”

    Self-important Customer: “No, that’ll be all.”

    (He pays and leaves. I run through a couple more customers until I get to a young guy.)

    Young Guy: *saunters up to the counter* “Hey so, uh, what’s the freshest thing you got here?”

    Me: “Pretty much everything just came out the oven.”

    Young Guy: “Yeah, but I want really fresh, and like, potato mushroom.”

    (I sort of stare at him then move to grab a potato mushroom. He starts laughing.)

    Young Guy: “I’m just kidding with you, man. Did you see that guy?” *begins to imitate him* “I want the freshest thing you got!” *goes back to normal* “You’re in a bakery in the morning, man, everything’s fresh!”

    (At this point everyone in the bakery is laughing. I get his order, still chuckling, and bag everything up for him.)

    Me: “That’s going to be [price], please.”

    (He pays and my supervisor steps up.)

    Supervisor: “Wait, give him one for free. That was too funny!”

    Moms Can Be Stock-Blockers

    | New York, NY, USA | Bad Behavior, Family & Kids, Top

    (Shortly after moving out of my parent’s house, my cell phone breaks. Since the contract hasn’t yet expired, I’m still on their old plan, so my mother needs to come with me to get a replacement. She’s not a nice woman.)

    Mom: “We saw this model phone online and we’re interested in buying it.”

    (My mom shows a printout to the sales girl.)

    Sales Girl: “Oh, I’m sorry, we don’t have this model in our store. But we have this one that’s very similar.”

    (The sales girl shows us a nearly identical phone for only a few dollars more.)

    Me: “Does this come with only [features I want], and would I have to worry about [features I don't want]?”

    Sales Girl: “Yep! It’s nearly the same; it just has a different sized screen and more memory.”

    (We continue talking about the cellphone, with the sales girl answering my questions very nicely and politely.)

    Mom: “No! We want this phone! Go get it! You have it in stock somewhere!”

    Sales Girl: “I’m very sorry; we just don’t have this one. Not anywhere in our stock. We haven’t in some time.”

    Mom: “That’s stupid! It was on your website! You’re supposed to have it!”

    Sales Girl: “It does say that not all stores will stock all models. I’m very sorry. If you like, I can call around and see if anyone has it, and they can have it here in a few days. It is a slightly older model, though, so I can’t make any promises.”

    Mom: “No! I live out of town; I’m only here until tomorrow!”

    Sales Girl: “I’m sorry. Like I said, this one is almost the same, just an updated model.”

    Mom: “I just think it’s very dishonest of you to advertise one thing on your site and then try and scam us into a more expensive phone here.”

    (Bear in mind, I’m the one paying for the new phone and the difference is all of about $10.)

    Sales Girl: “Well, like I said, right here on the page it says in bold italics that not all models will be available in all stores.”

    Mom: “Fine, then! But I’ll be sending a complaint about this! You’re extremely dishonest!”

    Sales Girl: “I’m really very, very sorry…”

    (As I check out and pay, I shake the sales girl hand and thank her for her help. In doing so, I pass her a note that reads: ‘I’m sorry she’s treating you that way. I understand what that feels like and you did your job very well. It’s not you, she’s always like that. This is why I moved out.’)

    Judging A Book Search By Its Cover

    | USA | Bad Behavior

    (I’m a volunteer at my local library. I see a woman looking at our Young Adult section with a confused look on her face.)

    Me: “Excuse me, can I help you find anything?”

    Customer: *rudely* “Ugh, yes, finally! Someone is here to help. I’ve been searching for 15 minutes for a book for my daughter. She’s been wanting to read it for ages!”

    Me: “Well, if you can just give me the title and the author I can check if we have it in right now or if it’s currently checked out.”

    Customer: “Thank god someone’s doing their job around here. It’s [name of book] by [author].”

    (Before I even start typing, I realize why she isn’t finding the book, but I’ve barely begun explaining before she cuts me off.)

    Me: “Oh, I see what the problem is—”

    Customer: “Aren’t you even going to look up the book!? Every time I’ve come here, you people are incompetent! I can’t believe they pay you people any money at all!”

    Me: “Well, actually miss, I don’t receive a salary because I’m a volunteer and—”

    Customer: “Are you kidding me!? It’s no wonder you’ve been no help!”

    Me: “Actually, ma’am, I know where the book you’re looking for is.”

    Customer: “What? I can’t believe this! You little brat! What are you trying to do, waste my entire day?”

    Me: “No, I’m very sorry to inconvenience you, but I’ve tried to tell you where the book is twice when, both times, you interrupted me.”

    Customer: “You little b****! That’s it! I’m leaving and I won’t ever be checking out any more books! Without me, you’ll go out of business! I’ll just go get the f***ing book at [chain bookstore]. We’ll see how you like that, huh!”

    (At this point, the customer storms out of the library. Hearing the lady cursing and yelling, the library manager comes out of his office asking what happened. I explain the situation.)

    Manager: “Well, where is the book? How did you know where it was without looking it up in the system?”

    Me: “I’m the one who checked it out.”

    Hoodlums Get Hoodwinked

    | USA | Bad Behavior

    (I’m working the night shift. The only customers are a couple in their late-teens or early twenties. While they’re browsing the shelves a couple of younger teenagers walk in with sagging pants and sideways hats, swearing loudly.)

    Teen #1: “Yo, motherf***er! Look at this piece of s*** they call a f***ing cheeseburger.”

    Teen #2: “That’s f***ing f***ed up, bro!”

    (They continue this until the girl walks up and taps one of them on the shoulder.)

    Girl: “Hey, sweetie. Remember me?”

    Teen #1: “I bet I f***ed you all night long and you’ve come back for more, b****.”

    Girl: *laughing* “Not quite. I graduated from [local high school] with your sister last year. I remember you when you were in diapers.”

    Teen #1: “I ain’t wearing no f***ing diapers no more.”

    Girl: “Yeah, but you still act like it.”

    (She then proceeds to pull his pants up and turn his hat right. While she’s doing this a pack of cigarettes falls from his hoodie, which she takes.)

    Girl: “I bet your mom would love to hear about this. I’ll be sure to inform her when I see you guys at mass tomorrow.”

    Teen #1: *goes pale and flees with Teen #2 from the store*

    The Darkest Coffee Lightens The Mood

    | Cleveland, OH, USA | Awesome Customers, Bad Behavior, Food & Drink

    (We’ve just opened and I already have a long line, which is being held up by a customer whose drink I’ve remade three times, but he’s still not pleased. He’s been yelling at me for the last three minutes, and the entire line is started to get annoyed.)

    Customer #1: “How hard is it to make a d*** drink?”

    Me: “Sir, I’ve made your drink exactly how I was taught. If you would just—”

    Customer #1: “Then I guess you’re too f***ing stupid to make it right!”

    (He grows increasingly belligerent, swearing at me for another minute or so. However, Customer #2, a woman behind him, has had enough. She grabs him by the shoulder and physically turns him to look at her.)

    Customer #2: “Shut. The. F***. Up! I just had a f***ing baby! I’m on my period and PMS-ing! And I haven’t slept for three f***ing days! You are getting in between me and my coffee. Now take your d*** sissy drink and get the f*** out of my way, before I get angry!”

    (Everyone in the store is stunned at her outburst.)

    Customer #1: “But she didn’t—”

    Customer #2: *through her teeth* “She. Made. It. Right. LEAVE.”

    (He takes his drink and slinks out of the store. Everyone is still in shock when Customer #2 walks up to the counter.)

    Me: “Wha-what can I get you, ma’am?”

    Customer #2: “Large. Black.”

    Me: “Would you—”

    Customer #2: “No.”

    (I make her drink as quickly as is possible. I give her a smile as I hand it to her.)

    Me: “Have a wonderful day, and may I just say you look fantastic for just having had a baby.”

    Customer #2: *much sweeter now* “Thank you. You have a good day, too.”

    (She left a $20 tip!)

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